415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System	2013 - 2014 Fusion
Diagnosis and Testing	Procedure revision date: 08/1/2013

Information and Entertainment System

DTC Chart: ACM

For a SYNC®-related concern, refer to the SYNC® System Symptom Chart before connecting the scan tool and beginning DTC-based diagnostics.

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
B1A56:21	Antenna: Signal Amplitude < Minimum	GO to Pinpoint Test A
B1A89:11	Satellite Antenna: Circuit Short To Ground	GO to Pinpoint Test B
B1A89:13	Satellite Antenna: Circuit Open	GO to Pinpoint Test B
B1D19:49	Compact Disc Unit: Internal Electronic Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC B1D19:49 is retrieved again, INSTALL a new ACM . REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
B1D19:4B	Compact Disc Unit: Over Temperature	The ACM was over-temperature. This may occur during extended use. Audio operation can resume after the ACM cools. CLEAR the Diagnostic Trouble Codes (DTCs). This is normal operation.
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AK
U0237:00	Lost Communication With Digital Audio Control Module "C": No Sub Type Information	GO to Pinpoint Test AN
U0238:00	Lost Communication With Digital Audio Control Module "D": No Sub Type Information	GO to Pinpoint Test AO
U0253:00	Lost Communication With Accessory Protocol Interface Module: No Sub Type Information	GO to Pinpoint Test AP
U0256:00	Lost Communication With Front Controls Interface Module "A": No Sub Type Information	GO to Pinpoint Test AQ
U0257:00	Lost Communication With Front Controls / Display Interface Module: No Sub Type Information	NOTE: Despite the description, this DTC applies to the FDIM , not the FCDIM . GO to Pinpoint Test AR
U201A:51	Control Module Main Calibration Data: Not Programmed	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
U2100:00	Initial Configuration Not Complete: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
U2101:00	Control Module Configuration Incompatible: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
U3000:41	Control Module: General Checksum Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is retrieved again, INSTALL a new ACM . REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
U3000:42	Control Module: General Memory Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:42 is retrieved again, INSTALL a new ACM . REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
U3000:96	Control Module: Component Internal Failure	GO to Pinpoint Test B
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test AU
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test AV

DTC Chart: APIM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
C1001:01	Vision System Camera: General Electrical Failure	REFER to: Parking Aid (413-13B Parking Aid - Vehicles With: Active Park Assist, Diagnosis and Testing).
B108E:01	Display: General Electrical Failure	GO to Pinpoint Test AB
B116A:01	Handset Microphone: General Electrical Failure	GO to Pinpoint Test W
B1215:00	External Memory Card: No Sub Type Information	For vehicles without navigation, GO to Pinpoint Test X For vehicles with navigation, GO to Pinpoint Test AC
B1252:11	USB Port: Circuit Short To Ground	GO to Pinpoint Test X
B1252:13	USB Port: Circuit Open	GO to Pinpoint Test X
B12B8:11	USB Port #2: Circuit Short To Ground	NOTE: This DTC refers to USB port #2 on the APIM itself, which is not used. INSPECT the APIM USB port #2 for damage and REMOVE any debris. CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC B12B8:11 is retrieved again, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U0140:00	Lost Communication With Body Control Module: No Sub Type Information	GO to Pinpoint Test AI
U0151:00	Lost Communication With Restraints Control Module: No Sub Type Information	GO to Pinpoint Test AJ
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AK
U0162:00	Lost Communication With Navigation Display Module: No Sub Type Information	GO to Pinpoint Test AB
U016A:00	Lost Communication With Global Positioning System Module: No Sub Type Information	GO to Pinpoint Test AL
U0184:00	Lost Communication With Radio: No Sub Type Information	GO to Pinpoint Test AM
U0238:00	Lost Communication With Digital Audio Control Module "D": No Sub Type Information	GO to Pinpoint Test AO
U0256:00	Lost Communication With Front Controls Interface Module "A": No Sub Type Information	GO to Pinpoint Test AQ
U0423:00	Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information	RETRIEVE and follow DTCs present in the IPC REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
U1A00:87	Private Communication Network: Missing Message	GO to Pinpoint Test C
U2017:45	Control Module Software #2: Program Memory Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U2017:45 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:51	Control Module Software #2: Not Programmed	PROGRAM the APIM . REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). CLEAR the DTC . REPEAT the self-test. If DTC U2017:51 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:52	Control Module Software #2: Not Activated	PROGRAM the APIM . REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). CLEAR the DTC . REPEAT the self-test. If DTC U2017:52 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:54	Control Module Software #2: Missing Calibration	PROGRAM the APIM . REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). CLEAR the DTC . REPEAT the self-test. If DTC U2017:54 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2100:00	Initial Configuration Not Complete: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the APIM programming as directed by the scan tool. REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation). See APIM Programming. If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2101:00	Control Module Configuration Incompatible: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the APIM programming as directed by the scan tool. REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation). See APIM Programming. If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:04	Control Module: System Internal Failure	CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:04 is retrieved again For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:41	Control Module: General Checksum Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:42	Control Module: General Memory Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:42 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:88	Control Module: Bus off	NOTE: Network communication/message Diagnostic Trouble Codes (DTCs) may result from intermittent concerns such as damaged wiring or low battery voltage occurrences. Additionally, vehicle repair procedures such as module reprogramming often set these Diagnostic Trouble Codes (DTCs). To avoid repeat network concerns, inspect for damaged or corroded wiring at the APIM . Test the vehicle battery, refer to Section 414-00. Replacing a module to resolve a network DTC is unlikely to resolve the concern. The module could not communicate on the network at a point in time. The fault is currently not present. CLEAR the DTC . REPEAT the network test with the scan tool.
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test AU
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test AV

DTC Chart: Audio DSP Module

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
B1045:13	Chime: Circuit Open	GO to Pinpoint Test R
B13FB:11	Audio Enable Line: Circuit Short To Ground	GO to Pinpoint Test AG
B13FD:13	Chime Input 2: Circuit Open	GO to Pinpoint Test M
B1A01:01	Speaker #1: General Electrical Failure	GO to Pinpoint Test J
B1A01:11	Speaker #1: Circuit Short To Ground	GO to Pinpoint Test J
B1A01:12	Speaker #1: Circuit Short To Battery	GO to Pinpoint Test J
B1A01:13	Speaker #1: Circuit Open	GO to Pinpoint Test J
B1A02:01	Speaker #2: General Electrical Failure	GO to Pinpoint Test H
B1A02:11	Speaker #2: Circuit Short To Ground	GO to Pinpoint Test H
B1A02:12	Speaker #2: Circuit Short To Battery	GO to Pinpoint Test H
B1A02:13	Speaker #2: Circuit Open	GO to Pinpoint Test H
B1A03:01	Speaker #3: General Electrical Failure	GO to Pinpoint Test I
B1A03:11	Speaker #3: Circuit Short To Ground	GO to Pinpoint Test I
B1A03:12	Speaker #3: Circuit Short To Battery	GO to Pinpoint Test I
B1A03:13	Speaker #3: Circuit Open	GO to Pinpoint Test I
B1A04:01	Speaker #4: General Electrical Failure	For Left Rear (LR) door speaker, GO to Pinpoint Test R For Left Rear (LR) tweeter speaker, GO to Pinpoint Test S
B1A04:11	Speaker #4: Circuit Short To Ground	For Left Rear (LR) door speaker, GO to Pinpoint Test R For Left Rear (LR) tweeter speaker, GO to Pinpoint Test S
B1A04:12	Speaker #4: Circuit Short To Battery	For Left Rear (LR) door speaker, GO to Pinpoint Test R For Left Rear (LR) tweeter speaker, GO to Pinpoint Test S
B1A04:13	Speaker #4: Circuit Open	GO to Pinpoint Test R
B1A05:01	Speaker #5: General Electrical Failure	GO to Pinpoint Test P
B1A05:11	Speaker #5: Circuit Short To Ground	GO to Pinpoint Test P
B1A05:12	Speaker #5: Circuit Short To Battery	GO to Pinpoint Test P
B1A05:13	Speaker #5: Circuit Open	GO to Pinpoint Test P
B1A06:01	Speaker #6: General Electrical Failure	GO to Pinpoint Test K
B1A06:11	Speaker #6: Circuit Short To Ground	GO to Pinpoint Test K
B1A06:12	Speaker #6: Circuit Short To Battery	GO to Pinpoint Test K
B1A06:13	Speaker #6: Circuit Open	GO to Pinpoint Test K
B1A07:01	Speaker #7: General Electrical Failure	GO to Pinpoint Test L
B1A07:11	Speaker #7: Circuit Short To Ground	GO to Pinpoint Test L
B1A07:12	Speaker #7: Circuit Short To Battery	GO to Pinpoint Test L
B1A07:13	Speaker #7: Circuit Open	GO to Pinpoint Test L
B1A08:01	Speaker #8: General Electrical Failure	For Right Rear (RR) door speaker, GO to Pinpoint Test M For Right Rear (RR) tweeter speaker, GO to Pinpoint Test N
B1A08:11	Speaker #8: Circuit Short To Ground	For Right Rear (RR) door speaker, GO to Pinpoint Test M For Right Rear (RR) tweeter speaker, GO to Pinpoint Test N
B1A08:12	Speaker #8: Circuit Short To Battery	For Right Rear (RR) door speaker, GO to Pinpoint Test M For Right Rear (RR) tweeter speaker, GO to Pinpoint Test N
B1A08:13	Speaker #8: Circuit Open	GO to Pinpoint Test M
B1A09:11	Speaker #9: Circuit Short To Ground	GO to Pinpoint Test O
B1A09:12	Speaker #9: Circuit Short To Battery	GO to Pinpoint Test O
B1A09:13	Speaker #9: Circuit Open	GO to Pinpoint Test O
B1A10:11	Speaker #10: Circuit Short To Ground	GO to Pinpoint Test Q
B1A10:12	Speaker #10: Circuit Short To Battery	GO to Pinpoint Test Q
B1A10:13	Speaker #10: Circuit Open	GO to Pinpoint Test Q
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AK
U0184:00	Lost Communication With Radio: No Sub Type Information	GO to Pinpoint Test AM
U0237:00	Lost Communication With Digital Audio Control Module "C": No Sub Type Information	GO to Pinpoint Test AN
U0253:00	Lost Communication With Accessory Protocol Interface Module: No Sub Type Information	GO to Pinpoint Test AP
U0256:00	Lost Communication With Front Controls Interface Module "A": No Sub Type Information	GO to Pinpoint Test AQ
U0257:00	Lost Communication With Front Controls / Display Interface Module : No Sub Type Information	NOTE: Despite the description, this DTC applies to the FDIM , not the FCDIM . GO to Pinpoint Test AR
U0423:00	Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information	RETRIEVE and follow Diagnostic Trouble Codes (DTCs) present in the REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
U2014:01	Control Module Hardware: General Electrical Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U2014:01 is still present, INSTALL a new audio DSP module. REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation). REPEAT the self-test.
U201A:51	Control Module Main Calibration Data: Not Programmed	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U2014:41 is still present, INSTALL a new audio DSP module. REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation). REPEAT the self-test.
U2100:00	Initial Configuration Not Complete: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
U2101:00	Control Module Configuration Incompatible: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
U3000:41	Control Module: General Checksum Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is still present, INSTALL a new audio DSP module. REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation). REPEAT the self-test.
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test AU
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test AV

DTC Chart: DACMC

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
B116A:01	Handset Microphone: General Electrical Failure	GO to Pinpoint Test AE
B117A:01	Backup Microphone: General Electrical Failure	GO to Pinpoint Test AE
B13F5:01	Microphone 3: General Electrical Failure	GO to Pinpoint Test AE
U0100:00	Lost Communication With ECM/PCM "A": No Sub Type Information	GO to Pinpoint Test AH
U0140:00	Lost Communication With Body Control Module: No Sub Type Information	GO to Pinpoint Test AI
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AK
U0184:00	Lost Communication With Radio: No Sub Type Information	GO to Pinpoint Test AM
U2100:00	Initial Configuration Not Complete: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Digital Audio Control Module C (DACMC) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
U2101:00	Control Module Configuration Incompatible: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Digital Audio Control Module C (DACMC) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
U3000:41	Control Module: General Checksum Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is still present, INSTALL a new DACMC . REFER to: Digital Audio Control Module C (DACMC) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation). REPEAT the self-test.
U3000:42	Control Module: General Memory Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:42 is still present, INSTALL a new DACMC . REFER to: Digital Audio Control Module C (DACMC) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation). REPEAT the self-test.
U3000:94	Control Module: Unexpected Operation	GO to Pinpoint Test E
U3000:96	Control Module: Component Internal Failure	GO to Pinpoint Test AT
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test AU
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test AV

DTC Chart: FCIM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
C1B14:11	Sensor Supply Voltage A: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
C1B14:12	Sensor Supply Voltage A: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B00D5:01	Restraint System Passenger Disable Indicator: General Electrical Failure	CLEAR the DTC . WAIT 10 seconds. REPEAT the self-test. If DTC B00D5:01 is still present, INSTALL a new FCIM . REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
B102E:11	Air Quality Sensor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B102E:15	Air Quality Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B102E:92	Air Quality Sensor: Performance or Incorrect Operation	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1034:11	Left Front Seat Heater Element: Circuit Short To Ground	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1034:12	Left Front Seat Heater Element: Circuit Short To Battery	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1034:13	Left Front Seat Heater Element: Circuit Open	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1036:11	Right Front Seat Heater Element: Circuit Short To Ground	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1036:12	Right Front Seat Heater Element: Circuit Short To Battery	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1036:13	Right Front Seat Heater Element: Circuit Open	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1038:11	Left Front Seat Heater Sensor: Circuit Short To Ground	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1038:12	Left Front Seat Heater Sensor: Circuit Short To Battery	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1038:15	Left Front Seat Heater Sensor: Circuit Short To Battery or Open	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B103A:11	Right Front Seat Heater Sensor: Circuit Short To Ground	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B103A:12	Right Front Seat Heater Sensor: Circuit Short To Battery	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B103A:15	Right Front Seat Heater Sensor: Circuit Short To Battery or Open	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B105A:12	Cabin Temperature Sensor Fan: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B105A:14	Cabin Temperature Sensor Fan: Circuit Short To Ground or Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1081:07	Left Temperature Damper Motor: Mechanical Failure	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1081:11	Left Temperature Damper Motor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1081:12	Left Temperature Damper Motor: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1081:13	Left Temperature Damper Motor: Circuit Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1082:07	Right Temperature Damper Motor: Mechanical Failure	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1082:11	Right Temperature Damper Motor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1082:12	Right Temperature Damper Motor: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1082:13	Right Temperature Damper Motor: Circuit Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1083:07	Recirculation Damper Motor: Mechanical Failure	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1083:11	Recirculation Damper Motor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1083:12	Recirculation Damper Motor: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1083:13	Recirculation Damper Motor: Circuit Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1086:07	Air Distribution Damper Motor: Mechanical Failure	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1086:11	Air Distribution Damper Motor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1086:12	Air Distribution Damper Motor: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1086:13	Air Distribution Damper Motor: Circuit Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10AF:11	Blower Fan Relay: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10AF:12	Blower Fan Relay: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10AF:13	Blower Fan Relay: Circuit Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B3:11	Right Panel Air Discharge Temperature: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B3:15	Right Panel Air Discharge Temperature: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B4:11	Right Floor Air Discharge Temperature: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B4:15	Right Floor Air Discharge Temperature: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B5:11	Left Panel Air Discharge Temperature: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B5:15	Left Panel Air Discharge Temperature: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B6:11	Left Floor Air Discharge Temperature: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B6:15	Left Floor Air Discharge Temperature: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B8:63	Push Buttons: Circuit / Component Protection Time-Out	Install a new FCIM . REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
B10B9:12	Blower Control: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B9:14	Blower Control: Circuit Short To Ground or Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B113C:11	Hazard Switch Illumination: Circuit Short To Ground	REFER to: Instrument Panel Cluster (IPC) and Panel Illumination (413-00 Instrument Panel Cluster (IPC) and Panel Illumination, Diagnosis and Testing).
B11E5:11	Left HVAC Damper Position Sensor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E5:15	Left HVAC Damper Position Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E6:11	Right HVAC Damper Position Sensor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E6:15	Right HVAC Damper Position Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E7:11	Air Distribution Damper Position Sensor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E7:15	Air Distribution Damper Position Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11F0:11	Air Intake Damper Position Sensor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11F0:15	Air Intake Damper Position Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1202:01	Restraint System Passenger Enable Indicator: General Electrical Failure	CLEAR the DTC . WAIT 10 seconds. REPEAT the self-test. If DTC B1202:01 is still present, INSTALL a new FCIM . REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
B12CA:11	Start/Stop "Eco-Start" Status Indicator: Circuit Short To Ground	GO to Pinpoint Test AF
B12CA:15	Start/Stop "Eco-Start" Status Indicator: Circuit Short To Battery or Open	GO to Pinpoint Test AF
B12CB:11	Start/Stop "Eco-Start" Enable Button: Circuit Short To Ground	GO to Pinpoint Test AF
B12CB:15	Start/Stop "Eco-Start" Enable Button: Circuit Short To Battery or Open	GO to Pinpoint Test AF
B1474:11	Heater Relay 1: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1474:12	Heater Relay 1: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1474:13	Heater Relay 1: Circuit Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147A:11	Heater Relay 2: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147A:12	Heater Relay 2: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147A:13	Heater Relay 2: Circuit Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147B:11	Heater Relay 3: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147B:12	Heater Relay 3: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147B:13	Heater Relay 3: Circuit Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A61:11	Cabin Temperature Sensor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A61:15	Cabin Temperature Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A63:11	Right Solar Sensor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A63:15	Right Solar Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A64:11	Left Solar Sensor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A64:15	Left Solar Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A69:11	Humidity Sensor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A69:15	Humidity Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1B71:11	Evaporator Temperature Sensor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1B71:15	Evaporator Temperature Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1C83:11	Rear Defog Relay: Circuit Short To Ground	REFER to: Glass, Frames and Mechanisms (501-11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B1C83:12	Rear Defog Relay: Circuit Short To Battery	REFER to: Glass, Frames and Mechanisms (501-11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B1C83:13	Rear Defog Relay: Circuit Open	REFER to: Glass, Frames and Mechanisms (501-11 Glass, Frames and Mechanisms, Diagnosis and Testing).
U0140:00	Lost Communication With Body Control Module: No Sub Type Information	GO to Pinpoint Test AI
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AK
U0253:00	Lost Communication With Accessory Protocol Interface Module: No Sub Type Information	GO to Pinpoint Test AP
U0401:00	Invalid Data Received from ECM/PCM A: No Sub Type Information	This DTC sets when the GPSM receives invalid network data from the PCM with a faulted signal data input. RETRIEVE and REPAIR all non-network Diagnostic Trouble Codes (DTCs) in the other modules.
U0401:81	Invalid Data Received from ECM/PCM A: Invalid Serial Data Received	This DTC sets when the GPSM receives invalid network data from the PCM with a faulted signal data input. RETRIEVE and REPAIR all non-network Diagnostic Trouble Codes (DTCs) in the other modules.
U0401:82	Invalid Data Received from ECM/PCM A: Alive / Sequence Counter Incorrect / Not Updated	This DTC sets when the GPSM receives invalid network data from the PCM with a faulted signal data input. RETRIEVE and REPAIR all non-network Diagnostic Trouble Codes (DTCs) in the other modules.
U0422:68	Invalid Data Received From Body Control Module: Event Information	REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing). BCM DTC Chart to RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the BCM .
U0422:81	Invalid Data Received From: Body Control Module: Invalid Serial Data Received	REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing). BCM DTC Chart to RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the BCM .
U0433:82	Invalid Data Received From Cruise Control Front Distance Range Sensor: Alive / Sequence Counter Incorrect / Not Updated	This DTC sets when the GPSM receives invalid network data from the PCM with a faulted signal data input. RETRIEVE and REPAIR all non-network Diagnostic Trouble Codes (DTCs) in the other modules.
U1000:00	Solid State Driver Protection Actived Driver Disabled: No Sub Type Information	GO to Pinpoint Test AS
U2100:00	Initial Configuration Not Complete: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3000:41	Control Module: General Checksum Failure	CLEAR the Diagnostic Trouble Codes (DTCs). WAIT 10 seconds. REPEAT the self-test. If DTC U3000:41 is still present, INSTALL a new FCIM . REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3000:49	Control Module: Internal Electronic Failure	ADDRESS all other Diagnostic Trouble Codes (DTCs) first. CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:49 is retrieved again, INSTALL a new FCIM . REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test AU
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test AV

