415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC	2013 - 2014 Fusion
Diagnosis and Testing	Procedure revision date: 08/1/2013

Information and Entertainment System

DTC Chart: ACM

For a SYNC®-related concern, refer to the SYNC® System Symptom Chart before connecting the scan tool and beginning DTC -based diagnostics.

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
B1A01:01	Speaker #1: General Electrical Failure	For Left Front (LF) door speaker, GO to Pinpoint Test H For Left Front (LF) A-pillar speaker, GO to Pinpoint Test I
B1A01:11	Speaker #1: Circuit Short To Ground	For Left Front (LF) door speaker, GO to Pinpoint Test H For Left Front (LF) A-pillar speaker, GO to Pinpoint Test I
B1A01:12	Speaker #1: Circuit Short To Battery	For Left Front (LF) door speaker, GO to Pinpoint Test H For Left Front (LF) A-pillar speaker, GO to Pinpoint Test I
B1A01:13	Speaker #1: Circuit Open	GO to Pinpoint Test H
B1A02:01	Speaker #2: General Electrical Failure	For Right Front (RF) door speaker, GO to Pinpoint Test J For Right Front (RF) A-pillar speaker, GO to Pinpoint Test K
B1A02:11	Speaker #2: Circuit Short To Ground	For Right Front (RF) door speaker, GO to Pinpoint Test J For Right Front (RF) A-pillar speaker, GO to Pinpoint Test K
B1A02:12	Speaker #2: Circuit Short To Battery	For Right Front (RF) door speaker, GO to Pinpoint Test J For Right Front (RF) A-pillar speaker, GO to Pinpoint Test K
B1A02:13	Speaker #2: Circuit Open	GO to Pinpoint Test J
B1A03:01	Speaker #3: General Electrical Failure	GO to Pinpoint Test L
B1A03:11	Speaker #3: Circuit Short To Ground	GO to Pinpoint Test L
B1A03:12	Speaker #3: Circuit Short To Battery	GO to Pinpoint Test L
B1A03:13	Speaker #3: Circuit Open	GO to Pinpoint Test L
B1A04:01	Speaker #4: General Electrical Failure	GO to Pinpoint Test M
B1A04:11	Speaker #4: Circuit Short To Ground	GO to Pinpoint Test M
B1A04:12	Speaker #4: Circuit Short To Battery	GO to Pinpoint Test M
B1A04:13	Speaker #4: Circuit Open	GO to Pinpoint Test M
B1A56:21	Antenna: Signal Amplitude < Minimum	GO to Pinpoint Test A
B1A89:11	Satellite Antenna: Circuit Short To Ground	GO to Pinpoint Test B
B1A89:13	Satellite Antenna: Circuit Open	GO to Pinpoint Test B
B1D19:49	Compact Disc Unit: Internal Electronic Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC B1D19:49 is retrieved again, INSTALL a new ACM . REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
B1D19:4B	Compact Disc Unit: Over Temperature	The ACM was over-temperature. This may occur during extended use. Audio operation can resume after the ACM cools. CLEAR the Diagnostic Trouble Codes (DTCs). This is normal operation.
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AC
U0237:00	Lost Communication With Digital Audio Control Module "C": No Sub Type Information	GO to Pinpoint Test AE
U0253:00	Lost Communication With Accessory Protocol Interface Module: No Sub Type Information	GO to Pinpoint Test AF
U0256:00	Lost Communication With Front Controls Interface Module "A": No Sub Type Information	GO to Pinpoint Test AG
U0257:00	Lost Communication With Front Controls / Display Interface Module: No Sub Type Information	GO to Pinpoint Test AH
U201A:51	Control Module Main Calibration Data: Not Programmed	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U2100:00	Initial Configuration Not Complete: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U2101:00	Control Module Configuration Incompatible: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:41	Control Module: General Checksum Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is retrieved again, INSTALL a new ACM . REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:42	Control Module: General Memory Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is retrieved again, INSTALL a new ACM . REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:96	Control Module: Component Internal Failure	GO to Pinpoint Test B
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test AK
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test AL

DTC Chart: APIM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
B1252:04	USB Port: System Internal Failure	GO to Pinpoint Test T
B1252:11	USB Port: Circuit Short To Ground	GO to Pinpoint Test T
B12B8:04	USB Port #2: System Internal Failure	NOTE: This DTC refers to USB port #2 on the APIM itself, which is not used. INSPECT the APIM USB port #2 for damage and remove any debris. CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC B12B8:04 is retrieved again, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
B12B8:11	USB Port #2: Circuit Short To Ground	NOTE: This DTC refers to USB port #2 on the APIM itself, which is not used. INSPECT the APIM USB port #2 for damage and remove any debris. CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC B12B8:04 is retrieved again, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
B1D79:01	Microphone Input: General Electrical Failure	GO to Pinpoint Test R
B1D79:11	Microphone Input: Circuit Short To Ground	GO to Pinpoint Test R
B1D79:12	Microphone Input: Circuit Short To Battery	GO to Pinpoint Test R
B1D79:13	Microphone Input: Circuit Open	GO to Pinpoint Test R
U0140:00	Lost Communication With Body Control Module: No Sub Type Information	GO to Pinpoint Test AB
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AC
U0257:00	Lost Communication With Front Controls / Display Interface Module: No Sub Type Information	GO to Pinpoint Test AH
U0423:00	Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information	REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing). To retrieve and follow Diagnostic Trouble Codes (DTCs) present in the IPC .
U2100:00	Initial Configuration Not Complete: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the APIM programming as directed by the scan tool. REFER to: SYNC Module [APIM] Programming (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures). If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2101:00	Control Module Configuration Incompatible: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the APIM programming as directed by the scan tool. REFER to: SYNC Module [APIM] Programming (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures). If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:04	Control Module: System Internal Failure	GO to Pinpoint Test O
U3000:41	Control Module: General Checksum Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:42	Control Module: General Memory Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:42 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:88	Control Module: Bus off	NOTE: Network communication/message Diagnostic Trouble Codes (DTCs) may result from intermittent concerns such as damaged wiring or low battery voltage occurrences. Additionally, vehicle repair procedures such as module reprogramming often set these Diagnostic Trouble Codes (DTCs). To avoid repeat network concerns, INSPECT for damaged or corroded wiring at the APIM . Test the vehicle battery, refer to Section 414-00. Replacing a module to resolve a network DTC is unlikely to resolve the concern. The module could not communicate on the network at a point in time. The fault is currently not present. CLEAR the DTC . REPEAT the network test with the scan tool.
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test AK
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test AL

DTC Chart: DACMC

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
B116A:01	Handset Microphone: General Electrical Failure	GO to Pinpoint Test Y
B117A:01	Backup Microphone: General Electrical Failure	GO to Pinpoint Test Y
B13F5:01	Microphone 3: General Electrical Failure	GO to Pinpoint Test Y
B13F7:13	Audio Input 1: Circuit Open	GO to Pinpoint Test G
B13F8:13	Audio Input 2: Circuit Open	GO to Pinpoint Test G
B13F9:13	Audio Input 3: Circuit Open	GO to Pinpoint Test G
B13FA:13	Audio Input 4: Circuit Open	GO to Pinpoint Test G
B13FB:11	Audio Enable Line: Circuit Short To Ground	GO to Pinpoint Test G
B1A01:01	Speaker #1: General Electrical Failure	For Left Front (LF) door speaker, GO to Pinpoint Test H For Left Front (LF) A-pillar speaker, GO to Pinpoint Test I
B1A01:11	Speaker #1: Circuit Short To Ground	For Left Front (LF) door speaker, GO to Pinpoint Test H For Left Front (LF) A-pillar speaker, GO to Pinpoint Test I
B1A01:12	Speaker #1: Circuit Short To Battery	For Left Front (LF) door speaker, GO to Pinpoint Test H For Left Front (LF) A-pillar speaker, GO to Pinpoint Test I
B1A01:13	Speaker #1: Circuit Open	GO to Pinpoint Test H
B1A02:01	Speaker #2: General Electrical Failure	For Right Front (RF) door speaker, GO to Pinpoint Test J For Right Front (RF) A-pillar speaker, GO to Pinpoint Test K
B1A02:11	Speaker #2: Circuit Short To Ground	For Right Front (RF) door speaker, GO to Pinpoint Test J For Right Front (RF) A-pillar speaker, GO to Pinpoint Test K
B1A02:12	Speaker #2: Circuit Short To Battery	For Right Front (RF) door speaker, GO to Pinpoint Test J For Right Front (RF) A-pillar speaker, GO to Pinpoint Test K
B1A02:13	Speaker #2: Circuit Open	GO to Pinpoint Test J
B1A03:01	Speaker #3: General Electrical Failure	GO to Pinpoint Test L
B1A03:11	Speaker #3: Circuit Short To Ground	GO to Pinpoint Test L
B1A03:12	Speaker #3: Circuit Short To Battery	GO to Pinpoint Test L
B1A03:13	Speaker #3: Circuit Open	GO to Pinpoint Test L
B1A04:01	Speaker #4: General Electrical Failure	GO to Pinpoint Test M
B1A04:11	Speaker #4: Circuit Short To Ground	GO to Pinpoint Test M
B1A04:12	Speaker #4: Circuit Short To Battery	GO to Pinpoint Test M
B1A04:13	Speaker #4: Circuit Open	GO to Pinpoint Test M
U0100:00	Lost Communication With ECM/PCM "A": No Sub Type Information	GO to Pinpoint Test AA
U0140:00	Lost Communication With Body Control Module: No Sub Type Information	GO to Pinpoint Test AB
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AC
U0184:00	Lost Communication With Radio: No Sub Type Information	GO to Pinpoint Test AD
U2100:00	Initial Configuration Not Complete: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U2101:00	Control Module Configuration Incompatible: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:41	Control Module: General Checksum Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is still present, INSTALL a new DACMC . REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:42	Control Module: General Memory Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:42 is still present, INSTALL a new DACMC . REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:94	Control Module: Unexpected Operation	GO to Pinpoint Test D
U3000:96	Control Module: Component Internal Failure	GO to Pinpoint Test AJ
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test AK
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test AL