DTC Chart: GPSM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
U0100:00	Lost Communication with ECM/PCM "A": No Sub Type Information	GO to Pinpoint Test AH
U0140:00	Lost Communication With Body Control Module: No Sub Type Information	GO to Pinpoint Test AI
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AK
U0401:00	Invalid Data Received from ECM/PCM A: No Sub Type Information	This DTC sets when the GPSM receives invalid network data from the PCM with a faulted signal data input. RETRIEVE and REPAIR all non-network Diagnostic Trouble Codes (DTCs) in the other modules.
U0422:00	Invalid Data Received From Body Control Module: No Sub Type Information	RETRIEVE and follow DTCs present in the BCM . REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
U0423:00	Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information	RETRIEVE and follow DTCs present in the IPC . REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
U2100:00	Initial Configuration Not Complete: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Global Positioning System Module (GPSM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
U2101:00	Control Module Configuration Incompatible: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Global Positioning System Module (GPSM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
U3000:09	Control Module: Component Failure	CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:09 is retrieved again, PERFORM a battery reset by disconnecting the battery for 5 minutes, then reconnecting it. CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:09 is retrieved again, INSTALL a new GPSM . REFER to: Global Positioning System Module (GPSM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
U3000:41	Control Module: General Checksum Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is still present, INSTALL a new GPSM . REFER to: Global Positioning System Module (GPSM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
U3000:42	Control Module: General Memory Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:42 is still present, INSTALL a new GPSM . REFER to: Global Positioning System Module (GPSM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test AU
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test AV

DTC Chart: SCCM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
B1380:09	Steering Wheel Right Switch Pack: Component Failure	GO to Pinpoint Test Z
B1380:11	Steering Wheel Right Switch Pack: Circuit Short To Ground	GO to Pinpoint Test Z
B1380:17	Steering Wheel Right Switch Pack: Circuit Voltage Above Threshold	GO to Pinpoint Test Z
All other DTCs	—	REFER to: Steering Wheel and Column Electrical Components (211-05 Steering Wheel and Column Electrical Components, Diagnosis and Testing).

DTC Chart: TCU - PHEV

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
B116C:04	External SIM Cable/SIM Card: System Internal Failure	GO to Pinpoint Test AD
U0100:00	Lost Communication With ECM/PCM "A": No Sub Type Information	GO to Pinpoint Test AH
U0140:00	Lost Communication With Body Control Module: No Sub Type Information	GO to Pinpoint Test AI
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AK
U0253:00	Lost Communication With Accessory Protocol Interface Module: No Sub Type Information	GO to Pinpoint Test AP
U2100:00	Initial Configuration Not Complete: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Telematic Control Unit Module (TCU) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
U2101:00	Control Module Configuration Incompatible: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Telematic Control Unit Module (TCU) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
U3000:04	Control Module: System Internal Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:04 is still present, INSTALL a new TCU . REFER to: Telematic Control Unit Module (TCU) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation). REPEAT the self-test.
U3000:41	Control Module: General Checksum Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is still present, INSTALL a new TCU . REFER to: Telematic Control Unit Module (TCU) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation). REPEAT the self-test.
U3000:42	Control Module: General Memory Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:42 is still present, INSTALL a new TCU . REFER to: Telematic Control Unit Module (TCU) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation). REPEAT the self-test.
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test AU
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test AV

Symptom Chart(s)

Symptom Chart — General Audio System

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Symptom Chart

Condition	Possible Sources	Actions
A module does not respond to the scan tool	Fuse Wiring, terminals or connectors Communication concern Module	REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
The FCIM illumination is inoperative	Backlighting system concern FCIM	REFER to: Instrument Panel Cluster (IPC) and Panel Illumination (413-00 Instrument Panel Cluster (IPC) and Panel Illumination, Diagnosis and Testing).
The CD player is inoperative/does not operate correctly	CD ACM	INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system If the system operates correctly, the concern was caused by a damaged CD . If the system does not operate correctly, INSTALL a new ACM . REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
The RH steering wheel switches are inoperative or do not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test Z
The media hub is inoperative or has poor sound quality	Refer to the Pinpoint Test	GO to Pinpoint Test X
The speed sensitive volume does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test D
The audio system does not operate correctly from the FCIM	Refer to the Pinpoint Test	GO to Pinpoint Test AA
An individual switch in the FCIM is inoperative	FCIM	INSTALL a new FCIM . REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
The FDIM touchscreen is inoperative or does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test AB
The audio system displays “SD CARD FAULT”	Refer to the Pinpoint Test	For vehicles with navigation, GO to Pinpoint Test AC For vehicles without navigation, GO to Pinpoint Test X
The auto start-stop indocator is inoperative or does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test AF

Symptom Chart — MyFord® Mobile - PHEV

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Symptom Chart

Condition	Possible Sources	Actions
MyFord® Mobile is inoperative or does not operate correctly from the mobile phone application.	Refer to the Pinpoint Test	GO to Pinpoint Test AD
MyFord® Mobile is inoperative or does not operate correctly from the website.	Refer to the Pinpoint Test	GO to Pinpoint Test AD

Symptom Chart — Sound Quality

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Symptom Chart

Condition	Possible Sources	Actions
Poor reception — AM / FM	Refer to the Pinpoint Test	GO to Pinpoint Test A
Continuous seek/scan — AM/FM	Refer to the Pinpoint Test	GO to Pinpoint Test A
Poor quality/distorted/no sound from one or more speakers (not all speakers)	Refer to the Pinpoint Test	GO to Pinpoint Test F
Poor quality/distorted/no sound from all speakers	Refer to the Pinpoint Test	GO to Pinpoint Test G
Poor quality/distorted/no sound while in SYNC® mode	Refer to the Pinpoint Test
The Left Front (LF) tweeter speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test I
The Right Front (RF) tweeter speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test L
The Left Front (LF) door speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test H
The Right Front (RF) door speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test K
The Left Rear (LR) door tweeter speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test S
The Right Rear (RR) door tweeter speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test N
The Left Rear (LR) door speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test R
The Right Rear (RR) door speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test M
The instrument panel center speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test J
The Parcel Shelf Center Speaker Is Inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test P
The Right Rear (RR) Subwoofer speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test Q
The Left Rear (LR) Subwoofer speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test Q
A Loud, Low Frequency Noise Is Heard From The Audio System With The Audio System Off	Refer to the Pinpoint Test	GO to Pinpoint Test E

Symptom Chart — Satellite Radio

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Symptom Chart

Condition	Possible Sources	Actions
Poor reception — satellite radio	Refer to the Pinpoint Test	GO to Pinpoint Test B
Continuous seek/scan — satellite radio	Refer to the Pinpoint Test	GO to Pinpoint Test B
Poor sound quality/no sound while in satellite radio mode — all other functions operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test B
The satellite radio is inoperative/does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test B

Symptom Chart — Navigation

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Symptom Chart

Condition	Possible Sources	Actions
Navigation is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test AC
The SIRIUS® data services are not available in navigation mode	Refer to the Pinpoint Test	GO to Pinpoint Test C

Symptom Chart — SYNC® System

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Symptom Chart

Condition	Possible Sources	Actions
All SYNC® Services features are inoperative or inaccurate (traffic, directions, and information)	Refer to the Pinpoint Test.	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test U
The SYNC® system voice or tone prompts, Text-To-Speech (TTS) feature, or ringtones are inoperative or do not operate correctly	Refer to the Pinpoint Test.	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test V
During a phone call, no incoming audio is heard in the vehicle	Refer to the Pinpoint Test.	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test V
Voice recognition is inoperative or does not operate correctly	Refer to the Pinpoint Test.	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test W
During a phone call, no outgoing audio is heard on the outside device	Refer to the Pinpoint Test.	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test W
No sound from all SYNC® audio sources (Bluetooth, USB , Secure Digital (SD) card, RCA jacks)	Refer to the Pinpoint Test.	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test T
The SYNC® steering wheel switches are inoperative or do not operate correctly	Refer to the Pinpoint Test.	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test Z
All media hub functions are inoperative or do not operate correctly ( USB ports, Secure Digital (SD) card, and RCA jacks)	Refer to the Pinpoint Test.	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test X
The USB port(s) is/are inoperative or do/does not operate correctly	Refer to the Pinpoint Test.	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test X
The Secure Digital (SD) card slot is inoperative or does not operate correctly	Refer to the Pinpoint Test.	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). , If the concern is still present, GO to Pinpoint Test X
The RCA jacks are inoperative or do not operate correctly	Refer to the Pinpoint Test.	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test X
Unable to pair Bluetooth device	Refer to the Pinpoint Test.	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test Y
An individual Bluetooth device feature is inoperative (text messaging, media playback or controls, phone book download, call history, or call waiting)	Customer's device compatibility	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, INSTRUCT the customer to review the device compatibility list. REFER to www.syncmyride.com. It is normal operation for unsupported or incompatible Bluetooth features to be unavailable through the SYNC® system. If the inoperative feature is compatible, ADVISE the customer to check their device for firmware updates, and if required, reset their device following the manufacturer's instructions.
911 Assist™ or Vehicle Health Report (VHR) is inoperative or does not operate correctly	Unregistered SYNC® owner account RCM misconfiguration IPC misconfiguration	Verify that the customer has a SYNC® Owner Account on www.syncmyride.com. This error message appears due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the IPC or RCM . If there have been recent service actions with the IPC or RCM , REPEAT/PERFORM the PMI procedure as directed by the diagnostic scan tool. REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

Pinpoint Tests

Poor Reception - AM / FM

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Description and Operation).
See AM / FM Radio.

The RDS function allows the vehicle operator to choose which genre (category) of music to listen to. When the SCAN button is pressed, the ACM only stops at channels falling within the selected category. If no channel in the selected category is found, the ACM continues to scan without stopping. This can appear to be a reception issue, but it is actually due to the customer's setting.

Possible Sources

Wiring, terminals or connectors
AM / FM antenna
AM / FM antenna cable
Ignition system
Charging system
Antenna module
ACM

PINPOINT TEST A : POOR RECEPTION - AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION)

A1 CHECK THE ANTENNA ENABLE CIRCUIT

Ignition OFF.

Disconnect: Antenna C4194.

Ignition ON.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4194-2		Ground

Is the voltage greater than 11 volts?

Yes

GO to A4

GO to A2

A2 CHECK THE ANTENNA ENABLE CIRCUIT FOR AN OPEN

Ignition OFF.

Disconnect: ACM C240A.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4194-2		C240A-2

Is the resistance less than 3 ohms?

Yes

GO to A3

No	REPAIR the circuit.

A3 CHECK THE ANTENNA ENABLE CIRCUIT FOR A SHORT TO GROUND

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4194-2		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to A7

No	REPAIR the circuit.

A4 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE

Ignition OFF.

Disconnect: AM / FM antenna in-line coaxial cable connection behind the RH Floor Console Side Trim Panel.

Disconnect: AM / FM antenna coaxial cable at the ACM .

Measure the resistance of the upper ACM antenna coaxial cable core between the antenna and the upper ACM antenna coaxial cable in-line connection; and between the upper ACM antenna coaxial cable core and shield.

Measure the resistance of the lower ACM antenna coaxial cable core between the ACM and the lower ACM antenna coaxial cable in-line connection; and between the lower AM / FM antenna coaxial cable core and shield.

Is the resistance of each AM / FM antenna coaxial cable core less than 2 ohms, and the resistance between the core and shield of each ACM antenna cable greater than 10,000 ohms?

Yes

GO to A5

No	INSTALL a new upper or lower AM / FM antenna coaxial cable as necessary. REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

A5 ISOLATE THE ANTENNA

Connect: AM / FM antenna in-line coaxial cable connection behind the RH Floor Console Side Trim Panel.

Connect: AM / FM antenna coaxial cable at the ACM .

Install a new antenna.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

Operate the audio system in radio tuner AM / FM mode.

Is the reception OK?

Yes

The system is operating correctly at this time. The concern was caused by an inoperative / antenna.

GO to A6

A6 ISOLATE THE ANTENNA COAXIAL CABLE

Ignition OFF.

Substitute each antenna coaxial cable by routing a new component. Do not remove the original antenna cable at this time.

Operate the audio system in radio tuner AM / FM mode.

Is the reception OK?

Yes

INSTALL a new antenna coaxial cable for the inoperative cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	REMOVE the substitute antenna cable. GO to A7

A7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connectors or terminals - clean module pins)
- damaged or bent pins - install new terminals pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Satellite Radio Is Inoperative, Has Poor Reception, or No Sound

Normal Operation and Fault Conditions

When a satellite radio subscription is activated, the Electronic Serial Number (ESN) of the built-in satellite receiver is associated with the VIN . As a result, the ACM cannot be swapped from one vehicle to another.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A89:11	Satellite Antenna: Circuit Short To Ground	Set by the ACM when a short to ground is detected in the satellite antenna circuit. This DTC can be either continuous or on-demand.
B1A89:13	Satellite Antenna: Circuit Open	Set by the ACM when an open is detected in the satellite antenna circuit. This DTC can be either continuous or on-demand.
U3000:96	Control Module: Component Internal Failure	Set by the ACM when a fault is detected in the internal satellite radio receiver. This results in complete loss of satellite radio functionality.

Possible Sources

Wiring, terminals, or connectors
Obstructions in the antenna's line of sight
Satellite radio antenna
Satellite radio antenna coaxial cable
No channel found in the selected category
Subscription status
Satellite radio system concern
ACM

PINPOINT TEST B : THE SATELLITE RADIO IS INOPERATIVE, HAS POOR RECEPTION, OR NO SOUND

B1 VERIFY AN ACTIVE SUBSCRIPTION

Operate the audio system in satellite radio mode and observe the infotainment display.

Does the display indicate that the subscription has expired?

Yes

The subscription has expired. INFORM the customer to contact SIRIUS® to reactivate the subscription.

GO to B2

B2 CHECK THE RECEPTION

Drive the vehicle to an open location that is free of obstacles (e.g. tall buildings or large trees).

Using a diagnostic scan tool, view the ACM Parameter Identifications (PIDs).

Monitor the satellite signal strength (SAT_SIG_STR) PID .

If the PID reads "No Signal" or "Poor," move the vehicle to another area and retest until "Good," "Very Good," or "Excellent" PID PID values are obtained.

Operate multiple channels with the infotainment system in satellite audio mode.

Does the satellite audio system receive multiple channels with normal sound quality?

Yes

The system is operating correctly at this time. The concern was a result of obstructions in the antenna's line of sight.

GO to B3

B3 CHECK FOR PROMOTIONAL CHANNEL 184

Select channel 184.

Does the satellite audio system receive channel 184 with normal sound quality?

Yes

GO to B4

GO to B5

B4 VERIFY THAT THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ELECTRONIC SERIAL NUMBER (ESN) ON FILE MATCH THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ELECTRONIC SERIAL NUMBER (ESN) FROM THE VEHICLE

Retrieve the satellite radio Electronic Serial Number (ESN).
REFER to: Satellite Radio Serial Number Retrieval (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, General Procedures).

Contact the SIRIUS® Dealer Support Line (888-465-8528).

Ensure that the VIN and Electronic Serial Number (ESN) SIRIUS® has on the customer's file match the VIN and Electronic Serial Number (ESN) retrieved from the vehicle.

Follow the actions from step 2 to obtain "Good," "Very Good," or "Excellent" reception.

Operate the infotainment system in satellite audio mode.

NOTE: It may take up to 30 minutes for the activation signal to be received and satellite radio functions to operate.
Request for SIRIUS® to send the activation signal to the vehicle 2-3 times.

Operate multiple channels with the infotainment system in satellite audio mode.

Does the satellite audio system receive multiple channels with normal sound quality?

Yes

The system is operating correctly at this time. The concern was a result of the activation signal needing to be resent or the and Electronic Serial Number (ESN) SIRIUS® had on file not matching the and Electronic Serial Number (ESN) from the vehicle.

GO to B5

B5 CHECK THE ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, clear the ACM Diagnostic Trouble Codes (DTCs).

Using a diagnostic scan tool, perform the ACM self-test.

Is DTC U3000:96 present?

Yes

GO to B8

No	If DTC B1A89:11 or DTC B1A89:13 are present, GO to B6 For all other Diagnostic Trouble Codes (DTCs), REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing). See DTC Chart: ACM .

B6 CHECK THE SATELLITE RADIO ANTENNA COAXIAL CABLE RESISTANCE

Ignition OFF.

Disconnect: Satellite radio antenna coaxial cable connection at the ACM .

Disconnect: Satellite radio antenna coaxial cable in-line connection at the RH kick panel.

Disconnect: Satellite radio antenna coaxial cable connection at the satellite radio antenna.

Measure the resistance of the upper satellite radio antenna coaxial cable core between the satellite radio antenna and the satellite radio antenna in-line coaxial cable connection; and between the upper satellite radio antenna coaxial cable core and shield.

Measure the resistance of the lower satellite radio antenna coaxial cable core between the ACM and the satellite radio antenna in-line coaxial cable connection; and between the lower satellite radio antenna coaxial cable core and shield.

Is the resistance of each satellite radio antenna coaxial cable core less than 1 ohm, and the resistance between the core and shield of each satellite radio antenna coaxial cable more than 10,000 ohms?

Yes

GO to B7

No	INSTALL a antenna coaxial cable as necessary. REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

B7 ISOLATE THE SATELLITE RADIO ANTENNA

Connect: Satellite radio antenna coaxial cable connection at the ACM .

Connect: Satellite radio antenna coaxial cable in-line connection at the RH kick panel.

Install a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

Follow the actions from step 2 to obtain "Good," "Very Good," or "Excellent" reception.

Operate multiple channels with the infotainment system in satellite audio mode.

Does the satellite audio system receive multiple channels with normal sound quality?

Yes

The system is operating correctly at this time. The concern was caused by an inoperative satellite radio antenna.

GO to B8

B8 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- corrosion (install new connectors or terminals - clean module pins)
- damaged or bent pins - install new terminals pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The SIRIUS® Data Services Are Not Available

Normal Operation and Fault Conditions

Possible Sources

Wiring, terminals, connectors
APIM
ACM
Expired subscription

PINPOINT TEST C : THE SIRIUS® DATA SERVICES ARE NOT AVAILABLE

C1 CHECK FOR SATELLITE AUDIO CONCERNS

Ignition ON.

Using a diagnostic scan tool, perform the ACM self-test.

Operate the infotainment system in satellite audio mode.

Are any ACM Diagnostic Trouble Codes (DTCs) or satellite audio concerns present?

Yes

REFER to the Chart in this section.

GO to C2

C2 VERIFY AN ACTIVE SUBSCRIPTION

Operate the audio system in SIRIUS® data services mode and observe the infotainment display.

Does the display indicate the subscription has expired?

Yes

The subscription has expired. INFORM the customer to contact SIRIUS® to reactivate the subscription.

GO to C3

C3 CHECK THE SATELLITE DATA CIRCUITS FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240B.

Disconnect: APIM C3342.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C240B-6		Ground
C240B-19		Ground

Is any voltage present?

Yes

REPAIR the circuit.

GO to C4

C4 CHECK THE SATELLITE DATA CIRCUITS FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C240B-6		Ground
C240B-19		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to C5

No	REPAIR the circuit.

C5 CHECK THE SATELLITE DATA CIRCUITS FOR AN OPEN

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C240B-6		C3342-51
C240B-19		C3342-52

Are the resistances less than 3 ohms?

Yes

GO to C6

No	REPAIR the circuit.

C6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Speed Compensated Volume Does Not Operate Correctly

Normal Operation and Fault Conditions

Possible Sources

Speed compensated volume setting
Vehicle Speed Signal (VSS) signal concern
Communication network concern
ACM

PINPOINT TEST D : THE SPEED COMPENSATED VOLUME DOES NOT OPERATE CORRECTLY

D1 CHECK THE SPEEDOMETER OPERATION

Drive the vehicle and observe the speedometer.

Does the speedometer operate correctly?

Yes

GO to D2

No	REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing). See The Speedometer Is Inoperative

D2 CHECK THE SPEED COMPENSATED VOLUME SETTING

Turn the speed compensated volume off. Refer to the Owner's Literature.

Operate the audio system in radio tuner AM / FM mode.

Drive the vehicle at various speeds and observe the speaker volume.

Set the speed compensated volume to maximum compensation. Refer to the Owner's Literature.

Operate the audio system in radio tuner AM / FM mode.

Drive the vehicle at various speeds and observe the speaker volume.

Does the volume remain constant with the speed compensated volume turned off, and increase and decrease with vehicle speed with the speed compensated volume set to maximum?

Yes

The system is operating correctly at this time. INSTRUCT the customer in the correct usage of the speed compensated volume feature.

GO to D3

D3 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0155:00 retrieved in any audio system module?

Yes

GO to Pinpoint Test AK

GO to D4

D4 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

A Loud, Low Frequency Noise Is Heard From The Audio System With The Audio System Off

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U3000:94	Control Module: Unexpected Operation	Set by the DACMC when a fault is detected with the active noise control system.

Possible Sources

Wiring, terminals, or connectors
Microphone(s)
Speaker(s)
DACMC

Visual Inspection and Diagnostic Pre-checks

The active noise control system may not be compatible with speakers, other audio system components, and audio system layouts not approved by Ford. Ensure that no modifications have been made to the audio system.

PINPOINT TEST E : A LOUD, LOW FREQUENCY NOISE IS HEARD FROM THE AUDIO SYSTEM WITH THE AUDIO SYSTEM OFF

E1 CHECK FOR NOISE CANCELLATION MICROPHONE OR SPEAKER DIAGNOSTIC TROUBLE CODES (DTCS) PRESENT IN THE DACMC (DIGITAL AUDIO CONTROL MODULE C)

Using a diagnostic scan tool, perform the DACMC self-test.

Are any noise cancellation microphone or speaker Diagnostic Trouble Codes (DTCs) recorded in the DACMC ?

Yes

REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Diagnosis and Testing).
See Chart: .

GO to E2

E2 VERIFY THE CUSTOMER'S CONCERN IS STILL PRESENT

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Turn the audio system off.

Drive the vehicle on the road for at least 5 minutes.

Verify if there is an observable symptom present.

Is a loud, low frequency noise heard from the audio system?

Yes

GO to E4

GO to E3

E3 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3000:94

Using a diagnostic scan tool, perform the DACMC self-test.

Is DTC U3000:94 set in the DACMC ?

Yes

GO to E4

No	The system is operating correctly at this time.

E4 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (install new connector or terminals – clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Poor Sound Quality Or Distorted Sound From One Or More Speakers (Not All Speakers)

Normal Operation and Fault Conditions

The audio DSP module sends audio signals to the speakers in the form of AC voltage, resulting in clear audio output.

Possible Sources

Wiring, terminals or connectors
Speaker
Loose trim panel fasteners
Loose trim panels
Loose speaker grille
Loose harnesses
Loose items in storage areas
Loose harness fasteners
Loose door and handle lock components
Loose component fasteners
Watershield bonding and placement

Visual Inspection and Diagnostic Pre-checks

Visually inspect around the suspect area for any possible rattle conditions such as:

Door map pocket for contents that can rattle (if equipped)
Speaker grille
Trim panel(s) and fasteners
Door pull cup attachments (if equipped)
Door switch bezel (if equipped)
Any stowage compartments including cup holders (if equipped)
Package tray (if equipped)

PINPOINT TEST F : POOR SOUND QUALITY OR DISTORTED SOUND FROM ONE OR MORE SPEAKERS (NOT ALL SPEAKERS)

F1 ISOLATE THE ZONE

Operate the audio system using digital media ( CD , MP3, etc.).

Using the audio system fade and balance feature, adjust the audio sound to each of the four zones (LF, RF, LR and RR) of the vehicle to isolate the poor sound quality.

Locate and apply pressure to the trim panel(s) around the poor sound quality area in question.

Does applying pressure to a trim panel reduce or eliminate the audible noise?

Yes

REPAIR or REPLACE the trim panel as needed.

GO to F2

F2 REMOVE AND INSPECT BEHIND/UNDERNEATH THE SUSPECT TRIM PANEL(S)

Remove the trim panel to access the suspect speaker.

Operate the audio system using digital media ( CD , MP3, etc.).

Validate where the poor sound quality area is located.

Check:
- Trim panel(s) for loose components around the speaker area, missing or broken pieces joining trim panel components.
- Lock rod and mechanical parts for correct attachment.
- All fasteners are secured and tightened to specified torque.
- All wire harness retainers and push pins are secured.
- Watershield for correct placement (speaker air path not blocked).
- Watershield for correct bonding to sheet metal.
- All speaker bracket fasteners are secured and tightened to specified torque.
- All safety belt retractors.
- All child safety belt anchors (if equipped).

Was the source of the noise located?

Yes

REPAIR or REPLACE any loose or broken component or fastener as needed.

GO to F3

F3 CHECK THE SUSPECT SPEAKER FOR WATER INTRUSION

Inspect for watermarks.

Check the:
- Cone
- Magnet
- Basket

Are any watermarks present on the speaker?

Yes

VERIFY the water shield is in the correct location, REPAIR or REPLACE any trim, door, or speaker seal as required.
DRY the speaker in question and TEST the system for normal operation.

GO to F4

F4 ISOLATE SPEAKER TO VERIFY NOISE

Remove the suspect speaker from its location and leave the speaker connected to the harness.

Hold the speaker away from any trim panel(s) and ensure the speaker is isolated from contact.

Operate the audio system using digital media ( CD , MP3, etc.).

Is the noise still present in the suspect speaker?

Yes

INSTALL a new speaker for the one in question.

No	LOCATE the source of the noise and REPAIR as needed.

No Sound From All Speakers

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

A short to ground or short to voltage in the circuitry to one of the speakers may cause multiple speakers to lose sound due to the built-in overload protection feature of the ACM . In this case, a speaker fault DTC sets, and the appropriate pinpoint test should be followed to isolate the damaged circuit.

Possible Sources

Wiring, terminals or connectors
Audio DSP module

PINPOINT TEST G : NO SOUND FROM ALL SPEAKERS

G1 CHECK FOR SPEAKER DIAGNOSTIC TROUBLE CODES (DTCS)

Ignition ON.

Using a diagnostic scan tool, perform the audio DSP module self-test.

Are any speaker fault Diagnostic Trouble Codes (DTCs) present?

Yes

REFER to the audio module Chart in this section.

GO to G2

G2 CHECK FOR CORRECT AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE OPERATION

Ignition OFF.

Disconnect and inspect all the audio DSP module connectors.

Repair:
- corrosion (install new connectors or terminals - clean module pins)
- damaged or bent pins - install new terminals pins
- pushed-out pins - install new pins as necessary

Reconnect the audio DSP module connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio module.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Left Front (LF) Door Speaker Is Inoperative Or Has Poor Sound Quality

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The audio DSP module directs audio signals to the Left Front (LF) speakers in the form of a fluctuating AC voltage. The Left Front (LF) door tweeter speaker and the Left Front (LF) door speaker share the same audio signal.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A01:01	Speaker #1: General Electrical Failure	Set by the audio DSP module when a failure is detected on the Left Front (LF) door or tweeter speaker circuits.
B1A01:11	Speaker #1: Circuit Short To Ground	Set by the audio DSP module when a short to ground is detected on the Left Front (LF) door or tweeter speaker circuits. When DTC B1A01:11 is set, the speaker output is disabled.
B1A01:12	Speaker #1: Circuit Short To Battery	Set by the audio DSP module when a short to battery is detected on the Left Front (LF) door or tweeter speaker circuits. When DTC B1A01:12 is set, the speaker output is disabled.
B1A01:13	Speaker #1: Circuit Open	Set by the audio DSP module when an open is detected on the Left Front (LF) door or tweeter speaker circuits.

Possible Sources

Wiring, terminals or connectors
Speaker
ACM
Audio DSP module

PINPOINT TEST H : THE LEFT FRONT (LF) DOOR SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY

H1 CHECK THE AUDIO SIGNAL TO THE LEFT FRONT (LF) DOOR SPEAKER

Ignition OFF.

Disconnect: Left Front (LF) Door Speaker C536.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C536-1		C536-4

Is a fluctuating AC voltage present?

Yes

INSTALL a new Left Front (LF) door speaker.
REFER to: Front Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to H2

H2 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: DSP C4326A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C536-1		Ground
C536-4		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to H3

H3 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C536-1		Ground
C536-4		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to H4

No	REPAIR the circuit in question.

H4 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C536-1		C4326A-2
C536-4		C4326A-10

Are the resistances less than 3 ohms?

Yes

GO to H5

No	REPAIR the circuit in question.

H5 CHECK THE LEFT FRONT (LF) AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE

Ignition OFF.

Disconnect: DACMC C4326C.

Ignition ON.

Operate the audio system in radio tuner ( AM / FM ) mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4326C-7		C4326C-17

Is a fluctuating AC voltage present?

Yes

GO to H10

GO to H6

H6 CHECK THE LEFT FRONT (LF) AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4326C-7		Ground
C4326C-17		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to H7

H7 CHECK THE LEFT FRONT (LF) AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4326C-7		Ground
C4326C-17		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to H8

No	REPAIR the circuit in question.

H8 CHECK THE LEFT FRONT (LF) AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4326C-7		C240A-22
C4326C-17		C240A-10

Are the resistances less than 3 ohms?

Yes

GO to H9

No	REPAIR the circuit in question.

H9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

H10 CHECK FOR CORRECT AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE OPERATION

Disconnect and inspect all the audio DSP module connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the audio DSP module connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio module.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Left Front (LF) A-Pillar Tweeter Speaker Is Inoperative Or Has Poor Sound Quality

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A03:01	Speaker #3: General Electrical Failure	Sets when a failure is detected on the LF A-pillar tweeter speaker circuits
B1A03:11	Speaker #3: Circuit Short To Ground	Sets when a short to ground is detected on the LF A-pillar tweeter speaker circuits. When DTC B1A03:11 is set, the speaker output is disabled.
B1A03:12	Speaker #3: Circuit Short To Battery	Sets when a short to battery is detected on the LF A-pillar tweeter speaker circuits. When DTC B1A03:12 is set, the speaker output is disabled.
B1A03:13	Speaker #3: Circuit Open	Sets when an open is detected on the LF A-pillar tweeter speaker circuits.

Possible Sources

Wiring, terminals or connectors
Speaker
Audio DSP Module

PINPOINT TEST I : THE LEFT FRONT (LF) A-PILLAR TWEETER SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY

I1 CHECK THE AUDIO SIGNAL TO THE LEFT FRONT (LF) TWEETER SPEAKER

Ignition OFF.

Disconnect: Left Front (LF) Tweeter Speaker C513.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C513-1		C513-3

Is a fluctuating AC voltage present?