DTC Chart: FCDIM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
C1001:01	Vision System Camera: General Electrical Failure	REFER to: Parking Aid (413-13B Parking Aid - Vehicles With: Active Park Assist, Diagnosis and Testing).
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AC
U0184:00	Lost Communication With Radio: No Sub Type Information	GO to Pinpoint Test AD
U0253:00	Lost Communication With Accessory Protocol Interface Module: No Sub Type Information	GO to Pinpoint Test AF
U0256:00	Lost Communication With Front Controls Interface Module "A": No Sub Type Information	GO to Pinpoint Test AG
U201A:51	Control Module Main Calibration Data: Not Programmed	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Front Control/Display Interface Module (FCDIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U2100:00	Initial Configuration Not Complete: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Front Control/Display Interface Module (FCDIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U2101:00	Control Module Configuration Incompatible: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Front Control/Display Interface Module (FCDIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:41	Control Module: General Checksum Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is still present, INSTALL a new FCDIM . REFER to: Front Control/Display Interface Module (FCDIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:42	Control Module: General Memory Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:42 is still present, INSTALL a new FCDIM . REFER to: Front Control/Display Interface Module (FCDIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test AK
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test AL

DTC Chart: FCIM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
C1B14:11	Sensor Supply Voltage A: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
C1B14:12	Sensor Supply Voltage A: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1034:11	Left Front Seat Heater Element: Circuit Short To Ground	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1034:12	Left Front Seat Heater Element: Circuit Short To Battery	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1034:13	Left Front Seat Heater Element: Circuit Open	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1036:11	Right Front Seat Heater Element: Circuit Short To Ground	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1036:12	Right Front Seat Heater Element: Circuit Short To Battery	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1036:13	Right Front Seat Heater Element: Circuit Open	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1038:11	Left Front Seat Heater Sensor: Circuit Short To Ground	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1038:12	Left Front Seat Heater Sensor: Circuit Short To Battery	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1038:13	Left Front Seat Heater Sensor: Circuit Open	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B103A:11	Right Front Seat Heater Sensor: Circuit Short To Ground	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B103A:12	Right Front Seat Heater Sensor: Circuit Short To Battery	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B105A:12	Cabin Temperature Sensor Fan: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B105A:14	Cabin Temperature Sensor Fan: Circuit Short To Ground or Open	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1081:07	Left Temperature Damper Motor: Mechanical Failure	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1081:11	Left Temperature Damper Motor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1081:12	Left Temperature Damper Motor: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1081:13	Left Temperature Damper Motor: Circuit Open	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1083:07	Recirculation Damper Motor: Mechanical Failure	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1083:11	Recirculation Damper Motor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1083:12	Recirculation Damper Motor: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1083:13	Recirculation Damper Motor: Circuit Open	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1086:07	Air Distribution Damper Motor: Mechanical Failure	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1086:11	Air Distribution Damper Motor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1086:12	Air Distribution Damper Motor: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1086:13	Air Distribution Damper Motor: Circuit Open	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10AF:11	Blower Fan Relay: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10AF:12	Blower Fan Relay: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10AF:13	Blower Fan Relay: Circuit Open	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B5:11	Left Panel Air Discharge Temperature: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B5:15	Left Panel Air Discharge Temperature: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B6:11	Left Floor Air Discharge Temperature: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B6:15	Left Floor Air Discharge Temperature: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B8:63	Push Buttons: Circuit / Component Protection Time-Out	Install a new FCIM . REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
B10B9:12	Blower Control: Circuit Short To Battery	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B9:14	Blower Control: Circuit Short To Ground or Open	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B113C:11	Hazard switch illumination: Circuit Short To Ground	CLEAR the Diagnostic Trouble Codes (DTCs). WAIT 10 seconds. REPEAT the self-test. If DTC B113C:11 is still present, INSTALL a new FCIM . REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
B11E5:11	Left HVAC Damper Position Sensor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E5:15	Left HVAC Damper Position Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E7:11	Air Distribution Damper Position Sensor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E7:15	Air Distribution Damper Position Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11F0:11	Air Intake Damper Position Sensor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11F0:15	Air Intake Damper Position Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B12CA:11	Start/Stop "Eco-Start" Status Indicator: Circuit Short To Ground	GO to Pinpoint Test Z
B12CA:15	Start/Stop "Eco-Start" Status Indicator: Circuit Short To Battery or Open	GO to Pinpoint Test Z
B12CB:11	Start/Stop "Eco-Start" Enable Button: Circuit Short To Ground	GO to Pinpoint Test Z
B12CB:15	Start/Stop "Eco-Start" Enable Button: Circuit Short To Battery or Open	GO to Pinpoint Test Z
B1A61:11	Cabin Temperature Sensor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A61:15	Cabin Temperature Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A69:11	Humidity Sensor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A69:15	Humidity Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1B71:11	Evaporator Temperature Sensor: Circuit Short To Ground	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1B71:15	Evaporator Temperature Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1C83:11	Rear Defog Relay: Circuit Short To Ground	REFER to: Glass, Frames and Mechanisms (501-11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B1C83:12	Rear Defog Relay: Circuit Short To Battery	REFER to: Glass, Frames and Mechanisms (501-11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B1C83:13	Rear Defog Relay: Circuit Open	REFER to: Glass, Frames and Mechanisms (501-11 Glass, Frames and Mechanisms, Diagnosis and Testing).
U0140:00	Lost Communication With Body Control Module: No Sub Type Information	GO to Pinpoint Test AB
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AC
U0253:00	Lost Communication With Accessory Protocol Interface Module: No Sub Type Information	GO to Pinpoint Test AF
U0422:68	Invalid Data Received From Body Control Module: Event Information	REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing). BCM DTC Chart to RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the BCM .
U0422:81	Invalid Data Received From Body Control Module: Invalid Serial Data Received	REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing). BCM DTC Chart to RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the BCM .
U1000:00	Solid State Driver Protection Actived - Driver Disabled: No Sub Type Information	GO to Pinpoint Test AI
U2100:00	Initial Configuration Not Complete: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:41	Control Module: General Checksum Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is still present, INSTALL a new FCIM . REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test AK
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test AL

DTC Chart: GPSM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
U0100:00	Lost Communication with ECM/PCM "A": No Sub Type Information	GO to Pinpoint Test AA
U0140:00	Lost Communication With Body Control Module: No Sub Type Information	GO to Pinpoint Test AB
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AC
U0422:00	Invalid Data Received From Body Control Module: No Sub Type Information	REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing). To retrieve and follow Diagnostic Trouble Codes (DTCs) in the BCM .
U0423:00	Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information	REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing). To retrieve and follow Diagnostic Trouble Codes (DTCs) in the IPC .
U2100:00	Initial Configuration Not Complete: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation). .
U2101:00	Control Module Configuration Incompatible: No Sub Type Information	CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation). .
U3000:09	Control Module: Component Failure	CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:09 is retrieved again, PERFORM a battery reset by disconnecting the battery for 5 minutes, then reconnecting it. CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:09 is retrieved again, INSTALL a new GPSM . REFER to: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:41	Control Module: General Checksum Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is still present, INSTALL a new GPSM . REFER to: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:42	Control Module: General Memory Failure	CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:42 is still present, INSTALL a new GPSM . REFER to: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test AK
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test AL

DTC Chart: SCCM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
B1380:09	Steering Wheel Right Switch Pack: Component Failure	GO to Pinpoint Test V
B1380:11	Steering Wheel Right Switch Pack: Circuit Short To Ground	GO to Pinpoint Test V
B1380:17	Steering Wheel Right Switch Pack: Circuit Voltage Above Threshold	GO to Pinpoint Test V
All other DTCs	—	REFER to: Steering Wheel and Column Electrical Components (211-05 Steering Wheel and Column Electrical Components, Diagnosis and Testing).

Symptom Chart(s)

Symptom Chart — General Audio System

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Symptom Chart

Condition	Possible Sources	Actions
A module does not respond to the scan tool	Fuse Wiring, terminals or connectors Communication concern Module	REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
The FCIM illumination is inoperative	Backlighting system concern FCIM	To diagnose the FCIM illumination concerns, REFER to: Instrument Panel Cluster (IPC) and Panel Illumination (413-00 Instrument Panel Cluster (IPC) and Panel Illumination, Diagnosis and Testing).
The CD player is inoperative/does not operate correctly	CD ACM	INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system If the system operates correctly, the concern was caused by a damaged CD . If the system does not operate correctly, INSTALL a new ACM . REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
The RH steering wheel switches are inoperative or do not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test V
The audio input jack is inoperative or has poor sound quality	Refer to the Pinpoint Test	GO to Pinpoint Test S
The speed sensitive volume does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test C
The audio system does not operate correctly from the FCIM	Refer to the Pinpoint Test	GO to Pinpoint Test W
An individual switch in the FCIM is inoperative	Refer to the Pinpoint Test	INSTALL a new FCIM . REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
The FCDIM is inoperative or does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test X
The auto start-stop indocator is inoperative or does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test Z

Symptom Chart — Satellite Radio

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Symptom Chart

Condition	Possible Sources	Actions
Poor reception — satellite radio	Refer to the Pinpoint Test	GO to Pinpoint Test B
Continuous seek/scan — satellite radio	Refer to the Pinpoint Test	GO to Pinpoint Test B
Poor sound quality/no sound while in satellite radio mode — all other functions operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test B
The satellite radio is inoperative/does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test B

Symptom Chart — Sound Quality

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Symptom Chart

Condition	Possible Sources	Actions
Poor reception — AM / FM	Refer to the Pinpoint Test	GO to Pinpoint Test A
Continuous seek/scan — AM/FM	Refer to the Pinpoint Test	GO to Pinpoint Test A
No sound from all speakers	Refer to the Pinpoint Test	GO to Pinpoint Test F
Poor sound quality from one or more speakers (not all speakers)	Refer to the Pinpoint Test	GO to Pinpoint Test E
The Left Front (LF) tweeter speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test I
The Right Front (RF) tweeter speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test K
The Left Front (LF) door speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test H
The Right Front (RF) door speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test J
The Left Rear (LR) door speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test M
The Right Rear (RR) door speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test L
A Loud, Low Frequency Noise Is Heard From The Audio System With The Audio System Off	Refer to the Pinpoint Test	GO to Pinpoint Test D

Symptom Chart — SYNC® System

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Symptom Chart

Condition	Possible Sources	Actions
The SYNC® system is inoperative (no response is received from phone, voice, and media inputs)	Refer to the Pinpoint Test	PERFORM the APIM Reset, REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test O
All SYNC® Services features are inoperative or inaccurate (traffic, directions, and information)	Refer to the Pinpoint Test	PERFORM the APIM Reset, REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test P
The SYNC® system voice or tone prompts, Text-To-Speech (TTS) feature, or ringtones are inoperative or do not operate correctly	Refer to the Pinpoint Test	PERFORM the APIM Reset, REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test Q
During a phone call, no incoming audio is heard in the vehicle	Refer to the Pinpoint Test	PERFORM the APIM Reset, REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test Q
Voice recognition is inoperative or does not operate correctly	Refer to the Pinpoint Test	PERFORM the APIM Reset, REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test R
During a phone call, no outgoing audio is heard on the outside device	Refer to the Pinpoint Test	PERFORM the APIM Reset, REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test R
No sound from all SYNC® audio sources (Bluetooth, USB, audio input jack)	Refer to the Pinpoint Test	PERFORM the APIM Reset, REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test N
The SYNC® steering wheel switches are inoperative or do not operate correctly	Refer to the Pinpoint Test	PERFORM the APIM Reset, REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test V
The audio input jack is inoperative or does not operate correctly	Refer to the Pinpoint Test	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test S
The USB port is inoperative or does not operate correctly	Refer to the Pinpoint Test	PERFORM the APIM Reset, REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test T
Unable to pair Bluetooth device	Refer to the Pinpoint Test	PERFORM the APIM Reset, REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, If the concern is still present, GO to Pinpoint Test U
An individual Bluetooth device feature is inoperative (text messaging, media playback or controls, phone book download, call history, or call waiting)	Customer device compatibility	PERFORM the APIM Reset, REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, INSTRUCT the customer to review the device compatibility list. REFER to www.syncmyride.com. It is normal operation for unsupported or incompatible Bluetooth features to be unavailable through the SYNC® system. If the inoperative feature is compatible, ADVISE the customer to check their device for firmware updates, and if required, reset their device following the manufacturer's instructions.
SYNC® AppLink™ is inoperative or does not operate correctly	Refer to the Pinpoint Test	PERFORM the APIM Reset, REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures). If the concern is still present, INSTRUCT the customer to review the mobile device platform, application, and application version compatibility list. REFER to www.syncmyride.com. It is normal operation for incompatible mobile device platforms, applications, and application versions to be unavailable through SYNC® AppLink™. If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth only, GO to Pinpoint Test U If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth and the USB port, GO to Pinpoint Test T
911 Assist™ or Vehicle Health Report (VHR) is inoperative or does not operate correctly	Unregistered SYNC® owner account RCM misconfiguration IPC misconfiguration	Verify that the customer has a SYNC® Owner Account on www.syncmyride.com. This error message appears due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the IPC or RCM . If there have been recent service actions with the IPC or RCM , REPEAT/PERFORM the PMI procedure as directed by the diagnostic scan tool. REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). See PMI . If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

Pinpoint Tests

Poor Reception - AM / FM

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See AM / FM Radio.

The RDS function allows the vehicle operator to choose which genre (category) of music to listen to. When the SCAN button is pressed, the ACM only stops at channels falling within the selected category. If no channel in the selected category is found, the ACM continues to scan without stopping. This can appear to be a reception issue, but it is actually due to the customer's setting.

Possible Sources

Wiring, terminals or connectors
AM / FM antenna
AM / FM antenna cable
Ignition system
Charging system
Antenna module
ACM

PINPOINT TEST A : POOR RECEPTION - AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION)

A1 CHECK THE ANTENNA ENABLE CIRCUIT

Ignition OFF.

Disconnect: Antenna C4194.

Ignition ON.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4194-2		Ground

Is the voltage greater than 11 volts?

Yes

GO to A4

GO to A2

A2 CHECK THE ANTENNA ENABLE CIRCUIT FOR AN OPEN

Ignition OFF.

Disconnect: ACM C240A.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4194-2		C240A-2

Is the resistance less than 3 ohms?

Yes

GO to A3

No	REPAIR the circuit.

A3 CHECK THE ANTENNA ENABLE CIRCUIT FOR A SHORT TO GROUND

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4194-2		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to A7

No	REPAIR the circuit.

A4 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE

Ignition OFF.

Disconnect: AM / FM antenna in-line coaxial cable connection behind the RH floor console side trim panel.

Disconnect: AM / FM antenna coaxial cable at the ACM .

Measure the resistance of the upper ACM antenna coaxial cable core between the antenna and the upper ACM antenna coaxial cable in-line connection; and between the upper ACM antenna coaxial cable core and shield.

Measure the resistance of the lower ACM antenna coaxial cable core between the ACM and the lower ACM antenna coaxial cable in-line connection; and between the lower AM / FM antenna coaxial cable core and shield.

Is the resistance of each AM / FM antenna coaxial cable core less than 2 ohms, and the resistance between the core and shield of each ACM antenna cable greater than 10,000 ohms?

Yes

GO to A5

No	INSTALL a new upper or lower AM / FM antenna coaxial cable as necessary. REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

A5 ISOLATE THE ANTENNA

Connect: AM / FM antenna in-line coaxial cable connection behind the RH floor console side trim panel.

Connect: AM / FM antenna coaxial cable at the ACM .

Install a new antenna.
REFER to: Audio Unit Antenna (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

Operate the audio system in radio tuner AM / FM mode.

Is the reception OK?

Yes

The system is operating correctly at this time. The concern was caused by an inoperative / antenna.

GO to A6

A6 ISOLATE THE ANTENNA COAXIAL CABLE

Ignition OFF.

Substitute each antenna coaxial cable by routing a new component. Do not remove the original antenna cable at this time.

Operate the audio system in radio tuner AM / FM mode.

Is the reception OK?

Yes

INSTALL a new antenna coaxial cable for the inoperative cable.
REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	REMOVE the substitute antenna cable. GO to A7

A7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connectors or terminals - clean module pins)
- damaged or bent pins - install new terminals pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Satellite Radio Is Inoperative, Has Poor Reception, or No Sound

Normal Operation and Fault Conditions

When a satellite radio subscription is activated, the Electronic Serial Number (ESN) of the built-in satellite receiver is associated with the VIN . As a result, the ACM cannot be swapped from one vehicle to another.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A89:11	Satellite Antenna: Circuit Short To Ground	Set by the ACM when a short to ground is detected in the satellite antenna circuit. This DTC can be either continuous or on-demand.
B1A89:13	Satellite Antenna: Circuit Open	Set by the ACM when an open is detected in the satellite antenna circuit. This DTC can be either continuous or on-demand.
U3000:96	Control Module: Component Internal Failure	Set by the ACM when a fault is detected in the internal satellite radio receiver. This results in complete loss of satellite radio functionality.

Possible Sources

Wiring, terminals, or connectors
Obstructions in the antenna's line of sight
Satellite radio antenna
Satellite radio antenna coaxial cable
No channel found in the selected category
Subscription status
Satellite radio system concern
ACM

PINPOINT TEST B : THE SATELLITE RADIO IS INOPERATIVE, HAS POOR RECEPTION, OR NO SOUND

B1 VERIFY AN ACTIVE SUBSCRIPTION

Operate the audio system in satellite radio mode and observe the infotainment display.