Yes

INSTALL a new Left Front (LF) tweeter speaker.
REFER to: Front Door Tweeter Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to I2

I2 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) TWEETER SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Audio DSP Module C4326A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C513-1		Ground
C513-3		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to I3

I3 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) TWEETER SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Disconnect: Left Front (LF) Door Speaker C536.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C513-1		Ground
C513-3		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to I4

No	REPAIR the circuit in question.

I4 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) TWEETER SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C513-1		C4326A-3
C513-3		C4326A-11

Are the resistances less than 3 ohms?

Yes

GO to I5

No	REPAIR the circuit in question.

I5 CHECK FOR CORRECT AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE OPERATION

Disconnect and inspect all the audio DSP module connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the audio DSP module connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio module.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Instrument Panel Speaker Is Inoperative Or Has Poor Sound Quality

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The audio DSP module directs audio signals to the instrument panel speaker in the form of a fluctuating AC voltage.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A06:02	Speaker #6: General Signal Failure	Set by the audio DSP module when a failure is detected on the instrument panel speaker circuits.
B1A06:11	Speaker #6: Circuit Short To Ground	Set by the audio DSP module when a short to ground is detected on the instrument panel speaker circuits. When DTC B1A06:11 is set, the speaker output is disabled.

Possible Sources

Wiring, terminals or connectors
Speaker
Audio DSP module

PINPOINT TEST J : THE INSTRUMENT PANEL SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY

J1 CHECK THE AUDIO SIGNAL TO THE INSTRUMENT PANEL SPEAKER

Ignition OFF.

Disconnect: Instrument Panel Speaker C2468.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2468-1		C2468-2

Is a fluctuating AC voltage present?

Yes

INSTALL a new instrument panel speaker.
REFER to: Instrument Panel Center Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to J2

J2 CHECK THE AUDIO CIRCUITS TO THE INSTRUMENT PANEL SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Audio DSP Module C4326A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2468-1		Ground
C2468-2		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to J3

J3 CHECK THE AUDIO CIRCUITS TO THE INSTRUMENT PANEL SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2468-1		Ground
C2468-2		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to J4

No	REPAIR the circuit in question.

J4 CHECK THE AUDIO CIRCUITS TO THE INSTRUMENT PANEL SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2468-1		C4326A-1
C2468-2		C4326A-9

Are the resistances less than 3 ohms?

Yes

GO to J5

No	REPAIR the circuit in question.

J5 CHECK FOR CORRECT AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE OPERATION

Disconnect and inspect all the audio DSP module connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the audio DSP module connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio module.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Right Front (RF) Door Speaker Is Inoperative Or Has Poor Sound Quality

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The audio DSP module directs audio signals to the Right Front (RF) speakers in the form of a fluctuating AC voltage. The Right Front (RF) door tweeter speaker and the Right Front (RF) door speaker share the same audio signal.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A02:01	Speaker #2: General Electrical Failure	Set by the audio DSP module when a failure is detected on the Right Front (RF) door or tweeter speaker circuits.
B1A02:11	Speaker #2: Circuit Short To Ground	Set by the audio DSP module when a short to ground is detected on the Right Front (RF) door or tweeter speaker circuits. When DTC B1A02:11 is set, the speaker output is disabled.
B1A02:12	Speaker #2: Circuit Short To Battery	Set by the audio DSP module when a short to battery is detected on the Right Front (RF) door or tweeter speaker circuits. When DTC B1A02:12 is set, the speaker output is disabled.
B1A02:13	Speaker #2: Circuit Open	Set by the audio DSP module when an open is detected on the Right Front (RF) door or tweeter speaker circuits.

Possible Sources

Wiring, terminals or connectors
Speaker
ACM
Audio DSP module

PINPOINT TEST K : THE RIGHT FRONT (RF) DOOR SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY

K1 CHECK THE AUDIO SIGNAL TO THE RIGHT FRONT (RF) DOOR SPEAKER

Ignition OFF.

Disconnect: Right Front (RF) Door Speaker C628.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C628-1		C628-4

Is a fluctuating AC voltage present?

Yes

INSTALL a new Right Front (RF) door speaker.
REFER to: Front Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to K2

K2 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: DSP C4326A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C628-1		Ground
C628-4		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to K3

K3 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C628-1		Ground
C628-4		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to K4

No	REPAIR the circuit in question.

K4 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C628-1		C4326A-6
C628-4		C4326A-14

Are the resistances less than 3 ohms?

Yes

GO to K5

No	REPAIR the circuit in question.

K5 CHECK THE RIGHT FRONT (RF) AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE

Ignition OFF.

Disconnect: DACMC C4326C.

Ignition ON.

Operate the audio system in radio tuner ( AM / FM ) mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4326C-9		C4326C-19

Is a fluctuating AC voltage present?

Yes

GO to K10

GO to K6

K6 CHECK THE RIGHT FRONT (RF) AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4326C-9		Ground
C4326C-19		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to K7

K7 CHECK THE RIGHT FRONT (RF) AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4326C-9		Ground
C4326C-19		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to K8

No	REPAIR the circuit in question.

K8 CHECK THE RIGHT FRONT (RF) AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4326C-9		C240A-23
C4326C-19		C240A-11

Are the resistances less than 3 ohms?

Yes

GO to K9

No	REPAIR the circuit in question.

K9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

K10 CHECK FOR CORRECT AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE OPERATION

Disconnect and inspect all the audio DSP module connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the audio DSP module connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio module.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The RF A-Pillar Tweeter Speaker Is Inoperative Or Has Poor Sound Quality

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A05:01	Speaker #5: General Electrical Failure	Sets when a failure is detected on the RF A-pillar tweeter speaker circuits.
B1A05:11	Speaker #5: Circuit Short To Ground	Sets when a short to ground is detected on the RF A-pillar tweeter speaker circuits. When DTC B1A05:11 is set, the speaker output is disabled.
B1A05:12	Speaker #5: Circuit Short To Battery	Sets when a short to battery is detected on the RF A-pillar tweeter speaker circuits. When DTC B1A05:12 is set, the speaker output is disabled.
B1A05:13	Speaker #5: Circuit Open	Sets when an open is detected on the RF A-pillar tweeter speaker circuits.

Possible Sources

Wiring, terminals or connectors
Speaker
Audio DSP module

PINPOINT TEST L : THE RF A-PILLAR TWEETER SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY

L1 CHECK THE AUDIO SIGNAL TO THE RIGHT FRONT (RF) TWEETER SPEAKER

Ignition OFF.

Disconnect: Right Front (RF) Tweeter Speaker C613.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C613-1		C613-3

Is a fluctuating AC voltage present?

Yes

INSTALL a new Right Front (RF) tweeter speaker.
REFER to: Front Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to L2

L2 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) TWEETER SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Audio DSP Module C4326A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C613-1		Ground
C613-3		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to L3

L3 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) TWEETER SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C613-1		Ground
C613-3		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to L4

No	REPAIR the circuit in question.

L4 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) TWEETER SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C613-1		C4326A-7
C613-3		C4326A-15

Are the resistances less than 3 ohms?

Yes

GO to L5

No	REPAIR the circuit in question.

L5 CHECK FOR CORRECT AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE OPERATION

Disconnect and inspect all the audio DSP module connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the audio DSP module connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio module.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Right Rear (RR) Door Speaker Is Inoperative Or Has Poor Sound Quality

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The audio DSP module directs audio signals to the Right Rear (RR) speakers in the form of a fluctuating AC voltage. The Right Rear (RR) door tweeter speaker and the Right Rear (RR) door speaker share the same audio signal.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1045:13	Chime: Circuit Open	Set by the audio DSP module when an open is detected on the Right Rear (RR) door speaker circuits from the ACM .
B1A03:01	Speaker #3: General Electrical Failure	Set by the audio DSP module when a failure is detected on the Right Rear (RR) door or tweeter speaker circuits.
B1A03:11	Speaker #3: Circuit Short To Ground	Set by the audio DSP module when a short to ground is detected on the Right Rear (RR) door or tweeter speaker circuits. When DTC B1A03:11 is set, the speaker output is disabled.
B1A03:12	Speaker #3: Circuit Short To Battery	Set by the audio DSP module when a short to battery is detected on the Right Rear (RR) door or tweeter speaker circuits. When DTC B1A03:12 is set, the speaker output is disabled.
B1A03:13	Speaker #3: Circuit Open	Set by the audio DSP module when an open is detected on the Right Rear (RR) door speaker circuits.

Possible Sources

Wiring, terminals or connectors
Speaker
ACM
Audio DSP module

PINPOINT TEST M : THE RIGHT REAR (RR) DOOR SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY

Using a diagnostic scan tool; perform the audio DSP module self-test.

Is DTC B1045:13 received?

Yes

GO to M6

GO to M2

M2 CHECK THE AUDIO SIGNAL TO THE RIGHT REAR (RR) DOOR SPEAKER

Ignition OFF.

Disconnect: Right Rear (RR) Door Speaker C835.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C835-1		C835-4

Is a fluctuating AC voltage present?

Yes

INSTALL a new Right Rear (RR) door speaker.
REFER to: Front Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to M3

M3 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Audio DSP Module C4326A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C835-1		Ground
C835-4		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to M4

M4 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C835-1		Ground
C835-4		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to M5

No	REPAIR the circuit in question.

M5 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C835-1		C4326A-8
C835-4		C4326A-16

Are the resistances less than 3 ohms?

Yes

GO to M6

No	REPAIR the circuit in question.

M6 CHECK THE RIGHT REAR (RR) AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE

Ignition OFF.

Disconnect: DACMC C4326C.

Ignition ON.

Operate the audio system in radio tuner ( AM / FM ) mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4326C-4		C4326C-14

Is a fluctuating AC voltage present?

Yes

GO to M11

GO to M7

M7 CHECK THE RIGHT REAR (RR) AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4326C-4		Ground
C4326C-14		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to M8

M8 CHECK THE RIGHT REAR (RR) AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4326C-4		Ground
C4326C-14		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to M9

No	REPAIR the circuit in question.

M9 CHECK THE RIGHT REAR (RR) AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4326C-4		C240A-24
C4326C-14		C240A-12

Are the resistances less than 3 ohms?

Yes

GO to M10

No	REPAIR the circuit in question.

M10 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

M11 CHECK FOR CORRECT AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE OPERATION

Disconnect and inspect all the audio DSP module connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the audio DSP module connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio module.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Right Rear (RR) Door Tweeter Speaker Is Inoperative Or Has Poor Sound Quality

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A03:01	Speaker #3: General Electrical Failure	Set by the audio DSP module when a failure is detected on the Right Rear (RR) door or tweeter speaker circuits.
B1A03:11	Speaker #3: Circuit Short To Ground	Set by the audio DSP module when a short to ground is detected on the Right Rear (RR) door or tweeter speaker circuits. When DTC B1A03:11 is set, the speaker output is disabled.
B1A03:12	Speaker #3: Circuit Short To Battery	Set by the audio DSP module when a short to battery is detected on the Right Rear (RR) door or tweeter speaker circuits. When DTC B1A03:12 is set, the speaker output is disabled.

Possible Sources

Wiring, terminals or connectors
Speaker

PINPOINT TEST N : THE RIGHT REAR (RR) DOOR TWEETER SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY

N1 CHECK THE RIGHT REAR (RR) DOOR SPEAKER

Ignition OFF.

Operate the audio system in radio tuner AM / FM mode.

Does the Right Rear (RR) door speaker operate correctly?

Yes

GO to N2

No	GO to Pinpoint Test M

N2 CHECK THE AUDIO SIGNAL TO THE RIGHT REAR (RR) DOOR TWEETER SPEAKER

Ignition OFF.

Disconnect: Right Rear (RR) Door Tweeter Speaker C830.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C830-1		C830-3

Is a fluctuating AC voltage present?

Yes

INSTALL a new Right Rear (RR) door tweeter speaker.
REFER to: Rear Door Tweeter Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to N3

N3 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR TWEETER SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Right Rear (RR) Door Speaker C835.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C830-1		Ground
C830-3		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to N4

N4 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR TWEETER SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C830-1		Ground
C830-3		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to N5

No	REPAIR the circuit in question.

N5 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR TWEETER SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C830-1		C835-2
C830-3		C835-3

Are the resistances less than 3 ohms?

Yes

INSTALL a new Right Rear (RR) door speaker.
REFER to: Rear Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	REPAIR the circuit in question.

The Right Rear (RR) Subwoofer Speaker Is Inoperative Or Has Poor Sound Quality

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The audio DSP module directs audio signals to the Right Rear (RR) subwoofer speaker in the form of a fluctuating AC voltage.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A09:11	Speaker #9: Circuit Short To Ground	Set by the audio DSP module when a short to ground is detected on the Right Rear (RR) subwoofer speaker circuits. When DTC B1A09:11 is set, the speaker output is disabled.
B1A09:12	Speaker #9: Circuit Short To Battery	Set by the audio DSP module when a short to battery is detected on the Right Rear (RR) subwoofer speaker circuits. When DTC B1A09:12 is set, the speaker output is disabled.
B1A09:13	Speaker #9: Circuit Open	Set by the audio DSP module when an open is detected on the Right Rear (RR) subwoofer speaker circuits.

Possible Sources

Wiring, terminals, or connectors
Speaker
Audio DSP module

PINPOINT TEST O : THE RIGHT REAR (RR) SUBWOOFER SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY

O1 CHECK THE AUDIO SIGNAL TO THE RIGHT REAR (RR) SUBWOOFER SPEAKER

Ignition OFF.

Disconnect: Subwoofer Speaker C4069.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4069-1		C4069-2

Is a fluctuating AC voltage present?

Yes

INSTALL a new Right Rear (RR) subwoofer speaker.
REFER to: Subwoofer Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to O2

O2 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) SUBWOOFER SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Audio DSP Module C4326B.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4069-1		Ground
C4069-2		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to O3

O3 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) SUBWOOFER SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4069-1		Ground
C4069-2		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to O4

No	REPAIR the circuit in question.

O4 CHECK THE AUDIO CIRCUITS FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4069-1		C4069-2

Is the resistance greater than 10,000 ohms?

Yes

GO to O5

No	REPAIR the circuits.

O5 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) SUBWOOFER SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4069-1		C4326B-1
C4069-2		C4326B-9

Are the resistances less than 3 ohms?

Yes

GO to O6

No	REPAIR the circuit in question.

O6 CHECK FOR CORRECT AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE OPERATION

Ignition OFF.

Disconnect and inspect all the audio DSP module connectors.

Repair:
- corrosion (install new connectors or terminals - clean module pins)
- damaged or bent pins - install new terminals pins
- pushed-out pins - install new pins as necessary

Reconnect the audio DSP module connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio module.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Parcel Shelf Center Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The audio DSP module directs audio signals to the parcel shelf center speaker in the form of a fluctuating AC voltage.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A05:01	Speaker #5: General Electrical Failure	Sets when a failure is detected on the parcel shelf speaker circuits.
B1A05:11	Speaker #5: Circuit Short To Ground	Sets when a short to ground is detected on the parcel shelf speaker circuits. When DTC B1A05:11 is set, the speaker output is disabled.
B1A05:12	Speaker #5: Circuit Short To Battery	Sets when a short to battery is detected on the parcel shelf speaker circuits. When DTC B1A05:12 is set, the speaker output is disabled.
B1A05:13	Speaker #5: Circuit Open	Sets when an open is detected on the parcel shelf speaker circuits.

Possible Sources

Wiring, terminals, or connectors
Speaker
Audio DSP module

PINPOINT TEST P : THE PARCEL SHELF CENTER SPEAKER IS INOPERATIVE

P1 CHECK THE AUDIO SIGNAL TO THE PARCEL SHELF CENTER SPEAKER

Ignition OFF.

Disconnect: Parcel Shelf Center Speaker C4436.

Operate the audio system in radio tuner ( AM / FM ) mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4436-1		C4436-2

Is a fluctuating AC voltage present?

Yes

INSTALL a new parcel shelf center speaker.
REFER to: Parcel Shelf Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to P2

P2 CHECK THE AUDIO CIRCUITS TO THE PARCEL SHELF CENTER SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Audio DSP Module C4326A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4436-1		Ground
C4436-2		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to P3

P3 CHECK THE AUDIO CIRCUITS TO THE PARCEL SHELF CENTER SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4436-1		Ground
C4436-3		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to P4

No	REPAIR the circuit in question.

P4 CHECK THE AUDIO CIRCUITS FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4436-1		C4436-2

Is the resistance greater than 10,000 ohms?

Yes

GO to P5

No	REPAIR the circuits.

P5 CHECK THE AUDIO CIRCUITS BETWEEN THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE AND THE PARCEL SHELF CENTER SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4436-1		C4326A-5
C4436-2		C4326A-13

Are the resistances less than 3 ohms?

Yes

GO to P6

No	REPAIR the circuit in question.

P6 CHECK FOR CORRECT AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE OPERATION

Ignition OFF.

Disconnect and inspect all the audio DSP module connectors.