Does the display indicate that the subscription has expired?

Yes

The subscription has expired. INFORM the customer to contact SIRIUS to reactivate the subscription.

GO to B2

B2 CHECK THE RECEPTION

Drive the vehicle to an open location that is free of obstacles such as tall buildings or large trees.

Using a diagnostic scan tool, view the ACM Parameter Identifications (PIDs).

Monitor the satellite signal strength (SAT_SIG_STR) PID .

If the PID reads "No Signal" or "Poor," move the vehicle to another area and retest until "Good," "Very Good," or "Excellent" PID values are obtained.

Operate multiple channels with the infotainment system in satellite audio mode.

Does the satellite audio system receive multiple channels with normal sound quality?

Yes

The system is operating correctly at this time. The concern was a result of obstructions in the antenna's line of sight.

No	If the PID continually reads "No Signal" or "Poor" or if DTC B1A89:11 or B1A89:13 is present, GO to B6 Otherwise, GO to B3

B3 CHECK FOR PROMOTIONAL CHANNEL 184

Select channel 184.

Does the satellite audio system receive channel 184 with normal sound quality?

Yes

GO to B4

GO to B5

B4 VERIFY THAT THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ELECTRONIC SERIAL NUMBER (ESN) ON FILE MATCH THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ELECTRONIC SERIAL NUMBER (ESN) FROM THE VEHICLE

Retrieve the satellite radio Electronic Serial Number (ESN).
REFER to: Satellite Radio Serial Number Retrieval (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).

Contact the SIRIUS Dealer Support Line (888-465-8528).

Ensure that the VIN and Electronic Serial Number (ESN) SIRIUS has on the customer's file match the VIN and Electronic Serial Number (ESN) retrieved from the vehicle.

Follow the actions from step 2 to obtain "Good," "Very Good," or "Excellent" reception.

Operate the infotainment system in satellite audio mode.

NOTE: It may take up to 30 minutes for the activation signal to be received and satellite radio functions to operate.
Request for SIRIUS to send the activation signal to the vehicle 2-3 times.

Operate multiple channels with the infotainment system in satellite audio mode.

Does the satellite audio system receive multiple channels with normal sound quality?

Yes

The system is operating correctly at this time. The concern was a result of the activation signal needing to be resent or the and Electronic Serial Number (ESN) SIRIUS had on file not matching the and Electronic Serial Number (ESN) from the vehicle.

GO to B5

B5 CHECK THE ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, clear the ACM Diagnostic Trouble Codes (DTCs).

Using a diagnostic scan tool, perform the ACM self-test.

Is DTC U3000:96 present?

Yes

GO to B8

No	If DTC B1A89:11 or DTC B1A89:13 are present, GO to B6 For all other Diagnostic Trouble Codes (DTCs), REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing). See DTC Chart: ACM .

B6 CHECK THE SATELLITE RADIO ANTENNA COAXIAL CABLE RESISTANCE

Ignition OFF.

Disconnect: satellite radio antenna coaxial cable connection at the ACM .

Disconnect: satellite radio antenna coaxial cable in-line connection at the RH Kick Panel.

Disconnect: satellite radio antenna coaxial cable connection at the satellite radio antenna.

Measure the resistance of the upper satellite radio antenna coaxial cable core between the satellite radio antenna and the satellite radio antenna in-line coaxial cable connection; and between the upper satellite radio antenna coaxial cable core and shield.

Measure the resistance of the lower satellite radio antenna coaxial cable core between the ACM and the satellite radio antenna in-line coaxial cable connection; and between the lower satellite radio antenna coaxial cable core and shield.

Is the resistance of each satellite radio antenna coaxial cable core less than 1 ohm, and the resistance between the core and shield of each satellite radio antenna coaxial cable more than 10,000 ohms?

Yes

GO to B7

No	INSTALL a antenna coaxial cable as necessary. REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

B7 ISOLATE THE SATELLITE RADIO ANTENNA

Connect: satellite radio antenna coaxial cable connection at the ACM .

Connect: satellite radio antenna coaxial cable in-line connection at the RH Kick Panel.

Install a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

Follow the actions from step 2 to obtain "Good," "Very Good," or "Excellent" reception.

Operate multiple channels with the infotainment system in satellite audio mode.

Does the satellite audio system receive multiple channels with normal sound quality?

Yes

The system is operating correctly at this time. The concern was caused by an inoperative satellite radio antenna.

GO to B8

B8 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- corrosion (install new connectors or terminals - clean module pins)
- damaged or bent pins - install new terminals pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Speed Compensated Volume Does Not Operate Correctly

Normal Operation and Fault Conditions

Possible Sources

Speed compensated volume setting
VSS signal concern
Communication network concern
ACM

PINPOINT TEST C : THE SPEED COMPENSATED VOLUME DOES NOT OPERATE CORRECTLY

C1 CHECK THE SPEEDOMETER OPERATION

Drive the vehicle and observe the speedometer.

Does the speedometer operate correctly?

Yes

GO to C2

No	REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing). See The Speedometer Is Inoperative

C2 CHECK THE SPEED COMPENSATED VOLUME SETTING

Turn the speed compensated volume off. Refer to the Owner's Literature.

Operate the audio system in radio tuner AM / FM mode.

Drive the vehicle at various speeds and observe the speaker volume.

Set the speed compensated volume to maximum compensation. Refer to the Owner's Literature.

Operate the audio system in radio tuner AM / FM mode.

Drive the vehicle at various speeds and observe the speaker volume.

Does the volume remain constant with the speed compensated volume turned off, and increase and decrease with vehicle speed with the speed compensated volume set to maximum?

Yes

The system is operating correctly at this time. INSTRUCT the customer in the correct usage of the speed compensated volume feature.

GO to C3

C3 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0155:00 retrieved in any audio system module?

Yes

GO to Pinpoint Test AC

GO to C4

C4 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

A Loud, Low Frequency Noise Is Heard From The Audio System With The Audio System Off

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U3000:94	Control Module: Unexpected Operation	Set by the DACMC when a fault is detected with the active noise control system.

Possible Sources

Wiring, terminals, or connectors
Microphone(s)
Speaker(s)
DACMC

Visual Inspection and Diagnostic Pre-checks

The active noise control system may not be compatible with speakers, other audio system components, and audio system layouts not approved by Ford. Ensure that no modifications have been made to the audio system.

PINPOINT TEST D : A LOUD, LOW FREQUENCY NOISE IS HEARD FROM THE AUDIO SYSTEM WITH THE AUDIO SYSTEM OFF

D1 CHECK FOR NOISE CANCELLATION MICROPHONE OR SPEAKER DIAGNOSTIC TROUBLE CODES (DTCS) PRESENT IN THE DACMC (DIGITAL AUDIO CONTROL MODULE C)

Using a diagnostic scan tool, perform the DACMC self-test.

Are any noise cancellation microphone or speaker Diagnostic Trouble Codes (DTCs) recorded in the DACMC ?

Yes

REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See Chart: .

GO to D2

D2 VERIFY THE CUSTOMER'S CONCERN IS STILL PRESENT

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Turn the audio system off.

Drive the vehicle on the road for at least 5 minutes.

Verify if there is an observable symptom present.

Is a loud, low frequency noise heard from the audio system?

Yes

GO to D4

GO to D3

D3 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3000:94

Using a diagnostic scan tool, perform the DACMC self-test.

Is DTC U3000:94 set in the DACMC ?

Yes

GO to D4

No	The system is operating correctly at this time.

D4 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (install new connector or terminals – clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Poor Sound Quality Or Distorted Sound From One Or More Speakers (Not All Speakers)

Normal Operation and Fault Conditions

The ACM sends audio signals to the speakers in the form of AC voltage, resulting in clear audio output.

Possible Sources

Wiring, terminals or connectors
Speaker
Loose trim panel fasteners
Loose trim panels
Loose speaker grille
Loose harnesses
Loose items in storage areas
Loose harness fasteners
Loose door and handle lock components
Loose component fasteners
Watershield bonding and placement

Visual Inspection and Diagnostic Pre-checks

Visually inspect around the suspect area for any possible rattle conditions such as:

Door map pocket for contents that can rattle (if equipped)
Speaker grille
Trim panel(s) and fasteners
Door pull cup attachments (if equipped)
Door switch bezel (if equipped)
Any stowage compartments including cup holders (if equipped)
Package tray (if equipped)

PINPOINT TEST E : POOR SOUND QUALITY OR DISTORTED SOUND FROM ONE OR MORE SPEAKERS (NOT ALL SPEAKERS)

E1 ISOLATE THE ZONE

Operate the audio system using digital media ( CD , MP3, etc.).

Using the audio system fade and balance feature, adjust the audio sound to each of the four zones (Left Front (LF), Right Front (RF), Left Rear (LR) and Right Rear (RR)) of the vehicle to isolate the poor sound quality.

Locate and apply pressure to the trim panel(s) around the poor sound quality area in question.

Does applying pressure to a trim panel reduce or eliminate the audible noise?

Yes

REPAIR or REPLACE the trim panel as needed.

GO to E2

E2 REMOVE AND INSPECT BEHIND/UNDERNEATH THE SUSPECT TRIM PANEL(S)

Remove the trim panel to access the suspect speaker.

Operate the audio system using digital media ( CD , MP3, etc.).

Validate where the poor sound quality area is located.

Check:
- Trim panel(s) for loose components around the speaker area, missing or broken pieces joining trim panel components.
- Lock rod and mechanical parts for correct attachment.
- All fasteners are secured and tightened to specified torque.
- All wire harness retainers and push pins are secured.
- Watershield for correct placement (speaker air path not blocked).
- Watershield for correct bonding to sheet metal.
- All speaker bracket fasteners are secured and tightened to specified torque.
- All safety belt retractors.
- All child safety belt anchors (if equipped).

Was the source of the noise located?

Yes

REPAIR or REPLACE any loose or broken component or fastener as needed.

GO to E3

E3 CHECK THE SUSPECT SPEAKER FOR WATER INTRUSION

Inspect for watermarks.

Check the:
- Cone
- Magnet
- Basket

Are any watermarks present on the speaker?

Yes

VERIFY the water shield is in the correct location, REPAIR or REPLACE any trim, door, or speaker seal as required.
DRY the speaker in question and TEST the system for normal operation.

GO to E4

E4 ISOLATE SPEAKER TO VERIFY NOISE

Remove the suspect speaker from its location and leave the speaker connected to the harness.

Hold the speaker away from any trim panel(s) and ensure the speaker is isolated from contact.

Operate the audio system using digital media ( CD , MP3, etc.).

Is the noise still present in the suspect speaker?

Yes

INSTALL a new speaker for the one in question.

No	LOCATE the source of the noise and REPAIR as needed.

No Sound From All Speakers

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

A short to ground or short to voltage in the circuitry to one of the speakers may cause multiple speakers to lose sound due to the built-in overload protection feature of the ACM . In this case, a speaker fault DTC sets, and the appropriate pinpoint test should be followed to isolate the damaged circuit.

Possible Sources

Wiring, terminals or connectors
ACM

PINPOINT TEST F : NO SOUND FROM ALL SPEAKERS

F1 CHECK FOR SPEAKER DTC (DIAGNOSTIC TROUBLE CODE)

Ignition ON.

Using a diagnostic scan tool, perform the ACM self-test.

Are any speaker fault Diagnostic Trouble Codes (DTCs) present?

Yes

REFER to the Chart in this section.

No	For vehicles without active noise control, GO to F2 For vehicles with active noise control, GO to F3

F2 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connectors or terminals - clean module pins)
- damaged or bent pins - install new terminals pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

F3 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (install new connectors or terminals - clean module pins)
- damaged or bent pins - install new terminals pins
- pushed-out pins - install new pins as necessary

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Poor Or No Sound From All The Door Speakers (With Active Noise Control)

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B13FB:11	Audio Enable Line: Circuit Short To Ground	Sets when a short to ground is detected on the enable circuit.
B13F7:13	Audio Input 1: Circuit Open	Sets when an open is detected on the Right Front (RF) speaker circuits.
B13F8:13	Audio Input 2: Circuit Open	Sets when an open is detected on the Left Front (LF) speaker circuits.
B13F9:13	Audio Input 3: Circuit Open	Sets when an open is detected on the Left Rear (LR) speaker circuits.
B13FA:13	Audio Input 4: Circuit Open	Sets when an open is detected on the Right Rear (RR) speaker circuits.

Possible Sources

Wiring, terminals or connectors
Speakers
ACM
DACMC

PINPOINT TEST G : POOR OR NO SOUND FROM ALL THE DOOR SPEAKERS (WITH ACTIVE NOISE CONTROL)

G1 CHECK THE DACMC (DIGITAL AUDIO CONTROL MODULE C) ENABLE CIRCUIT VOLTAGE

Ignition OFF.

Disconnect: DACMC C2475B.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475B-2		Ground

Is the voltage between 3.8 and 6.7 volts?

Yes

GO to G5

GO to G2

G2 CHECK THE DACMC (DIGITAL AUDIO CONTROL MODULE C) ENABLE CIRCUIT FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A.

Disconnect: ACM C240B.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C240A-7		Ground

Is any voltage present?

Yes

REPAIR the circuit.

GO to G3

G3 CHECK THE DACMC (DIGITAL AUDIO CONTROL MODULE C) ENABLE CIRCUIT FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C240A-7		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to G4

No	REPAIR the circuit.

G4 CHECK THE DACMC (DIGITAL AUDIO CONTROL MODULE C) ENABLE CIRCUIT FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C240A-7		C2475B-2
C240B-18		C2475B-2

Is the resistance less than 3 ohms?

Yes

GO to G11

No	REPAIR the circuit.

G5 CHECK THE AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C)

Ignition OFF.

Disconnect: DACMC C2475A.

Operate the audio system in radio tuner ( AM / FM ) mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475A-1		C2475A-11
C2475A-3		C2475A-13
C2475A-2		C2475A-12
C2475A-4		C2475A-14

Is a fluctuating AC voltage present?

Yes

GO to G10

GO to G6

G6 CHECK THE AUDIO CIRCUITS TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C240A-22		Ground
C240A-10		Ground
C240A-23		Ground
C240A-11		Ground
C240A-21		Ground
C240A-9		Ground
C240A-24		Ground
C240A-12		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to G7

G7 CHECK THE AUDIO CIRCUITS TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C240A-22		Ground
C240A-10		Ground
C240A-23		Ground
C240A-11		Ground
C240A-21		Ground
C240A-9		Ground
C240A-24		Ground
C240A-12		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to G8

No	REPAIR the circuit in question.

G8 CHECK THE AUDIO CIRCUITS FOR A SHORT TO SHIELD

Measure:

Positive Lead	Measurement / Action	Negative Lead
C240A-22		C240A-19
C240A-10		C240A-19
C240A-23		C240A-19
C240A-11		C240A-19
C240A-21		C240A-19
C240A-9		C240A-19
C240A-24		C240A-19
C240A-12		C240A-19

Are the resistances greater than 10,000 ohms?

Yes

GO to G9

No	REPAIR the circuit in question.

G9 CHECK THE AUDIO CIRCUITS BETWEEN THE DACMC (DIGITAL AUDIO CONTROL MODULE C) AND THE ACM FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C240A-22		C2475A-1
C240A-10		C2475A-11
C240A-23		C2475A-3
C240A-11		C2475A-13
C240A-21		C2475A-2
C240A-9		C2475A-12
C240A-24		C2475A-4
C240A-12		C2475A-14

Are the resistances less than 3 ohms?

Yes

GO to G11

No	REPAIR the circuit in question.

G10 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Disconnect and inspect the DACMC connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the DACMC connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

G11 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Disconnect and inspect the ACM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Left Front (LF) Door Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Description and Operation).
See ACM .

The ACM or DACMC (if equipped) directs audio signals to the Left Front (LF) speakers in the form of a fluctuating AC voltage. The Left Front (LF) door tweeter speaker and the Left Front (LF) door speaker share the same audio signal.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A01:01	Speaker #1: General Electrical Failure	Set by the ACM or DACMC when a failure is detected on the Left Front (LF) door or tweeter speaker circuits.
B1A01:11	Speaker #1: Circuit Short To Ground	Set by the ACM or DACMC when a short to ground is detected on the Left Front (LF) door or tweeter speaker circuits. When DTC B1A01:11 is set, the speaker output is disabled.
B1A01:12	Speaker #1: Circuit Short To Battery	Set by the ACM or DACMC when a short to battery is detected on the Left Front (LF) door or tweeter speaker circuits. When DTC B1A01:12 is set, the speaker output is disabled.
B1A01:13	Speaker #1: Circuit Open	Set by the ACM or DACMC when an open is detected on the Left Front (LF) door or tweeter speaker circuits.

Possible Sources

Wiring, terminals or connectors
Speaker
ACM
DACMC

PINPOINT TEST H : THE LEFT FRONT (LF) DOOR SPEAKER IS INOPERATIVE

H1 CHECK THE AUDIO SIGNAL TO THE LEFT FRONT (LF) DOOR SPEAKER

Ignition OFF.

Disconnect: Left Front (LF) Door Speaker C536.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C536-1		C536-4

Is a fluctuating AC voltage present?

Yes

INSTALL a new Left Front (LF) door speaker.
REFER to: Front Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to H2

H2 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A, for vehicles without active noise control.

Disconnect: DACMC C2475B, for vehicles with active noise control.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C536-1		Ground
C536-4		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to H3

H3 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Disconnect: Left Front (LF) Door Tweeter Speaker C513.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C536-1		Ground
C536-4		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to H4

No	REPAIR the circuit in question.

H4 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR AN OPEN

For vehicles without active noise control, Measure:

Positive Lead	Measurement / Action	Negative Lead
C536-1		C240A-22
C536-4		C240A-10

For vehicles with active noise control, Measure:

Positive Lead	Measurement / Action	Negative Lead
C536-1		C2475B-3
C536-4		C2475B-11

Are the resistances less than 3 ohms?

Yes

For vehicles without active noise control, GO to H9
For vehicles with active noise control, GO to H5

No	REPAIR the circuit in question.