Repair:
- corrosion (install new connectors or terminals - clean module pins)
- damaged or bent pins - install new terminals pins
- pushed-out pins - install new pins as necessary

Reconnect the audio DSP module connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio module.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Left Rear (LR) Subwoofer Speaker Is Inoperative Or Has Poor Sound Quality

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The audio DSP module directs audio signals to the Left Rear (LR) subwoofer speaker in the form of a fluctuating AC voltage.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A10:11	Speaker #10: Circuit Short To Ground	Set by the audio DSP module when a short to ground is detected on the Left Rear (LR) subwoofer speaker circuits. When DTC B1A10:11 is set, the speaker output is disabled.
B1A10:12	Speaker #10: Circuit Short To Battery	Set by the audio DSP module when a short to battery is detected on the Left Rear (LR) subwoofer speaker circuits. When DTC B1A10:12 is set, the speaker output is disabled.
B1A10:13	Speaker #10: Circuit Open	Set by the audio DSP module when an open is detected on the Left Rear (LR) subwoofer speaker circuits.

Possible Sources

Wiring, terminals, or connectors
Speaker
Audio DSP module

PINPOINT TEST Q : THE LEFT REAR (LR) SUBWOOFER SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY

Q1 CHECK THE AUDIO SIGNAL TO THE LEFT REAR (LR) SUBWOOFER SPEAKER

Ignition OFF.

Disconnect: Left Rear (LR) Subwoofer Speaker C4068.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4068-1		C4068-2

Is a fluctuating AC voltage present?

Yes

INSTALL a new Left Rear (LR) subwoofer speaker.
REFER to: Subwoofer Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to Q2

Q2 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) SUBWOOFER SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Audio DSP Module C4326B.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4068-1		Ground
C4068-2		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to Q3

Q3 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) SUBWOOFER SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4068-1		Ground
C4068-2		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to Q4

No	REPAIR the circuit in question.

Q4 CHECK THE AUDIO CIRCUITS FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4068-1		Ground
C4068-2		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to Q5

No	REPAIR the circuits.

Q5 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) SUBWOOFER SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4068-1		C4326B-2
C4068-2		C4326B-10

Are the resistances less than 3 ohms?

Yes

GO to Q6

No	REPAIR the circuit in question.

Q6 CHECK FOR CORRECT AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE OPERATION

Ignition OFF.

Disconnect and inspect all the audio DSP module connectors.

Repair:
- corrosion (install new connectors or terminals - clean module pins)
- damaged or bent pins - install new terminals pins
- pushed-out pins - install new pins as necessary

Reconnect the audio DSP module connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio module.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Left Rear (LR) Door Speaker Is Inoperative Or Has Poor Sound Quality

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The ACM directs audio signals to the Left Rear (LR) speakers in the form of a fluctuating AC voltage. The Left Rear (LR) door tweeter speaker and the Left Rear (LR) door speaker share the same audio signal.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B13FD:13	Chime Input 2: Circuit Open	Set by the audio DSP module when an open is detected on the Left Rear (LR) door speaker circuits from the ACM
B1A04:01	Speaker #4: General Electrical Failure	Set by the audio DSP module when a failure is detected on the Left Rear (LR) door or tweeter speaker circuits.
B1A04:11	Speaker #4: Circuit Short To Ground	Set by the audio DSP module when a short to ground is detected on the Left Rear (LR) door or tweeter speaker circuits. When DTC B1A04:11 is set, the speaker output is disabled.
B1A04:12	Speaker #4: Circuit Short To Battery	Set by the audio DSP module when a short to battery is detected on the Left Rear (LR) door or tweeter speaker circuits. When DTC B1A04:12 is set, the speaker output is disabled.
B1A04:13	Speaker #4: Circuit Open	Set by the audio DSP module when an open is detected on the Left Rear (LR) door speaker circuits.

Possible Sources

Wiring, terminals or connectors
Speaker
ACM
Audio DSP module

PINPOINT TEST R : THE LEFT REAR (LR) DOOR SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY

R1 AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE SELF-TEST

Using a diagnostic scan tool; perform the audio DSP module self-test.

Is DTC B13FD:13 received?

Yes

GO to R6

GO to R2

R2 CHECK THE AUDIO SIGNAL TO THE LEFT REAR (LR) DOOR SPEAKER

Ignition OFF.

Disconnect: Left Rear (LR) Door Speaker C735.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C735-1		C735-4

Is a fluctuating AC voltage present?

Yes

INSTALL a new Left Rear (LR) door speaker.
REFER to: Front Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to R3

R3 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Audio DSP Module C4326A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C735-1		Ground
C735-4		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to R4

R4 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C735-1		Ground
C735-4		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to R5

No	REPAIR the circuit in question.

R5 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C735-1		C4326A-4
C735-4		C4326A-12

Are the resistances less than 3 ohms?

Yes

GO to R6

No	REPAIR the circuit in question.

R6 CHECK THE LEFT REAR (LR) AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE

Ignition OFF.

Disconnect: DACMC C4326C.

Ignition ON.

Operate the audio system in radio tuner ( AM / FM ) mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4326C-2		C4326C-12

Is a fluctuating AC voltage present?

Yes

GO to R11

GO to R7

R7 CHECK THE LEFT REAR (LR) AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4326C-2		Ground
C4326C-12		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to R8

R8 CHECK THE LEFT REAR (LR) AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4326C-2		Ground
C4326C-12		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to R9

No	REPAIR the circuit in question.

R9 CHECK THE LEFT REAR (LR) AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4326C-2		C240A-21
C4326C-12		C240A-9

Are the resistances less than 3 ohms?

Yes

GO to R10

No	REPAIR the circuit in question.

R10 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

R11 CHECK FOR CORRECT AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE OPERATION

Disconnect and inspect all the audio DSP module connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the audio DSP module connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio module.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Left Rear (LR) Door Tweeter Speaker Is Inoperative Or Has Poor Sound Quality

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A04:01	Speaker #4: General Electrical Failure	Set by the ACM when a failure is detected on the Left Rear (LR) door or tweeter speaker circuits.
B1A04:11	Speaker #4: Circuit Short To Ground	Set by the ACM when a short to ground is detected on the Left Rear (LR) door or tweeter speaker circuits. When DTC B1A04:11 is set, the speaker output is disabled.
B1A04:12	Speaker #4: Circuit Short To Battery	Set by the ACM when a short to battery is detected on the Left Rear (LR) door or tweeter speaker circuits. When DTC B1A04:12 is set, the speaker output is disabled.

Possible Sources

Wiring, terminals or connectors
Speaker

PINPOINT TEST S : THE LEFT REAR (LR) DOOR TWEETER SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY

S1 CHECK THE LEFT REAR (LR) DOOR SPEAKER

Ignition OFF.

Operate the audio system in radio tuner AM / FM mode.

Does the Left Rear (LR) door speaker operate correctly?

Yes

GO to S2

No	GO to Pinpoint Test R

S2 CHECK THE AUDIO SIGNAL TO THE LEFT REAR (LR) DOOR TWEETER SPEAKER

Ignition OFF.

Disconnect: Left Rear (LR) Door Tweeter Speaker C730.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C730-1		C730-3

Is a fluctuating AC voltage present?

Yes

INSTALL a new Left Rear (LR) door tweeter speaker.
REFER to: Rear Door Tweeter Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to S3

S3 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR TWEETER SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Left Rear (LR) Door Speaker C735.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C730-1		Ground
C730-3		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to S4

S4 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR TWEETER SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C730-1		Ground
C730-3		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to S5

No	REPAIR the circuit in question.

S5 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR TWEETER SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C730-1		C735-2
C730-3		C735-3

Are the resistances less than 3 ohms?

Yes

INSTALL a new Left Rear (LR) door speaker.
REFER to: Rear Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	REPAIR the circuit in question.

No Sound From All SYNC® Audio Sources (Bluetooth, USB , Secure Digital (SD) Card, RCA Jacks)

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

For more information about the SYNC® system,
REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Description and Operation).

The APIM transmits left and right channel analog audio signals to the ACM . These signals include inputs from the USB port, the Secure Digital (SD) card slot, the RCA jack, and a Bluetooth media device. If a USB mass storage device is used to play an audio file, the SYNC® system only plays audio files that do not have Digital Rights Management (DRM) protection.

Possible Sources

Customer's device
Wiring, terminals or connectors
APIM
ACM

PINPOINT TEST T : NO SOUND FROM ALL SYNC® AUDIO SOURCES (BLUETOOTH, USB (UNIVERSAL SERIAL BUS) , SECURE DIGITAL (SD) CARD, RCA JACKS)

T1 VERIFY THE OPERATION OF THE SYNC® SYSTEM AUDIO SOURCES

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120 and RCA Adapter 105-00121, test the audio output for the RCA jacks, USB port, and Bluetooth.

Is there poor quality, distorted, or no sound from each SYNC® audio source?

Yes

GO to T2

No	If the concern is only with some of the audio sources, REFER to Symptom Chart: SYNC® System, to diagnose the observed symptom. If all audio sources operate correctly, the concern is with the customer's device.

T2 CHECK THE AUDIO SIGNALS TO THE ACM (AUDIO FRONT CONTROL MODULE)

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POMA6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage, while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

Operate the audio system in SYNC® mode and play an audio file.

Measure the voltage by backprobing connector C240B:

Positive Lead	Measurement / Action	Negative Lead
C240B-12		C240B-25
C240B-13		C240B-26

Is a fluctuating AC voltage present?

Yes

GO to T7

GO to T3

T3 CHECK THE AUDIO CIRCUITS FROM THE APIM (SYNC MODULE) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240B.

Disconnect: APIM C3342.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-23		Ground
C3342-24		Ground
C3342-25		Ground
C3342-26		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to T4

T4 CHECK THE CIRCUITS FROM THE APIM (SYNC MODULE) FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-23		Ground
C3342-24		Ground
C3342-25		Ground
C3342-26		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to T5

No	REPAIR the circuit in question.

T5 CHECK THE CIRCUITS FROM THE APIM (SYNC MODULE) FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-23		C240B-12
C3342-24		C240B-25
C3342-25		C240B-13
C3342-26		C240B-26

Are the resistances less than 3 ohms?

Yes

GO to T6

No	REPAIR the circuit in question.

T6 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Disconnect the APIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

T7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Disconnect and inspect all ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

All SYNC® Services Features Are Inoperative Or Inaccurate (Traffic, Directions, And Information)

Normal Operation and Fault Conditions

Possible Sources

Subscription expired
APIM
GPSM
SYNC® Services server error

PINPOINT TEST U : SYNC® TRAFFIC, DIRECTIONS, AND INFORMATION SERVICE IS INOPERATIVE

U1 ALL SYNC® SERVICES FEATURES ARE INOPERATIVE OR INACCURATE (TRAFFIC, DIRECTIONS, AND INFORMATION)

Verify that the customer has a SYNC® Owner Account on www.syncmyride.com.

Verify that the customer has registered for SYNC® Services and has an active subscription.

Does the customer have a SYNC® Owner Account and an active SYNC® Services subscription?

Yes

GO to U2

If the customer does not have a SYNC® Owner Account, INFORM the customer that an account must be created in order to sign up for SYNC® Services. REFER to www.syncmyride.com.
If the customer does not have an active SYNC® Services subscription, INFORM the customer that in order for SYNC® Services to function, the subscription needs to be activated. REFER to www.syncmyride.com.

U2 VERIFY THE CUSTOMER'S REGISTERED PHONE NUMBER AND STATUS

Verify that the mobile phone being used has the correct phone number registered with SYNC® Services.

Verify that the mobile phone being used is selected as "Active" on www.syncmyride.com.

Is the customer using the registered and active mobile phone associated with the SYNC® services account?

Yes

GO to U3

No	INFORM the customer that the correct phone number must be registered on the SYNC® website and selected as "Active." REFER to www.syncmyride.com.

U3 CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

Ignition ON

Using a diagnostic scan tool, perform the APIM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the APIM ?

Yes

GO to U4

U4 CHECK FOR GPSM (GLOBAL POSITIONING SYSTEM MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the GPSM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the GPSM ?

Yes

GO to U5

U5 VERIFY THE CUSTOMER'S PHONE CONNECTION TO SYNC® SERVICES

Advise the customer to connect their phone to SYNC® Services. Caller ID blocking must be disabled on the customer's phone. Refer to the Owner's Literature.

Operate a SYNC® Services feature.

Verify that the phone call is placed and that the phone is connected to SYNC® Services.

Does the phone connect to SYNC® Services and operate correctly?

Yes

GO to U6

No	GO to Pinpoint Test Y

U6 OBSERVE THE SYNC® SERVICES SUBSCRIPTION COMMERCIAL

Once the customer's phone is connected to SYNC® Services, observe the subscription commercial.

Does the SYNC® Services subscription commercial repeat with no selection option?

Yes

There is a potential SYNC® Services server issue, and the problem does not reside in the vehicle's audio system. CONTACT the Ford Technical Hotline for assistance.

GO to U7

U7 CHECK THE OPERATION OF THE DIRECTIONS FROM SYNC® SERVICES

When prompted, select directions from SYNC® Services and observe the audible prompts from the audio system.

Is a single chime, audible prompt, then a short chime heard, indicating the navigation route is being sent to the vehicle?

Yes

SYNC® Services is operating correctly at this time.

If a single chime, audible prompt, then a repeating chime is heard, indicating the navigation route is being sent to the vehicle, GO to U8
If no chime or audible prompt is heard, indicating that the system was unable to locate the vehicle, there is a potential SYNC® Services server issue. The problem does not reside in the vehicle's audio system. CONTACT the Ford Technical Hotline for assistance.

U8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (install new connector or terminals – clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
If the concern is still present, INSTALL a new .
REFER to: Global Positioning System Module (GPSM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The SYNC® System Voice Or Tone Prompts, Text-To-Speech (TTS) Feature, Or Ringtones Are Inoperative Or Do Not Operate Correctly

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

Possible Sources

Wiring, terminals or connectors
Speaker
ACM
APIM

PINPOINT TEST V : THE SYNC® SYSTEM VOICE OR TONE PROMPTS, TEXT-TO-SPEECH (TTS) FEATURE, OR RINGTONES ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY

V1 CHECK THE AUDIBLE PROMPT SETTING

Operate the audio system in SYNC® mode.

Verify the audible prompts are enabled. Refer to "SYNC® Voice Recognition Feature" in the Owner's Literature.

Operate the VOICE steering wheel switch and observe the SYNC® audible prompt.

Does the SYNC® system produce an audible prompt correctly?

Yes

The system is operating correctly at this time. The concern was caused by the customer's setting. INSTRUCT the customer in the correct operation of the audible prompt feature.

GO to V2

V2 CHECK FOR A VOLTAGE SIGNAL FROM THE APIM (SYNC MODULE)

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POMA6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

Operate the audio system in SYNC® mode.

While operating the VOICE steering wheel switch repeatedly, measure the voltage by backprobing connector C240B:

Positive Lead	Measurement / Action	Negative Lead
C240B-8		C240B-21

Is a fluctuating AC voltage produced each time the VOICE steering wheel switch is operated?

Yes

GO to V7

GO to V3

V3 CHECK THE AUDIBLE PROMPT CIRCUITS FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240B.

Disconnect: APIM C3342.

Disconnect: Audio DSP Module C4326C.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-3		Ground
C3342-4		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to V4

V4 CHECK THE AUDIBLE PROMPT CIRCUITS FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-3		Ground
C3342-4		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to V5

No	REPAIR the circuit in question.

V5 CHECK THE AUDIBLE PROMPT CIRCUITS FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-3		C240B-8
C3342-3		C4326C-5
C3342-4		C240B-21
C3342-4		C4326C-15

Are the resistances less than 3 ohms?

Yes

GO to V6

No	REPAIR the circuit in question.

V6 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Disconnect and inspect the APIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

V7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Voice Recognition Is Inoperative or Does Not Operate Correctly

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B116A:01	Handset Microphone: General Electrical Failure	Set by the APIM when it detects a short to voltage, short to ground, or an open on the microphone circuits.

Possible Sources

Wiring, terminals or connectors
Microphone
Steering wheel switches
APIM

PINPOINT TEST W : THE VOICE RECOGNITION IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

W1 CHECK THE OPERATION OF THE STEERING WHEEL SWITCHES

Operate the infotainment system in radio tuner AM / FM mode.

Operate the VOICE steering wheel switch.

Does the infotainment system enter voice recognition mode?

Yes

GO to W2

No	To diagnose the RH steering wheel switches, GO to Pinpoint Test Z

W2 CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: APIM C3342.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-12		Ground
C3342-13		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to W3

W3 CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR A SHORT TO GROUND

Ignition OFF.

Disconnect: Microphone C9221.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-12		Ground
C3342-13		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to W4

No	REPAIR the circuit in question.

W4 CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-12		C9221-2
C3342-13		C9221-3

Are the resistances less than 3 ohms?

Yes

GO to W5

No	REPAIR the circuit in question.

W5 ISOLATE THE MICROPHONE

Install a new microphone.
REFER to: Voice Microphone (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

Test the voice recognition for normal operation.

Is the voice recognition functioning correctly?

Yes

The system is operating correctly at this time. The concern was caused by an inoperative microphone.

GO to W6

W6 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure they seat and latch correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Media Hub Is Inoperative or Does Not Operate Correctly

Normal Operation and Fault Conditions

The media hub requires a power and ground circuit from the APIM to operate. Loss of power or ground disables all media hub functionality. Although there are two USB ports, there is only one USB cable connecting the media hub to the APIM .