H5 CHECK THE LEFT FRONT (LF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C)

Ignition OFF.

Disconnect: DACMC C2475A.

Ignition ON.

Operate the audio system in radio tuner ( AM / FM ) mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475A-1		C2475A-11

Is a fluctuating AC voltage present?

Yes

GO to H10

GO to H6

H6 CHECK THE LEFT FRONT (LF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475A-1		Ground
C2475A-11		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to H7

H7 CHECK THE LEFT FRONT (LF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475A-1		Ground
C2475A-11		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to H8

No	REPAIR the circuit in question.

H8 CHECK THE LEFT FRONT (LF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475A-1		C240A-22
C2475A-11		C240A-10

Are the resistances less than 3 ohms?

Yes

GO to H9

No	REPAIR the circuit in question.

H9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

H10 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Left Front (LF) Tweeter Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A01:01	Speaker #1: General Electrical Failure	Set by the ACM or DACMC when a failure is detected on the Left Front (LF) door or tweeter speaker circuits.
B1A01:11	Speaker #1: Circuit Short To Ground	Set by the ACM or DACMC when a short to ground is detected on the Left Front (LF) door or tweeter speaker circuits. When DTC B1A01:11 is set, the speaker output is disabled.
B1A01:12	Speaker #1: Circuit Short To Battery	Set by the ACM or DACMC when a short to battery is detected on the Left Front (LF) door or tweeter speaker circuits. When DTC B1A01:12 is set, the speaker output is disabled.
B1A01:13	Speaker #1: Circuit Open	Set by the ACM or DACMC when an open is detected on the Left Front (LF) door or tweeter speaker circuits.

Possible Sources

Wiring, terminals or connectors
Speaker

PINPOINT TEST I : THE LEFT FRONT (LF) TWEETER SPEAKER IS INOPERATIVE

I1 CHECK THE LEFT FRONT (LF) DOOR SPEAKER

Ignition ON.

Operate the audio system in radio tuner AM / FM mode.

Does the Left Front (LF) door speaker operate correctly?

Yes

GO to I2

No	GO to Pinpoint Test H

I2 CHECK THE AUDIO SIGNAL TO THE LEFT FRONT (LF) TWEETER SPEAKER

Ignition OFF.

Disconnect: Left Front (LF) Tweeter Speaker C513.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C513-1		C513-3

Is a fluctuating AC voltage present?

Yes

INSTALL a new Left Front (LF) tweeter speaker.
REFER to: Front Door Tweeter Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to I3

I3 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) TWEETER SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Left Front (LF) Door Speaker C536.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C513-1		Ground
C513-3		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to I4

I4 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) TWEETER SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C513-1		Ground
C513-3		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to I5

No	REPAIR the circuit in question.

I5 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) TWEETER SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C513-1		C536-2
C513-3		C536-3

Are the resistances less than 3 ohms?

Yes

INSTALL a new Left Front (LF) door speaker.
REFER to: Front Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	REPAIR the circuit in question.

The Right Front (RF) Door Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The ACM or DACMC (if equipped) directs audio signals to the Right Front (RF) speakers in the form of a fluctuating AC voltage. The Right Front (RF) door tweeter speaker and the Right Front (RF) door speaker share the same audio signal.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A02:01	Speaker #2: General Electrical Failure	Set by the ACM or DACMC when a failure is detected on the Right Front (RF) door or tweeter speaker circuits.
B1A02:11	Speaker #2: Circuit Short To Ground	Set by the ACM or DACMC when a short to ground is detected on the Right Front (RF) door or tweeter speaker circuits. When DTC B1A02:11 is set, the speaker output is disabled.
B1A02:12	Speaker #2: Circuit Short To Battery	Set by the ACM or DACMC when a short to battery is detected on the Right Front (RF) door or tweeter speaker circuits. When DTC B1A02:12 is set, the speaker output is disabled.
B1A02:13	Speaker #2: Circuit Open	Set by the ACM or DACMC when an open is detected on the Right Front (RF) door speaker circuits.

Possible Sources

Wiring, terminals or connectors
Speaker
ACM
DACMC

PINPOINT TEST J : THE RIGHT FRONT (RF) DOOR SPEAKER IS INOPERATIVE

J1 CHECK THE AUDIO SIGNAL TO THE RIGHT FRONT (RF) DOOR SPEAKER

Ignition OFF.

Disconnect: Right Front (RF) Door Speaker C628.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C628-1		C628-4

Is a fluctuating AC voltage present?

Yes

INSTALL a new Right Front (RF) door speaker.
REFER to: Front Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to J2

J2 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A, for vehicles without active noise control.

Disconnect: DACMC C2475B, for vehicles with active noise control.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C612-1		Ground
C612-4		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to J3

J3 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Disconnect: Right Front (RF) Door Tweeter Speaker C613.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C628-1		Ground
C628-4		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to J4

No	REPAIR the circuit in question.

J4 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR AN OPEN

For vehicles without active noise control, Measure:

Positive Lead	Measurement / Action	Negative Lead
C628-1		C240A-23
C628-4		C240A-11

For vehicles with active noise control, Measure:

Positive Lead	Measurement / Action	Negative Lead
C628-1		C2475B-5
C628-4		C2475B-13

Are the resistances less than 3 ohms?

Yes

For vehicles without active noise control, GO to J9
For vehicles with active noise control, GO to J5

No	REPAIR the circuit in question.

J5 CHECK THE RIGHT FRONT (RF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C)

Ignition OFF.

Disconnect: DACMC C2475A.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475A-3		C2475A-13

Is a fluctuating AC voltage present?

Yes

GO to J10

GO to J6

J6 CHECK THE RIGHT FRONT (RF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475A-3		Ground
C2475A-13		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to J7

J7 CHECK THE RIGHT FRONT (RF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475A-3		Ground
C2475A-13		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to J8

No	REPAIR the circuit in question.

J8 CHECK THE RIGHT FRONT (RF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475A-3		C240A-23
C2475A-13		C240A-11

Are the resistances less than 3 ohms?

Yes

GO to J9

No	REPAIR the circuit in question.

J9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

J10 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Right Front (RF) Tweeter Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A02:01	Speaker #2: General Electrical Failure	Set by the ACM or DACMC when a failure is detected on the Right Front (RF) door or tweeter speaker circuits.
B1A02:11	Speaker #2: Circuit Short To Ground	Set by the ACM or DACMC when a short to ground is detected on the Right Front (RF) door or tweeter speaker circuits. When DTC B1A02:11 is set, the speaker output is disabled.
B1A02:12	Speaker #2: Circuit Short To Battery	Set by the ACM or DACMC when a short to battery is detected on the Right Front (RF) door or tweeter speaker circuits. When DTC B1A02:12 is set, the speaker output is disabled.
B1A02:13	Speaker #2: Circuit Open	Set by the ACM or DACMC when an open is detected on the Right Front (RF) door or tweeter speaker circuits.

Possible Sources

Wiring, terminals or connectors
Speaker

PINPOINT TEST K : THE RIGHT FRONT (RF) TWEETER SPEAKER IS INOPERATIVE

K1 CHECK THE RIGHT FRONT (RF) DOOR SPEAKER

Ignition ON.

Operate the audio system in radio tuner AM / FM mode.

Does the Right Front (RF) door speaker operate correctly?

Yes

GO to K2

No	GO to Pinpoint Test J

K2 CHECK THE AUDIO SIGNAL TO THE RIGHT FRONT (RF) TWEETER SPEAKER

Ignition OFF.

Disconnect: Right Front (RF) Tweeter Speaker C613.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C613-1		C613-3

Is a fluctuating AC voltage present?

Yes

INSTALL a new Right Front (RF) tweeter speaker.
REFER to: Front Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to K3

K3 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) TWEETER SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Right Front (RF) Door Speaker C628.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C613-1		Ground
C613-3		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to K4

K4 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) TWEETER SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C613-1		Ground
C613-3		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to K5

No	REPAIR the circuit in question.

K5 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) TWEETER SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C613-1		C628-2
C613-3		C628-3

Are the resistances less than 3 ohms?

Yes

INSTALL a new Right Front (RF) door speaker.
REFER to: Front Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	REPAIR the circuit in question.

The Right Rear (RR) Door Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The ACM or DACMC (if equipped) directs audio signals to the Right Rear (RR) speakers in the form of a fluctuating AC voltage. The Right Rear (RR) door tweeter speaker and the Right Rear (RR) door speaker share the same audio signal.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A03:01	Speaker #3: General Electrical Failure	Set by the ACM or DACMC when a failure is detected on the Right Rear (RR) door or tweeter speaker circuits.
B1A03:11	Speaker #3: Circuit Short To Ground	Set by the ACM or DACMC when a short to ground is detected on the Right Rear (RR) door or tweeter speaker circuits. When DTC B1A03:11 is set, the speaker output is disabled.
B1A03:12	Speaker #3: Circuit Short To Battery	Set by the ACM or DACMC when a short to battery is detected on the Right Rear (RR) door or tweeter speaker circuits. When DTC B1A03:12 is set, the speaker output is disabled.
B1A03:13	Speaker #3: Circuit Open	Set by the ACM or DACMC when an open is detected on the Right Rear (RR) door speaker circuits.