Secure Digital (SD) card data is transmitted to the APIM through the USB cable.

The data transmitted through the RCA cables to the media hub is sent to the APIM through dedicated audio and video circuits.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1215:00	External Memory Card: No Sub Type Information	Set by the APIM when it detects a device conflict through the media hub, a fault in the USB cable or media hub, or there is no Secure Digital (SD) card present when the vehicle is equipped with navigation.
B1252:11	USB Port: Circuit Short to Ground	Set by the APIM when it detects an over-current condition in the USB circuit. This can be caused by a fault in the USB cable and port, or by the customer's USB device.
B1252:13	USB Port: Circuit Open	Set by the APIM when it detects an open in the USB circuit.

Possible Sources

Wiring, terminals or connectors
Media hub
Device conflict
APIM
SYNC® system concern

PINPOINT TEST X : THE MEDIA HUB IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

X1 CHECK THE APIM (SYNC MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the APIM self-test.

Is DTC U3003:16 set in the APIM ?

Yes

GO to Pinpoint Test AU

GO to X2

X2 RESET THE APIM (SYNC MODULE)

Remove any USB devices connected to the media hub.

Carry out an APIM power reset by disconnecting the battery for 5 minutes, then reconnecting it.

Wait at least 2 minutes for the APIM to re-initialize.

Test the system for normal operation.

Does the system operate correctly?

Yes

The system is operating correctly at this time. The concern was corrected by performing the power reset.

GO to X3

X3 CHECK THE USB (UNIVERSAL SERIAL BUS) PORT FUNCTIONALITY

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using the USB port.

Is the audio output OK for the USB port?

Yes

GO to X4

GO to X6

X4 CHECK THE SECURE DIGITAL (SD) CARD SLOT FUNCTIONALITY

Using a known good Secure Digital (SD) card, attempt to play an audio file using the Secure Digital (SD) card slot.

Is the audio output OK for the Secure Digital (SD) card slot?

Yes

GO to X5

GO to X7

X5 CHECK THE RCA JACK FUNCTIONALITY

Using the Multi-Media Interface Tester 105-00120 and RCA Adapter 105-00121, attempt to play audio content using the RCA jacks.

Is the audio output OK for the RCA jacks?

Yes

The media hub is working correctly at this time. INFORM the customer that the concern may be with the media or device being used.

GO to X10

X6 CHECK THE APIM (SYNC MODULE) BATTERY VOLTAGE PID (PARAMETER IDENTIFICATION) AND MEDIA HUB VOLTAGE SUPPLY

Ignition OFF.

Disconnect: Media Hub C3618.

Ignition ON.

Using a diagnostic scan tool, monitor the APIM (APIM_BATMOD) PID .

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3618-1		C3618-10

Is the voltage within 0.3 volts of the APIM PID voltage reading?

Yes

GO to X7

GO to X8

X7 ISOLATE THE MEDIA HUB

Install a new media hub.
REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using the USB port.

Is the audio output OK for the USB port?

Yes

The system is operating correctly at this time. The concern was caused by an inoperative media hub.

No	INSTALL a new USB cable. REFER to: SYNC Module [APIM] to Universal Serial Bus (USB) Port Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

X8 CHECK THE MEDIA HUB VOLTAGE SUPPLY CIRCUIT FOR A SHORT TO GROUND

Ignition OFF.

Disconnect: APIM C3342.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3618-1		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to X9

No	REPAIR the circuit. TEST the system for normal operation.

X9 CHECK THE MEDIA HUB VOLTAGE SUPPLY AND GROUND CIRCUITS FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3618-1		C3342-8
C3618-10		C3342-38

Are the resistance less than 3 ohms?

Yes

GO to X13

No	REPAIR the circuit in question. TEST the system for normal operation.

X10 CHECK THE MEDIA HUB CIRCUITS FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Media Hub C3618.

Disconnect: APIM C3342.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3618-2		Ground
C3618-3		Ground
C3618-4		Ground
C3618-5		Ground
C3618-6		Ground
C3618-9		Ground
C3618-11		Ground
C3618-12		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to X11

X11 CHECK THE MEDIA HUB CIRCUITS FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3618-2		Ground
C3618-3		Ground
C3618-4		Ground
C3618-5		Ground
C3618-6		Ground
C3618-9		Ground
C3618-11		Ground
C3618-12		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to X12

No	REPAIR the circuit in question.

X12 CHECK THE MEDIA HUB CIRCUITS FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3618-2		C3342-36
C3618-3		C3342-34
C3618-4		C3342-9
C3618-5		C3342-10
C3618-6		C3342-11
C3618-9		C3342-35
C3618-11		C3342-28
C3618-12		C3342-29

Are the resistance less than 3 ohms?

Yes

INSTALL a new media hub.
REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	REPAIR the circuit in question.

X13 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (install new connectors or terminals - clean module pins)
- damaged or bent pins - install new terminals pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Unable To Pair Bluetooth Device

Normal Operation and Fault Conditions

Possible Sources

Incompatible Bluetooth device
Customer Bluetooth device
APIM

PINPOINT TEST Y : UNABLE TO PAIR BLUETOOTH DEVICE

Y1 CHECK THE BLUETOOTH CONNECTION

NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases all the phone book and call histories, and deletes any devices paired with the SYNC® system.

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, connect to the SYNC® system using Bluetooth. Follow the tool instructions.

Using a diagnostic scan tool, view the APIM Parameter Identifications (PIDs).

Monitor the Bluetooth device paired PID (BT_PAIR) and the Bluetooth device connected PID (BT_CONN).

Do the Parameter Identifications (PIDs) both read "Yes"?

Yes

The SYNC® system is operating correctly at this time. CARRY OUT a SYNC® system Master Reset. REFER to the Owner's Literature.
REVIEW the pairing process with the customer. If the customer's device still does not pair, the fault is with the customer's device.

GO to Y2

Y2 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The RH Steering Wheel Switches Are Inoperative Or Do Not Operate Correctly

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1380:09	Steering Wheel Right Switch Pack: Component Failure	A continuous and on-demand DTC that sets in the SCCM when the SCCM detects any of the RH steering wheel switches buttons stuck closed.
B1380:11	Steering Wheel Right Switch Pack: Circuit Short to Ground	A continuous and on-demand DTC that sets in the SCCM when the SCCM detects a short to ground on the RH steering wheel switches input circuit.
B1380:17	Steering Wheel Right Switch Pack: Circuit Voltage Above Threshold	A continuous and on-demand DTC that sets in the SCCM when the SCCM detects an open or short to voltage on the RH steering wheel switches input circuit.

Possible Sources

Steering wheel switch
Wiring, terminals, or connectors
Clockspring
SCCM

Visual Inspection and Diagnostic Pre-checks

Inspect the RH steering wheel switches for sticking condition.

PINPOINT TEST Z : THE RH (RIGHT-HAND) STEERING WHEEL SWITCHES ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY

Z1 CHECK THE RH (RIGHT-HAND) STEERING WHEEL SWITCH PARAMETER IDENTIFICATIONS (PIDS)

Ignition ON.

Using a diagnostic scan tool, view the SCCM Parameter Identifications (PIDs).

Monitor the steering wheel switch Parameter Identifications (PIDs) while pressing each RH steering wheel switch.
- Up (R_CURS_UP)
- Left (R_CURS_LFT)
- Down (R_CURS_DWN)
- Right (R_CURS_RGT)
- Ok (R_CURS_OK)
- Seek-/Phone (SW_SEEKMINUS)
- Seek+/End (SW_SEEKPLUS)
- Voice (SW_VOICE)
- Mute (SW_MUTE)
- Volume + (SW_VOLUP)
- Volume - (SW_VOLDOWN)

Do the PID values agree with the switch positions?

Yes

GO to Z10

If one or more, but not all values are incorrect or always read one particular switch position, INSTALL a new steering wheel switch.
REFER to: Steering Wheel Multifunction Switch (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).

If all values are incorrect or always read one particular switch position, GO to Z2

Z2 CHECK FOR IPC (INSTRUMENT PANEL CLUSTER) DTC (DIAGNOSTIC TROUBLE CODE) U0212:00

Ignition ON.

Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) from the IPC .

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, perform the IPC self-test.

Is DTC U0212:00 set in the IPC ?

Yes

REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See Chart: .

GO to Z3

Z3 CHECK FOR VOLTAGE FROM THE SCCM (STEERING COLUMN CONTROL MODULE)

WARNING: Turn the ignition OFF and wait one minute to deplete the backup power supply. Failure to follow this instruction may result in serious personal injury or death in the event of an accidental deployment.

Ignition OFF.

Remove the driver airbag.
REFER to: Driver Airbag (501-20B Supplemental Restraint System, Removal and Installation).

Disconnect: RH Steering Wheel Switch C2491.

Disconnect: LH Steering Wheel Switch C2490.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2491-3		C2491-5
C2491-4		C2491-5
C2491-6		C2491-5
C2491-7		C2491-5

Is approximately 5 volts present?

Yes

INSTALL a new steering wheel switch.
REFER to: Steering Wheel Multifunction Switch (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).

GO to Z4

Z4 CHECK THE STEERING WHEEL HARNESS FOR A SHORT TO GROUND

Ignition OFF.

Disconnect: Clockspring C218B.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2491-3		Ground
C2491-4		Ground
C2491-5		Ground
C2491-6		Ground
C2491-7		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to Z5

No	INSTALL a new steering wheel. REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).

Z5 CHECK THE STEERING WHEEL HARNESS FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2491-3		C218B-14
C2491-4		C218B-7
C2491-5		C218B-16
C2491-6		C218B-15
C2491-7		C218B-6

Are the resistances less than 3 ohms?

Yes

GO to Z6

No	INSTALL a new steering wheel. REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).

Z6 CHECK THE STEERING WHEEL HARNESS FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2491-3		C2491-4
C2491-3		C2491-5
C2491-3		C2491-6
C2491-3		C2491-7
C2491-4		C2491-5
C2491-4		C2491-6
C2491-4		C2491-7
C2491-5		C2491-6
C2491-5		C2491-7
C2491-6		C2491-7

Are the resistances greater than 10,000 ohms?

Yes

GO to Z7

No	INSTALL a new steering wheel. REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).

Z7 CHECK THE CLOCKSPRING FOR A SHORT TO GROUND

Connect: Clockspring C218B.

Disconnect: Clockspring C218C.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2491-3		Ground
C2491-4		Ground
C2491-5		Ground
C2491-6		Ground
C2491-7		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to Z8

No	INSTALL a new clockspring. REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).

Z8 CHECK THE CLOCKSPRING FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2491-3		C218C-6
C2491-4		C218C-7
C2491-5		C218C-9
C2491-6		C218C-8
C2491-7		C218C-5

Are the resistances less than 3 ohms?

Yes

GO to Z9

No	INSTALL a new clockspring. REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).

Z9 CHECK THE CLOCKSPRING FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2491-3		C2491-4
C2491-3		C2491-5
C2491-3		C2491-6
C2491-3		C2491-7
C2491-4		C2491-5
C2491-4		C2491-6
C2491-4		C2491-7
C2491-5		C2491-6
C2491-5		C2491-7
C2491-6		C2491-7

Are the resistances greater than 10,000 ohms?

Yes

GO to Z10

No	INSTALL a new clockspring. REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).

Z10 CHECK FOR CORRECT SCCM (STEERING COLUMN CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the SCCM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the SCCM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Steering Column Control Module (SCCM) (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Audio System Does Not Operate Correctly From The FCIM

Normal Operation and Fault Conditions

Possible Sources

Communication network concern
FCIM

PINPOINT TEST AA : THE AUDIO SYSTEM DOES NOT OPERATE CORRECTLY FROM THE FCIM (FRONT CONTROLS INTERFACE MODULE)

AA1 CHECK THE FDIM (FRONT DISPLAY INTERFACE MODULE) OPERATION

Verify the FDIM screen operation.

Does the FDIM operate correctly?

Yes

GO to AA2

No	GO to Pinpoint Test AB

AA2 VERIFY THAT THE ACM (AUDIO FRONT CONTROL MODULE) , APIM (SYNC MODULE) , AND FCIM (FRONT CONTROLS INTERFACE MODULE) PASS THE NETWORK TEST

Using a diagnostic scan tool, perform the network test.

Did the ACM , APIM , and FCIM pass the network test?

Yes

GO to AA3

If the failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The Does Not Respond To The Diagnostic Scan Tool.
If the failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The Does Not Respond To The Diagnostic Scan Tool.
If the failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The Does Not Respond To The Diagnostic Scan Tool.

AA3 RESET THE AUDIO SYSTEM MODULES AND RECHECK THE FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Disconnect the battery for 5 minutes, then reconnect it.

Turn the infotainment system on.

Test the FCIM for normal operation.

Does the FCIM operate correctly?

Yes

The is operating correctly at this time. The concern was corrected by resetting the audio system modules.

GO to AA4

AA4 RETRIEVE THE ACM (AUDIO FRONT CONTROL MODULE) , APIM (SYNC MODULE) , AND FCIM (FRONT CONTROLS INTERFACE MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- APIM
- FCIM

Are any Diagnostic Trouble Codes (DTCs) present in the ACM , APIM , or FCIM ?

Yes

For Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Diagnosis and Testing).
See Chart: .
For Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Diagnosis and Testing).
See Chart: .
For Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Diagnosis and Testing).
See Chart: .

GO to AA5

AA5 CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the FCIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the FCIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The FDIM Touchscreen Is Inoperative Or Does Not Operate Correctly

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B108E:01	Display: General Electrical Failure	Sets in the APIM when an error is detected in the touch sensing ability of the FDIM .
U0162:00	Lost Communication With Navigation Display Module: No Sub Type Information	Set by the APIM when communication is missing from the FDIM for more than 1 second with the ignition in the RUN position.

Possible Sources

Communication network concern
FDIM
APIM

PINPOINT TEST AB : THE FDIM (FRONT DISPLAY INTERFACE MODULE) TOUCHSCREEN IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

AB1 OBSERVE THE FDIM (FRONT DISPLAY INTERFACE MODULE) SCREEN

Verify the FDIM Operation

Is the FDIM screen completely inoperative or blank?

Yes

GO to AB2

GO to AB4

AB2 VERIFY THAT THE APIM (SYNC MODULE) PASSES THE NETWORK TEST

Using a diagnostic scan tool, perform the network test.

Did the APIM pass the network test?

Yes

GO to AB3

No	REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing). See The APIM Does Not Respond To The Scan Tool.

AB3 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0162:00 SET IN THE APIM (SYNC MODULE)

Ignition ON.

Using a diagnostic scan tool, perform the APIM self-test.

Is DTC U0162:00 present?

Yes

GO to AB6

AB4 VERIFY THE TOUCHSCREEN RESPONDS TO TOUCH COMMANDS

While pressing each tab of the 4 corners on the FDIM , observe the touchscreen operation.

Does the FDIM respond correctly when each tab is pressed?

Yes

VERIFY the customer's concern and the steps to reproduce the inoperative state. If the inoperative state is not duplicated, the system is operating correctly at this time. INFORM the customer on the operation of the display.

GO to AB5

AB5 ENSURE THE TOUCHSCREEN IS CALIBRATED

Calibrate the touchscreen.
REFER to: Touchscreen Calibration (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, General Procedures).

Verify the touchscreen operation.

Does the FDIM touchscreen respond correctly?

Yes

The system is operating correctly at this time. The concern was a result of the touchscreen not being calibrated.

GO to AB6

AB6 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) B108E:01 SET IN THE APIM (SYNC MODULE)

Ignition ON.

Using a diagnostic scan tool, perform the APIM self-test.

Is DTC B108E:01 present?

Yes

GO to AB7

AB7 RESET THE APIM (SYNC MODULE) AND RECHECK THE SYSTEM OPERATION

NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases all the phone book and call histories, and deletes any devices paired with the SYNC® system.

Carry out an APIM power reset by disconnecting the battery for 5 minutes, then reconnecting it.

Wait at least 2 minutes for the APIM to re-initialize.

Turn the infotainment system on.

While pressing each tab of the 4 corners on the FDIM , observe the touchscreen operation.

Does the touchscreen operate correctly?

Yes

The is operating correctly at this time. PERFORM a SYNC® system Master Reset. REFER to the Owner's Literature.

GO to AB8

AB8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (install new connectors or terminals - clean module pins)
- damaged or bent pins - install new terminals pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Navigation Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1215:00	External Memory Card: No Sub Type Information	Set by the APIM when it detects a device conflict through the media hub, a fault in the USB cable or media hub, or there is no navigation Secure Digital (SD) card present.

Removal of the navigation Secure Digital (SD) card results in loss of navigation while the card is removed. This is normal operation.

Possible Sources

Navigation map SD card not present, damaged, or not fully seated
APIM
GPSM

Visual Inspection and Diagnostic Pre-check

Inspect to make sure that the navigation Secure Digital (SD) card is present in the Secure Digital (SD) card slot.

PINPOINT TEST AC : NAVIGATION IS INOPERATIVE

AC1 CHECK THE NAVIGATION SYSTEM OPERATION

Verify the navigation system operation.

Does the FDIM display "Secure Digital (SD) CARD FAULT?"

Yes

GO to AC2

GO to AC3

AC2 VERIFY THE SECURE DIGITAL (SD) CARD WITH NAVIGATION MAP IS PRESENT

Check for the presence of a Secure Digital (SD) card with map data in the Secure Digital (SD) slot of the media hub.

Is the navigation map Secure Digital (SD) card present and fully seated?

Yes

GO to AC3

No	INSTALL the navigation map Secure Digital (SD) card. TEST the system for normal operation.

AC3 CHECK FOR SCAN TOOL COMMUNICATION WITH THE GPSM (GLOBAL POSITIONING SYSTEM MODULE)

Ignition ON.

Using a diagnostic scan tool, perform the network test.

Does the scan tool communicate with the GPSM ?

Yes

GO to AC4

No	REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing). See The GPSM Does Not Respond To The Scan Tool.

AC4 RETRIEVE THE DTC (DIAGNOSTIC TROUBLE CODE) FROM THE APIM (SYNC MODULE) AND GPSM (GLOBAL POSITIONING SYSTEM MODULE) SELF-TESTS

Using a diagnostic scan tool, preform the APIM and GPSM self-tests.

Are any Diagnostic Trouble Codes (DTCs) present?

Yes

If B1215:00 is present, GO to Pinpoint Test X
For Diagnostic Trouble Codes (DTCs), REFER to the Charts in this section.
For Diagnostic Trouble Codes (DTCs), REFER to the Chart in this section.

GO to AC5

AC5 CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the GPSM connector.

Repair:
- corrosion (install new connectors or terminals - clean module pins)
- damaged or bent pins - install new terminals pins
- pushed-out pins - install new pins as necessary

Reconnect the GPSM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Global Positioning System Module (GPSM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

MyFord® Mobile Is Inoperative Or Does Not Operate Correctly

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B116C:04	External SIM Cable/SIM Card: System Internal Failure	Set by the TCU when the SIM card cannot be read.

Possible Sources

Poor TCU reception
Customer's device
Website
SIM card
Subscription expired
Wiring, terminals, or connectors
TCU

PINPOINT TEST AD : MYFORD® MOBILE IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

AD1 CHECK FOR CORRECT IN-VEHICLE OPERATION

Verify that the inoperative MyFord® Mobile function operates correctly in the vehicle, independent of the MyFord® Mobile website and mobile phone application (e.g. door lock/unlock function from the door lock control switch, remote start function from the key, etc.).

Is the function in question inoperative when tested in the vehicle?

Yes

REFER to the appropriate workshop manual section to diagnose the inoperative function.

GO to AD2

AD2 RECHECK THE TCU (TELEMATIC CONTROL UNIT MODULE) FOR DTC (DIAGNOSTIC TROUBLE CODE) B116C:04

Ignition ON

Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) from the TCU .

Ignition OFF.

Ignition ON.

Wait at least 5 seconds

Using a diagnostic scan tool, perform the TCU self-test.

Is DTC B116C:04 still present in the TCU ?

Yes

GO to AD7

GO to AD3

AD3 CHECK MYFORD® MOBILE WEBSITE AND MOBILE PHONE APPLICATION FOR FUNCTIONALITY

Ensure that the vehicle has an active and valid subscription and is within cell phone tower range. Access the MyFord® Mobile website and mobile phone application.

Ensure that the following conditions are present:
- The vehicle has an active and valid subscription
- The vehicle is within cell phone tower range
- An administrator account is being used

Access the MyFord® Mobile website and mobile phone application and test various functions for proper operation.

Do remote functions operate from both the MyFord® Mobile website and mobile phone application?

Yes

The system is operating correctly at this time. The concern may have been caused by poor vehicle reception or low battery voltage.

If remote functions are only inoperative from the website, the concern is with the website or browser settings.
If remote functions are only inoperative from the mobile phone application, the fault is with the customer's mobile device.
If remote functions are inoperative from both the website and the mobile phone application, GO to AD4

AD4 CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)

Ignition ON.

Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve the Diagnostic Trouble Codes (DTCs) from all modules.

Are any lost communication Diagnostic Trouble Codes (DTCs) set in any audio system module?

Yes

REFER to the chart in this section.

GO to AD5

AD5 CHECK THE VOLTAGE SUPPLY

Ignition OFF.

Measure and record the voltage at the battery.

Disconnect: TCU C4803.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4803-1		Ground

Is the voltage within 0.2 volts of the recorded battery voltage?

Yes

GO to AD6

No	REPAIR the circuit for high resistance.

AD6 CHECK THE GROUND CIRCUIT FOR CONTINUITY

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4803-1		C4803-13

Is the voltage greater than 11 volts?

Yes

GO to AD7

No	REPAIR the circuit for high resistance.

AD7 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION

Ignition OFF.

Inspect the TCU connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the TCU connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Telematic Control Unit Module (TCU) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

B116A:01, B117A:01 Or B13F5:01

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B116A:01	Handset Microphone: General Electrical Failure	Set by the DACMC when it detects a short to voltage, short to ground or an open on the right front noise cancellation microphone circuits.
B117A:01	Backup Microphone: General Electrical Failure	Set by the DACMC when it detects a short to voltage, short to ground or an open on the left front noise cancellation microphone circuits.
B13F5:01	Microphone 3: General Electrical Failure	Set by the DACMC when it detects a short to voltage, short to ground or an open on the rear noise cancellation microphone circuits.

Possible Sources

Wiring, terminals or connectors
Microphone
DACMC

PINPOINT TEST AE : B116A:01, B117A:01 OR B13F5:01

AE1 CHECK THE NOISE CANCELLATION MICROPHONE CIRCUITS TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: DACMC C2475A.

Disconnect: Inoperative Noise Cancellation Microphone Right C9228, Left C9227, Rear C9225.

Ignition ON.

Right Noise Cancellation Microphone ( B116A:01)

Positive Lead	Measurement / Action	Negative Lead
C9228-1		Ground
C9228-2		Ground

Left Noise Cancellation Microphone ( B117A:01)

Positive Lead	Measurement / Action	Negative Lead
C9227-1		Ground
C9227-2		Ground

Rear Noise Cancellation Microphone ( B13F5:01)

Positive Lead	Measurement / Action	Negative Lead
C9225-1		Ground
C9225-2		Ground

Is any voltage present?

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to AE2

AE2 CHECK THE NOISE CANCELLATION MICROPHONE CIRCUITS TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO GROUND

Ignition OFF.

Right Noise Cancellation Microphone ( B116A:01)

Positive Lead	Measurement / Action	Negative Lead
C9228-1		Ground
C9228-2		Ground

Left Noise Cancellation Microphone ( B117A:01)

Positive Lead	Measurement / Action	Negative Lead
C9227-1		Ground
C9227-2		Ground

Rear Noise Cancellation Microphone ( B13F5:01)

Positive Lead	Measurement / Action	Negative Lead
C9225-1		Ground
C9225-2		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to AE3

No	REPAIR the circuit in question.

AE3 CHECK THE NOISE CANCELLATION MICROPHONE CIRCUITS TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR AN OPEN

Right Noise Cancellation Microphone ( B116A:01)

Positive Lead	Measurement / Action	Negative Lead
C9228-1		C2475A-5
C9228-2		C2475A-15

Left Noise Cancellation Microphone ( B117A:01)

Positive Lead	Measurement / Action	Negative Lead
C9227-1		C2475A-6
C9227-2		C2475A-16

Rear Noise Cancellation Microphone ( B13F5:01)

Positive Lead	Measurement / Action	Negative Lead
C9225-1		C2475A-8
C9225-2		C2475A-16

Are the resistances less than 3 ohms?

Yes

GO to AE4

No	REPAIR the circuit in question.

AE4 CHECK THE CIRCUITS TO THE NOISE CANCELLATION MICROPHONE FOR A SHORT TOGETHER

Right Noise Cancellation Microphone ( B116A:01)

Positive Lead	Measurement / Action	Negative Lead
C9228-1		C9228-2

Left Noise Cancellation Microphone ( B117A:01)

Positive Lead	Measurement / Action	Negative Lead
C9227-1		C9227-2

Rear Noise Cancellation Microphone ( B13F5:01)

Positive Lead	Measurement / Action	Negative Lead
C9225-1		C9225-2

Is the resistance greater than 10,000 ohms?

Yes

GO to AE5

No	REPAIR the circuits.

AE5 ISOLATE THE NOISE CANCELLATION MICROPHONE

Install a new noise cancellation microphone for the one in question.
REFER to: Voice Microphone (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

Using a diagnostic scan tool, clear the DACMC Diagnostic Trouble Codes (DTCs).

Perform the DACMC self-test.

Is DTC B116A:01 or B13F5:01 present?

Yes

GO to AE6

No	The concern was caused by an inoperative noise cancellation microphone. The system is operating correctly at this time.

AE6 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Disconnect and inspect the DACMC connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the DACMC connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

B12CA:11, B12CA:15, B12CB:11, OR B12CB:15

Refer to Wiring Diagrams Cell 131 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B12CA:11	Start/Stop "Eco-Start" Status Indicator: Circuit Short To Ground	Set by the FCIM when a short to ground is detected on the auto start-stop deactivation switch circuits.
B12CA:15	Start/Stop "Eco-Start" Status Indicator: Circuit Short To Battery or Open	Set by the FCIM when a short to battery or open is detected on the auto start-stop deactivation switch circuits.
B12CB:11	Start/Stop "Eco-Start" Enable Button: Circuit Short To Ground	Set by the FCIM when a short to ground is detected on the auto start-stop deactivation switch circuits.
B12CB:15	Start/Stop "Eco-Start" Enable Button: Circuit Short To Battery or Open	Set by the FCIM when a short to battery or open is detected on the auto start-stop deactivation switch circuits.

Possible Sources

Wiring, terminals, or connectors
Auto start-stop deactivation switch
FCIM

PINPOINT TEST AF : B12CA:11, B12CA:15, B12CB:11, OR B12CB:15

AF1 VERIFY THE AUTO START-STOP DEACTIVATION SWITCH STATUS INDICATOR ILLUMINATION FUNCTION

Ignition ON.

Depress the auto start-stop deactivation switch and verify that the indicator in the switch illuminates.

Does the indicator in the switch illuminate when pressed, and turn off when pressed again?

Yes

REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See The Auto Stop-Start Indicator Is Never Or Always On

GO to AF2

AF2 CHECK THE AUTO START-STOP DEACTIVATION SWITCH CIRCUITS FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: FCIM C2402B.

Disconnect: Auto Start-Stop Deactivation Switch C2489.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2489-4		Ground
C2489-7		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to AF3

AF3 CHECK THE AUTO START-STOP DEACTIVATION SWITCH CIRCUITS FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2489-4		Ground
C2489-7		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to AF4

No	REPAIR the circuit in question.

AF4 CHECK THE AUTO START-STOP DEACTIVATION SWITCH CIRCUITS FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2489-4		C2402B-24
C2489-7		C2402B-23

Are the resistances less than 3 ohms?

Yes

GO to AF5

No	REPAIR the circuit in question.

AF5 CHECK THE AUTO START-STOP DEACTIVATION SWITCH CIRCUITS FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2489-4		C2489-7

Is the resistance greater than 10,000 ohms?

Yes

INSTALL a new auto start-stop deactivation switch.
REFER to: Auto-Start-Stop Deactivation Switch (303-06C Starting System - 1.6L EcoBoost (132kW/180PS) - Sigma, Removal and Installation).

No	REPAIR the circuit in question.

B13FB:11

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

If the audio DSP module detects an open, short to ground, or less than 3.5 volts on the enable circuit, the speaker output will be muted for all of the speakers.

A short to ground or short to voltage in the circuitry to one of the speakers may cause multiple speakers to be muted due to the built-in overload protection feature of the audio DSP module. In this case, a speaker fault DTC sets.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B13FB:11	Audio Enable Line: Circuit Short To Ground	Sets when a short to ground is detected on the enable circuit.

Possible Sources

Wiring, terminals or connectors
Speakers
ACM
Audio DSP Module

PINPOINT TEST AG : B13FB:11

AG1 CHECK THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE ENABLE CIRCUIT VOLTAGE

Ignition OFF.

Disconnect: Audio DSP Module C4326C.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4326C-3		Ground

Is the voltage between 3.5 and 8.5 volts?

Yes

GO to AG5

GO to AG2

AG2 CHECK THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE ENABLE CIRCUIT FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A.

Disconnect: ACM C240B.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C240A-7		Ground

Is any voltage present?

Yes

REPAIR the circuit.

GO to AG3

AG3 CHECK THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE ENABLE CIRCUIT FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C240A-7		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to AG4

No	REPAIR the circuit.

AG4 CHECK THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE ENABLE CIRCUIT FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C240A-7		C4326C-3
C240B-18		C4326C-3

Are the resistances less than 3 ohms?

Yes

GO to AG6

No	REPAIR the circuit.

AG5 CHECK FOR CORRECT AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE OPERATION

Disconnect and inspect all the audio DSP module connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the audio DSP module connectorS. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio module.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AG6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Disconnect and inspect the ACM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0100:00

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0100:00	Lost Communication With Body Control Module: No Sub Type Information	Set by the , DACMC , GPSM , , and TCU when network messages are missing from the PCM for more than 5 seconds with the ignition in RUN.

Possible Sources

Wiring, terminals or connectors
Network communication concern
DACMC
GPSM
TCU
PCM

PINPOINT TEST AH : U0100:00

AH1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AH2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AH2 CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)

Ignition ON.

Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve the Diagnostic Trouble Codes (DTCs) from all modules.

Is DTC U0100:00 set in any audio system module?

Yes

GO to AH3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AH3 CHECK THE PCM (POWERTRAIN CONTROL MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the BCM self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the BCM ?

Yes

Refer to the appropriate section in Group 303 for the procedure.

GO to AH4

AH4 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- DACMC
- GPSM
- TCU

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the DACMC , GPSM , or TCU ?

Yes

For U3003:16, GO to Pinpoint Test AU
For U3003:17, GO to Pinpoint Test AV

GO to AH5

AH5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0100:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0100:00 set in more than one module?

Yes

GO to AH6

No	If there is an observable symptom, REFER to the General Audio System Symptom Chart in this section. If there is no observable symptom, the system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AH6 CHECK FOR CORRECT PCM (POWERTRAIN CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the PCM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the PCM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0140:00

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0140:00	Lost Communication With Body Control Module: No Sub Type Information	Set by the APIM , DACMC , GPSM , FCIM , and TCU when network messages are missing from the BCM for more than 5 seconds with the ignition in RUN.

Possible Sources

Wiring, terminals or connectors
Network communication concern
DACMC
FCIM
APIM
GPSM
TCU
BCM

PINPOINT TEST AI : U0140:00

AI1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AI2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AI2 CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)

Ignition ON.

Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve the Diagnostic Trouble Codes (DTCs) from all modules.

Is DTC U0140:00 set in any audio system module?

Yes

GO to AI3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AI3 CHECK THE BCM (BODY CONTROL MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the BCM self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the BCM ?

Yes

For U3003:16,
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
See U3003:16.
For U3003:17,
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
See U3003:17.

GO to AI4

AI4 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- APIM
- DACMC
- FCIM
- GPSM
- TCU

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the APIM , DACMC , FCIM , GPSM , or TCU ?

Yes

For U3003:16, GO to Pinpoint Test AU
For U3003:17, GO to Pinpoint Test AV

GO to AI5

AI5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0140:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0140:00 set in more than one module?

Yes

GO to AI6

No	If there is an observable symptom, REFER to the General Audio System Symptom Chart in this section. If there is no observable symptom, the system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AI6 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the BCM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the BCM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0151:00

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0151:00	Lost Communication With Restraints Control Module: No Sub Type Information	Set by the APIM when the airbag deployment notification message from the RCM is missing for more than 5 seconds with the ignition in the RUN position.

Possible Sources

Wiring, terminals or connectors
Network communication concern
APIM
RCM

PINPOINT TEST AJ : U0151:00

AJ1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AJ2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AJ2 CHECK THE COMMUNICATION NETWORK

Ignition ON.

Using a diagnostic scan tool, perform a network test.

Does the RCM pass the network test?

Yes

GO to AJ3

No	REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing). See The RCM Does Not Respond To The Scan Tool.

AJ3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- APIM
- RCM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the APIM or RCM ?

Yes

For U3003:16, GO to Pinpoint Test AU
For U3003:17, GO to Pinpoint Test AV
For U3003:16 or U3003:17,
REFER to: Airbag Supplemental Restraint System (SRS) (501-20B Supplemental Restraint System, Diagnosis and Testing).
-See U3003:16 and U3003:17.

GO to AJ4

AJ4 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0151:00 SET IN OTHER MODULES

Ignition ON.

Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve all the Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Is DTC U0151:00 set only in the APIM ?

Yes

GO to AJ6

GO to AJ5

AJ5 CHECK FOR CORRECT RCM (RESTRAINTS CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the RCM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the RCM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Restraints Control Module (RCM) (501-20B Supplemental Restraint System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AJ6 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0155:00

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0155:00	Lost Communication With IPC Control Module: No Sub Type Information	Set by the ACM , APIM , audio DSP module, DACMC , GPSM , and TCU when network messages are missing from the IPC for more than 5 seconds with the ignition in RUN.