Possible Sources

Wiring, terminals or connectors
Speaker
ACM
DACMC

PINPOINT TEST L : THE RIGHT REAR (RR) DOOR SPEAKER IS INOPERATIVE

L1 CHECK THE AUDIO SIGNAL TO THE RIGHT REAR (RR) DOOR SPEAKER

Ignition OFF.

Disconnect: Right Rear (RR) Door Speaker C835.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C835-1		C835-4

Is a fluctuating AC voltage present?

Yes

INSTALL a new Right Rear (RR) door speaker.
REFER to: Rear Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to L2

L2 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A, for vehicles without active noise control.

Disconnect: DACMC C2475B, for vehicles with active noise control.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C835-1		Ground
C835-4		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to L3

L3 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C835-1		Ground
C835-4		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to L4

No	REPAIR the circuit in question.

L4 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR AN OPEN

For vehicles without active noise control, measure:

Positive Lead	Measurement / Action	Negative Lead
C835-1		C240A-24
C835-4		C240A-12

For vehicles with active noise control, measure:

Positive Lead	Measurement / Action	Negative Lead
C835-1		C2475B-6
C835-4		C2475B-14

Are the resistances less than 3 ohms?

Yes

For vehicles without active noise control, GO to L9
For vehicles with active noise control, GO to L5

No	REPAIR the circuit in question.

L5 CHECK THE RIGHT REAR (RR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C)

Ignition OFF.

Disconnect: DACMC C2475A.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475A-4		C2475A-14

Is a fluctuating AC voltage present?

Yes

GO to L10

GO to L6

L6 CHECK THE RIGHT REAR (RR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475A-4		Ground
C2475A-14		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to L7

L7 CHECK THE RIGHT REAR (RR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475A-4		Ground
C2475A-14		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to L8

No	REPAIR the circuit in question.

L8 CHECK THE RIGHT REAR (RR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475A-4		C240A-24
C2475A-14		C240A-12

Are the resistances less than 3 ohms?

Yes

GO to L9

No	REPAIR the circuit in question.

L9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

L10 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Left Rear (LR) Door Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The ACM or DACMC (if equipped) directs audio signals to the Left Rear (LR) speakers in the form of a fluctuating AC voltage. The Left Rear (LR) door tweeter speaker and the Left Rear (LR) door speaker share the same audio signal.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A04:01	Speaker #4: General Electrical Failure	Set by the ACM or DACMC when a failure is detected on the Left Rear (LR) door or tweeter speaker circuits.
B1A04:11	Speaker #4: Circuit Short To Ground	Set by the ACM or DACMC when a short to ground is detected on the Left Rear (LR) door or tweeter speaker circuits. When DTC B1A04:11 is set, the speaker output is disabled.
B1A04:12	Speaker #4: Circuit Short To Battery	Set by the ACM or DACMC when a short to battery is detected on the Left Rear (LR) door or tweeter speaker circuits. When DTC B1A04:12 is set, the speaker output is disabled.
B1A04:13	Speaker #4: Circuit Open	Set by the ACM or DACMC when an open is detected on the Left Rear (LR) door speaker circuits.

Possible Sources

Wiring, terminals or connectors
Speaker
ACM
DACMC

PINPOINT TEST M : THE LEFT REAR (LR) DOOR SPEAKER IS INOPERATIVE

M1 CHECK THE AUDIO SIGNAL TO THE LEFT REAR (LR) DOOR SPEAKER

Ignition OFF.

Disconnect: Left Rear (LR) Door Speaker C735.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C735-1		C735-4

Is a fluctuating AC voltage present?

Yes

INSTALL a new Left Rear (LR) door speaker.
REFER to: Rear Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

GO to M2

M2 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A, for vehicles without active noise control.

Disconnect: DACMC C2475B, for vehicles with active noise control.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C735-1		Ground
C735-4		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to M3

M3 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C735-1		Ground
C735-4		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to M4

No	REPAIR the circuit in question.

M4 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR AN OPEN

For vehicles without active noise control, measure:

Positive Lead	Measurement / Action	Negative Lead
C735-1		C240A-21
C735-4		C240A-9

For vehicles with active noise control, measure:

Positive Lead	Measurement / Action	Negative Lead
C735-1		C2475B-4
C735-4		C2475B-12

Are the resistances less than 3 ohms?

Yes

For vehicles without active noise control, GO to M9
For vehicles with active noise control, GO to M5

No	REPAIR the circuit in question.

M5 CHECK THE LEFT REAR (LR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C)

Ignition OFF.

Disconnect: DACMC C2475A.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475A-2		C2475A-12

Is a fluctuating AC voltage present?

Yes

GO to M10

GO to M6

M6 CHECK THE LEFT REAR (LR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475A-2		Ground
C2475A-12		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to M7

M7 CHECK THE LEFT REAR (LR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475A-2		Ground
C2475A-12		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to M8

No	REPAIR the circuit in question.

M8 CHECK THE LEFT REAR (LR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2475A-2		C240A-21
C2475A-12		C240A-9

Are the resistances less than 3 ohms?

Yes

GO to M9

No	REPAIR the circuit in question.

M9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Disconnect and install all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

M10 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Disconnect and install all the DACMC connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Poor Quality, Distorted, Or No Sound While In SYNC® Mode

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The APIM transmits left and right channel analog audio signals to the ACM . These signals include inputs from the USB port, the Secure Digital (SD) card slot, the RCA jack, and a Bluetooth media device. If a USB mass storage device is used to play an audio file, the SYNC® system only plays audio files that do not have Digital Rights Management (DRM) protection.

Possible Sources

Wiring, terminals or connectors
ACM
APIM

PINPOINT TEST N : POOR QUALITY, DISTORTED, OR NO SOUND WHILE IN SYNC® MODE

N1 VERIFY THE OPERATION OF THE SYNC® SYSTEM AUDIO SOURCES

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120 and RCA Adapter 105-00121, test the audio output for the RCA jacks, USB port, and Bluetooth.

Is there poor quality, distorted, or no sound from each SYNC® audio source?

Yes

GO to N2

No	If the concern is only with some of the audio sources, REFER to Symptom Chart: SYNC® System, to diagnose the observed symptom. If all audio sources operate correctly, the concern is with the customer's device.

N2 CHECK THE AUDIO CIRCUITS FROM THE APIM (SYNC MODULE) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240B.

Disconnect: APIM C3342.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-23		Ground
C3342-24		Ground
C3342-25		Ground
C3342-26		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to N3

N3 CHECK THE CIRCUITS FROM THE APIM (SYNC MODULE) FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-23		Ground
C3342-24		Ground
C3342-25		Ground
C3342-26		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to N4

No	REPAIR the circuit in question.

N4 CHECK THE CIRCUITS FROM THE APIM (SYNC MODULE) FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-23		C240B-13
C3342-24		C240B-26
C3342-25		C240B-12
C3342-26		C240B-25

Are the resistances less than 3 ohms?

Yes

GO to N5

No	REPAIR the circuit in question.

N5 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Inspect the APIM connector and all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector and all the ACM connectors. Make sure they seat and latch correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The SYNC® System Is Inoperative (No Response Is Received From Phone, Voice, And Media Inputs)

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U3000:04	Control Module: System Internal Failure	Set by the APIM when it detects a fault due to a device conflict or internal failure.

Possible Sources

Audio system concern
Communication network concern
Customer error
Customer device
APIM

PINPOINT TEST O : THE SYNC® SYSTEM IS INOPERATIVE (NO RESPONSE IS RECEIVED FROM PHONE, VOICE, AND MEDIA INPUTS)

O1 VERIFY THAT THE APIM (SYNC MODULE) PASSES THE NETWORK TEST

Using a diagnostic scan tool, perform the network test.

Did the APIM pass the network test?

Yes

GO to O2

No	REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing). See The Accessory Protocol Interface Module (APIM) Does Not Respond To The Scan Tool.

O2 RESET THE APIM (SYNC MODULE) AND RECHECK SYNC® SYSTEM OPERATION

NOTE: Carrying out a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, and deletes any devices paired with the SYNC® system.

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, test the audio output for the audio input jack, USB port, and Bluetooth connection using the VOICE steering wheel switch to enter each mode.

Do all of the SYNC® inputs function correctly?

Yes

The SYNC® system is operating correctly at this time. CARRY OUT a SYNC® system Master Reset. REFER to the Owner's Literature. REVIEW the SYNC® system operation with the customer. If the customer's device still does not operate correctly, the fault is with the customer's device.

GO to O3

O3 RESET THE APIM (SYNC MODULE) AND RECHECK SYNC® SYSTEM OPERATION

NOTE: Carrying out a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, and deletes any devices paired with the SYNC® system.

Carry out an APIM power reset by disconnecting the battery for 5 minutes, then reconnecting it.

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, test the audio output for the audio input jack, USB port, and Bluetooth connection using the VOICE steering wheel switch to enter each mode.

Do all of the SYNC® inputs function correctly?

Yes

If only some, but not all of the inputs are inoperative, See SYNC® System Symptom Chart in this section to diagnose the observed symptom. If all inputs are inoperative and/or U3000:04 is present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

All SYNC® Services Features Are Inoperative Or Inaccurate (Traffic, Directions, And Information)

Normal Operation and Fault Conditions

Possible Sources

APIM
GPSM
Subscription expired

PINPOINT TEST P : ALL SYNC® SERVICES FEATURES ARE INOPERATIVE OR INACCURATE (TRAFFIC, DIRECTIONS, AND INFORMATION)

P1 CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

Ignition ON

Using a diagnostic scan tool, perform the APIM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the APIM ?