Possible Sources

Wiring, terminals or connectors
Network communication concern
ACM
DACMC
Audio DSP module
APIM
GPSM
TCU
IPC

PINPOINT TEST AK : U0155:00

AK1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AK2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AK2 CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)

Ignition ON.

Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve the DTC from all modules.

Is DTC U0155:00 set in any audio system module?

Yes

GO to AK3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AK3 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the IPC self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the IPC ?

Yes

For U3003:16,
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See U3003:16.
For U3003:17,
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See U3003:17.

GO to AK4

AK4 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- APIM
- Audio DSP module
- DACMC
- GPSM
- TCU

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , audio DSP module, DACMC , GPSM , or TCU ?

Yes

For U3003:16, GO to Pinpoint Test AU
For U3003:17, GO to Pinpoint Test AV

GO to AK5

AK5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0155:00 set in more than one module?

Yes

GO to AK6

No	If there is an observable symptom, REFER to General Audio System Symptom Chart in this section. If there is no observable symptom, the system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AK6 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION

Ignition OFF.

Disconnect and inspect the IPC connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the IPC connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U016A:00

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U016A:00	Lost Communication With Global Positioning System Module: No Sub Type Information	Set by the APIM when it is missing network messages from the GPSM for more than 5 seconds with the ignition in the RUN position.

Possible Sources

Wiring, terminals or connectors
Network communication concern
APIM
GPSM

PINPOINT TEST AL : U016A:00

AL1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AL2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AL2 CHECK THE COMMUNICATION NETWORK

Connect the diagnostic tool.

Using a scan tool, perform a network test.

Carry out the network test.

Does the GPSM pass the network test?

Yes

GO to AL3

AL3 CHECK FOR ANY RECENT PMI (PROGRAMMABLE MODULE INSTALLATION) CHANGES

Check he vehicle service history for recent service actions related to the GPSM or the APIM .

Has there been any recent service actions with either module?

Yes

CARRY out a manual on the applicable module using As- Built data. REFER to the diagnostic scan tool instructions.

GO to AL4

AL4 RETRIEVE THE RECORDED DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE GPSM (GLOBAL POSITIONING SYSTEM MODULE) SELF-TEST

Using a diagnostic scan tool, perform the GPSM self-test.

Is DTC U3003:16 or (id=88)DTC U3003:17 recorded?

Yes

REFER to the chart in this section.

GO to AL5

AL5 RETRIEVE THE RECORDED DTCS FROM THE APIM (SYNC MODULE) SELF-TEST

Using a scan tool, perform the APIM elf-test.

Is DTC U3003:16 or DTC U3003:17?

Yes

For U3003:16, GO to Pinpoint Test AU
For U3003:17, GO to Pinpoint Test AV

GO to AL6

AL6 RECHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

Clear the Diagnostic Trouble Codes (DTCs).

WAIT at least 10 seconds.

Repeat the APIM self-test.

Is DTC U016A:00 still present?

Yes

GO to AL7

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AL7 CHECK FOR DTC U016A:00 SET IN OTHER MODULES

Clear the Diagnostic Trouble Codes (DTCs).

Ignition OFF.

Ignition ON.

WAIT at least 10 seconds.

Using the scan tool, perform self-test.

Retrieve the continuous memory DTCs from all modules.

Is DTC U016A:00 set in any other modulet?

Yes

GO to AL8

GO to AL9

AL8 CHECK FOR CORRECT GPSM OPERATION

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AL9 CHECK FOR CORRECT APIM OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0184:00

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0184:00	Lost Communication With Radio: No Sub Type Information	Set by the APIM when network messages are missing from the ACM for more than 5 seconds with the ignition in RUN.

Possible Sources

Wiring, terminals or connectors
Network communication concern
ACM
DACMC
Audio DSP module
APIM

PINPOINT TEST AM : U0184:00

AM1 VERIFY THE CUSTOMER'S CONCERN

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AM2

No	The system is operating normally at this time. This DTC may have been set due to high network traffic or an intermittent fault condition.

AM2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0184:00

Ignition ON.

Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, perform the self-test for the APIM .

Is DTC U0184:00 set in the APIM ?

Yes

GO to AM3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AM3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- APIM
- DACMC
- Audio DSP module

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the DACMC , audio DSP module, or APIM ?

Yes

For U3003:16, GO to Pinpoint Test AU
For U3003:17, GO to Pinpoint Test AV

GO to AM4

AM4 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0237:00

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0237:00	Lost Communication With Digital Audio Control Module "C": No Sub Type Information	Set by the ACM , or audio DSP module when it is missing network messages from the DACMC for more than 5 seconds with the ignition in the RUN position.

Possible Sources

Wiring, terminals or connectors
Network communication concern
ACM
Audio DSP module
DACMC

PINPOINT TEST AN : U0237:00

AN1 VERIFY THE CUSTOMER'S CONCERN

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AN2

No	The system is operating normally at this time. This DTC may have been set due to high network traffic or an intermittent fault condition.

AN2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0237:00

Ignition ON.

Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, perform the self-test for the APIM .

Is DTC U0237:00 set in the ACM ?

Yes

GO to AN3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AN3 CHECK THE COMMUNICATION NETWORK

Ignition ON.

Using a diagnostic scan tool, perform the network test.

Does the DACMC pass the network test?

Yes

GO to AN4

No	REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing). The DACMC Does Not Respond To The Scan Tool.

AN4 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- Audio DSP module
- DACMC

Is DTC U3003:16 or U3003:17 recorded in any module?

Yes

REFER to Charts in this section.

INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If U0237:00 is still present, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

U0238:00

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0238:00	Lost Communication With Digital Audio Control Module "D": No Sub Type Information	Set by the ACM and APIM when network messages are missing from the audio DSP module for more than 5 seconds with the ignition in RUN.

Possible Source

Audio DSP module

PINPOINT TEST AO : U0238:00

AO1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AO2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AO2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0238:00

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0238:00 set in the ACM or APIM ?

Yes

GO to AO3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AO3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- APIM
- Audio DSP module

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , or audio DSP module?

Yes

For U3003:16, GO to Pinpoint Test AU
For U3003:17, GO to Pinpoint Test AV

GO to AO4

AO4 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0238:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0238:00 set in both the ACM and APIM ?

Yes

GO to AO5

If there is an observable symptom,
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Diagnosis and Testing).
See Symptom Chart: General Audio System.
If there is no observable symptom, the system is operating correctly at this time. The may have been set due to high network traffic or an intermittent fault condition.

AO5 CHECK FOR CORRECT AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE OPERATION

Ignition OFF.

Disconnect and inspect all the audio DSP module connectors.

Repair:
- Corrosion (clean module pins or install new connectors or terminals)
- Damaged or bent pins (install new terminals or pins)
- Pushed-out pins (install new pins as necessary)

Reconnect the audio DSP module connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, discontinue this test and follow instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio module.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0253:00

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0253:00	Lost Communication With Accessory Protocol Interface Module: No Sub Type Information	Set by the ACM , audio DSP module, FCIM , and TCU (if equipped) when network messages are missing from the APIM for more than 5 seconds with the ignition in RUN.

Possible Source

APIM

PINPOINT TEST AP : U0253:00

AP1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AP2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AP2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0253:00

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0253:00 set in the ACM , audio DSP module, FCIM , or TCU ?

Yes

GO to AP3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AP3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- Audio DSP module
- APIM
- FCIM
- TCU

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , audio DSP module, APIM , FCIM , or TCU ?

Yes

• For U3003:16, GO to Pinpoint Test AU
• For U3003:17, GO to Pinpoint Test AV

GO to AP4

AP4 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0253:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0253:00 set in more than one module?

Yes

GO to AP5

• If there is an observable symptom,
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Diagnosis and Testing).
See Symptom Chart: General Audio System.
• If there is no observable symptom, the system is operating correctly at this time. The may have been set due to high network traffic or an intermittent fault condition.

AP5 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0256:00

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0256:00	Lost Communication With Front Controls Interface Module "A": No Sub Type Information	Set by the ACM , audio DSP module and the APIM when network messages are missing from the FCIM for more than 5 seconds with the ignition in the RUN position.

Possible Sources

Wiring, terminals or connectors
Network communication concern
ACM
APIM
Audio DSP module
FCIM

PINPOINT TEST AQ : U0256:00

AQ1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AQ2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AQ2 CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)

Ignition ON.

Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve the Diagnostic Trouble Codes (DTCs) from all modules.

Is DTC U0256:00 set in the ACM , audio DSP module or APIM ?

Yes

GO to AQ3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AQ3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- APIM
- Audio DSP module

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , or audio DSP module?

Yes

For U3003:16, GO to Pinpoint Test AU
For U3003:17, GO to Pinpoint Test AV

GO to AQ4

AQ4 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0256:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0256:00 set in both the ACM and the APIM ?

Yes

GO to AQ5

No	If there is an observable symptom, REFER to the General Audio System Symptom Chart in this section. If there is no observable symptom, the system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AQ5 CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect the FCIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the FCIM connector and make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. Address the root cause of any connector or pin issues.

U0257:00

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0257:00	Lost Communication With Front Control/Display Interface Module: No Sub Type Information	NOTE: The FDIM is a non-networked module attached to the APIM . The APIM acts as the gateway module for messages sent over the Infotainment Controller Area Network (I-CAN) between the FDIM , ACM , and FCIM . Set by the ACM and audio DSP module when network messages are missing from the APIM for more than 5 seconds with the ignition in the RUN position. This DTC may be set in conjunction with DTC U0253:00.

Possible Source

FDIM
APIM

PINPOINT TEST AR : U0257:00

AR1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AR2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AR2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0257:00

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0257:00 set in the ACM or audio DSP module?

Yes

GO to AR3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AR3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- APIM
- Audio DSP module

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , or audio DSP module?

Yes

• For U3003:16, GO to Pinpoint Test AU
• For U3003:17, GO to Pinpoint Test AV

GO to AR4

AR4 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0257:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0257:00 set in both the ACM and audio DSP module?

Yes

INSTALL a new .
REFER to: Front Display Interface Module (FDIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
CLEAR the DTCs. Using a diagnostic scan tool, RETRIEVE all Continuous Memory Diagnostic Trouble Codes (CMDTCs). If DTC U0257:00 is still present, GO to AR5

AR5 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, discontinue this test and follow instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U1000:00

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U1000:00	Solid State Driver Protection Activated - Driver Disabled: No Sub Type Information	Sets when the FCIM has disabled a circuit due to a repetitive circuit overload and a progressive threshold is met.

Possible Source

FCIM

PINPOINT TEST AS : U1000:00

AS1 REVIEW THE DIAGNOSTIC TROUBLE CODES (DTCS)

Review the DTCs from the FCIM self-test.

Are any other DTCs present besides U1000:00 or U3000:49?

Yes

DIAGNOSE the fault causing the other DTCs. REFER to the Chart. After the repair, GO to AS2

GO to AS2

AS2 REPEAT THE FCIM (FRONT CONTROLS INTERFACE MODULE) SELF-TEST

Ignition ON.

Using a diagnostic scan tool, clear the DTCs. Repeat the FCIM self-test and clear the DTCs.

Is DTC U3000:49 present?

Yes

INSTALL a new ,
REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The circuit short has been repaired.

U3000:96

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U3000:96	Control Module: Component Internal Failure	Set by the DACMC when DC offset is detected on any of the four speaker channels.

Possible Sources

Wiring, terminals, or connectors
Speaker(s)
DACMC

PINPOINT TEST AT : U3000:96

AT1 VERIFY THE CUSTOMER'S CONCERN

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AT2

No	The system is operating normally at this time.

AT2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3000:96

Ignition ON.

Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, perform the retrieve the DACMC self-test.

Is DTC U3000:96 set in the DACMC ?

Yes

GO to AT3

No	The system is operating correctly at this time.

AT3 CHECK FOR SPEAKER DIAGNOSTIC TROUBLE CODES (DTCS)

Review the recorded results from the self-test.

Are any speaker Diagnostic Trouble Codes (DTCs) recorded in the DACMC ?

Yes

REFER to the Chart in this section.

GO to AT4

AT4 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (install new connector or terminals – clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U3003:16

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	Set by the ACM , APIM , audio DSP module, DACMC , FCIM , GPSM , and TCU when the supply voltage falls below 10 volts for at least 10 seconds during normal operation or for more than 250 milliseconds during the self-test.

Possible Sources

Wiring, terminals or connectors
Charging system concern
Module concern

PINPOINT TEST AU : U3003:16

AU1 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3003:16

Ignition ON.

Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question.

WAIT at least 15 seconds.

Using a diagnostic scan tool, repeat the self-test.

Is DTC U3003:16 still present?

Yes

GO to AU2

No	The system is operating correctly at this time. The DTC may have been set due to a previous low battery voltage condition.

AU2 CHECK FOR VOLTAGE RELATED DTC (DIAGNOSTIC TROUBLE CODE) IN THE DIRECT CURRENT/DIRECT (DCDC) CURRENT CONVERTER CONTROL MODULE

Using a diagnostic scan tool, perform a Direct Current/Direct Current (DCDC) Converter Control Module self-test.

Are any voltage-related Diagnostic Trouble Codes (DTCs) set in the Direct Current/Direct Current (DCDC) Converter Control Module?

Yes

REFER to: Direct Current/Direct Current (DC/DC) Converter Control Module (414-05 Voltage Converter/Inverter, Diagnosis and Testing).

GO to AU3

AU3 CHECK THE BATTERY CONDITION AND STATE OF CHARGE

Check the battery condition and verify that the battery is fully charged.
REFER to: Battery (414-01 Battery, Mounting and Cables, Diagnosis and Testing).
See Battery Condition Test.

Is the battery OK and fully charged?

Yes

GO to AU4

No	REFER to: Direct Current/Direct Current (DC/DC) Converter Control Module (414-05 Voltage Converter/Inverter, Diagnosis and Testing). See Symptom Chart to diagnose an under voltage condition.

AU4 CHECK THE MODULE VOLTAGE SUPPLY

Ignition OFF.

Measure and record the voltage at the battery.

Disconnect the audio system module setting DTC U3003:16.

Ignition ON.

Measure the voltage between the module setting DTC U3003:16 and ground.

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C240A-1		Ground

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-1		Ground

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2475B-8		Ground

For the audio module, measure:

Positive Lead	Measurement / Action	Negative Lead
C4326B-5		Ground
C4326B-6		Ground

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2402A-26		Ground

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2398-1		Ground

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C4803-1		Ground

Is the voltage within 0.2 volts of the recorded battery voltage?

Yes

GO to AU5

No	REPAIR the circuit for high resistance.

AU5 CHECK THE SUSPECT MODULE GROUND CIRCUIT FOR CONTINUITY

Measure the voltage at the suspect module.

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C240A-1		C240A-13

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-1		C3342-37

For the audio module, measure:

Positive Lead	Measurement / Action	Negative Lead
C4326B-5		C4326B-13
C4326B-5		C4326B-14

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2475B-8		C2475B-1

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2402A-26		C2402A-1

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2398-1		C2398-6

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C4803-1		C4803-13

Is the suspect module voltage greater than 11 volts?

Yes

For the , GO to AU6
For the , GO to AU7
For the audio module, GO to AU9
For the , GO to AU8
For the , GO to AU10
For the , GO to AU11
For the , GO to AU12

No	REPAIR the circuit for high resistance.

AU6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AU7 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AU8 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the DACMC connectors. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AU9 CHECK FOR CORRECT AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE OPERATION

Ignition OFF.

Disconnect and inspect the audio DSP module connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the audio DSP module connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio module.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AU10 CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the FCIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the FCIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AU11 CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the GPSM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the GPSM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Global Positioning System Module (GPSM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AU12 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the TCU connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the TCU connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Telematic Control Unit Module (TCU) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U3003:17

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	Set by the ACM , APIM , FCIM , GPSM , and TCU when the supply voltage is more than 15.8 volts for more than 250 milliseconds during normal operation or the self-test.

Possible Sources

Wiring, terminals or connectors
Charging system concern
Module concern

PINPOINT TEST AV : U3003:17

AV1 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3003:17

Ignition ON.

Using a diagnostic scan tool, clear the DTC for the module in question.

WAIT at least 10 seconds.

Using a diagnostic scan tool, perform the self-test for the module in question.

Is DTC U3003:17 present?

Yes

GO to AV2

No	The system is operating correctly at this time. The DTC may have been set previously during battery charging or while jump starting the vehicle.

AV2 CHECK FOR HIGH VOLTAGE DTC (DIAGNOSTIC TROUBLE CODE) SET IN OTHER MODULES

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Are high voltage Diagnostic Trouble Codes (DTCs) set in more than one module?

Yes

REFER to: Direct Current/Direct Current (DC/DC) Converter Control Module (414-05 Voltage Converter/Inverter, Diagnosis and Testing).

No	For the ACM , GO to AV3 For the APIM , GO to AV4 For the FCIM , GO to AV5 For the GPSM , GO to AV6 For the TCU , GO to AV7

AV3 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AV4 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AV5 CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the FCIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the FCIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AV6 CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the GPSM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the GPSM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Global Positioning System Module (GPSM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AV7 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the TCU connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the TCU connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Telematic Control Unit Module (TCU) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.