Yes

REFER to the Charts in this section.

GO to P2

P2 CHECK FOR GPSM (GLOBAL POSITIONING SYSTEM MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the GPSM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the GPSM ?

Yes

REFER to the Chart in this section.

GO to P3

P3 VERIFY THE CUSTOMER'S SUBSCRIPTION AND PHONE NUMBER

NOTE: Prior to performing this pinpoint test step, inquire with the customer about SYNC® traffic, directions, and information service registration.
Verify that the customer has an active subscription and the correct phone number is registered on the SYNC® website. Refer to www.syncmyride.com.

Is the subscription activated and the correct phone number registered?

Yes

GO to P4

If the subscription is not activated, INFORM the customer that in order for the SYNC® traffic, directions, and information to function, the subscription needs to be activated on the SYNC® website. REFER to www.syncmyride.com. If the phone number is incorrect, INFORM the customer that the correct phone number must be registered on the SYNC® website. REFER to www.syncmyride.com.

P4 VERIFY THE CUSTOMER'S PHONE CONNECTION TO SYNC® TRAFFIC, DIRECTIONS, AND INFORMATION SERVICES

Advise the customer to connect their phone to the SYNC® traffic, directions, and information services. Caller ID blocking must be disabled on the customer's phone. Refer to the Owner's Literature.

Operate one of the SYNC® traffic, directions, and information services.

Verify that the phone call is placed and that the phone is connected to the SYNC® traffic, directions, and information services.

Does the phone connect to the SYNC® traffic, directions, and information services and operate correctly?

Yes

GO to P5

No	GO to Pinpoint Test U

P5 OBSERVE THE SYNC® TRAFFIC, DIRECTIONS, AND INFORMATION SERVICES SUBSCRIPTION COMMERCIAL

Once the customer's phone is connected to the SYNC® traffic, directions, and information services, observe the subscription commercial.

Does the SYNC® traffic, directions, and information services subscription commercial repeat with no selection option?

Yes

There is a potential SYNC® traffic, directions, and information services issue, and the problem does not reside in the vehicles audio system. CONTACT the Ford Technical Hotline for assistance.

GO to P6

P6 CHECK THE OPERATION OF THE DIRECTIONS FROM THE SYNC® TRAFFIC, DIRECTIONS, AND INFORMATION SERVICES

When prompted, select directions from the SYNC® traffic, directions, and information services and observe the audible prompts from the audio system.

Is a single chime, audible prompt, then a short chime heard, indicating the navigation route is being sent to the vehicle?

Yes

The SYNC® traffic, directions, and information services is operating correctly at this time.

If a single chime, audible prompt, then a repeating chime is heard, indicating the navigation route is being sent to the vehicle, GO to P7
If no chime or audible prompt is heard, indicating that the system was unable to locate the vehicle, there is a potential SYNC® Services server issue. The problem does not reside in the vehicle's audio system. CONTACT the Ford Technical Hotline for assistance.

P7 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
If the concern is still present, INSTALL a new .
REFER to: Global Positioning System Module (GPSM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The SYNC® System Voice Or Tone Prompts, Text-To-Speech (TTS) Feature, Or Ringtones Are Inoperative Or Do Not Operate Correctly

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

For more information about the SYNC® system,
REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Description and Operation).
andREFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Description and Operation).
See Voice Recognition

Possible Sources

Wiring, terminals or connectors
Speaker
ACM
APIM

PINPOINT TEST Q : THE SYNC® SYSTEM VOICE OR TONE PROMPTS, TEXT-TO-SPEECH (TTS) FEATURE, OR RINGTONES ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY

Q1 CHECK THE AUDIBLE PROMPT SETTING

Operate the audio system in SYNC® mode.

Verify the audible prompts are enabled. Refer to "SYNC® Voice Recognition Feature" in the Owner's Literature.

Operate the VOICE steering wheel switch and observe the SYNC® audible prompt.

Does the SYNC® system produce an audible prompt correctly?

Yes

The system is operating correctly at this time. The concern was caused by the customer's setting. INSTRUCT the customer in the correct operation of the audible prompt feature.

GO to Q2

Q2 CHECK FOR A VOLTAGE SIGNAL FROM THE APIM (SYNC MODULE)

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POMA6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

Operate the audio system in SYNC® mode.

While operating the VOICE steering wheel switch repeatedly, measure the voltage by backprobing connector C240B:

Positive Lead	Measurement / Action	Negative Lead
C240B-8		C240B-21

Is a fluctuating AC voltage produced each time the VOICE steering wheel switch is operated?

Yes

GO to Q7

GO to Q3

Q3 CHECK THE AUDIBLE PROMPT CIRCUITS FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C240B.

Disconnect: APIM C3342.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-3		Ground
C3342-4		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to Q4

Q4 CHECK THE AUDIBLE PROMPT CIRCUITS FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-3		Ground
C3342-4		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to Q5

No	REPAIR the circuit in question.

Q5 CHECK THE AUDIBLE PROMPT CIRCUITS FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-3		C240B-8
C3342-4		C240B-21

Are the resistances less than 3 ohms?

Yes

GO to Q6

No	REPAIR the circuit in question.

Q6 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Disconnect and inspect the APIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Q7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Voice Recognition Is Inoperative or Does Not Operate Correctly

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B116A:01	Handset Microphone: General Electrical Failure	Set by the APIM when it detects a short to voltage, short to ground, or an open on the microphone circuits.

Possible Sources

Wiring, terminals or connectors
Microphone
Steering wheel switches
APIM

PINPOINT TEST R : THE VOICE RECOGNITION IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

R1 CHECK THE OPERATION OF THE STEERING WHEEL SWITCHES

Operate the infotainment system in radio tuner AM / FM mode.

Operate the VOICE steering wheel switch.

Does the infotainment system enter voice recognition mode?

Yes

GO to R2

No	To diagnose the RH steering wheel switches, GO to Pinpoint Test V

R2 CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: APIM C3342.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-5		Ground
C3342-6		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to R3

R3 CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR A SHORT TO GROUND

Ignition OFF.

Disconnect: Microphone C9221.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-5		Ground
C3342-6		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to R4

No	REPAIR the circuit in question.

R4 CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-5		C9221-2
C3342-6		C9221-3

Are the resistances less than 3 ohms?

Yes

GO to R5

No	REPAIR the circuit in question.

R5 ISOLATE THE MICROPHONE

Install a new microphone.
REFER to: Voice Microphone (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

Test the voice recognition for normal operation.

Is the voice recognition functioning correctly?

Yes

The system is operating correctly at this time. The concern was caused by an inoperative microphone.

GO to R6

R6 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure they seat and latch correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Audio Input Jack Is Inoperative Or Has Poor Sound Quality

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

Possible Sources

Wiring, terminals or connectors
APIM

Visual Inspection and Diagnostic Pre-checks

Make sure the MP3 device is operating correctly.

PINPOINT TEST S : THE AUDIO INPUT JACK IS INOPERATIVE OR HAS POOR SOUND QUALITY

S1 CHECK THE AUDIO INPUT JACK AUDIO FUNCTIONALITY

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using the using the audio input jack.

Is the audio output OK for the audio input jack?

Yes

The system is operating correctly at this time. The concern may be with the customer's device.

GO to S2

S2 CHECK THE AUDIO INPUT JACK CIRCUITS FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Audio Input Jack C3312.

Disconnect: ACM C240A

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3312-1		Ground
C3312-3		Ground
C3312-4		Ground

Is any voltage present?

Yes

REPAIR the affected circuit.

GO to S3

S3 CHECK THE AUDIO INPUT JACK CIRCUITS FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3312-1		Ground
C3312-3		Ground
C3312-4		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to S4

No	REPAIR the affected circuit.

S4 CHECK THE AUDIO INPUT JACK CIRCUITS FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3312-1		C240A-18
C3312-3		C240A-6
C3312-4		C240A-17

Are the resistances less than 3 ohms?

Yes

GO to S5

No	REPAIR the circuit in question.

S5 ISOLATE THE AUDIO INPUT JACK

Connect: ACM C240A.

Install a new audio input jack.
REFER to: Audio Input Socket (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
.

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using the using the audio input jack.

Is the audio output OK for the audio input jack?

Yes

The system is now correctly at this time. The concern was caused by an inoperative audio input jack.

GO to S6

S6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connectors or terminals - clean module pins)
- damaged or bent pins - install new terminals pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The USB Port Is Inoperative Or Does Not Operate Correctly

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1252:04	USB Port: System Internal Failure	Set by the APIM when an over-temperature condition is detected in the USB circuit. This can be caused by a fault in the USB cable, USB port, or customer's USB device.
B1252:11	USB Port: Circuit Short to Ground	Set by the APIM when an over-current condition is detected in the USB circuit. This can be caused by a fault in the USB cable, USB port, or customer's USB device.

Possible Sources

USB cable and port
Device conflict
APIM

PINPOINT TEST T : THE USB (UNIVERSAL SERIAL BUS) PORT IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

T1 CHECK THE USB (UNIVERSAL SERIAL BUS) PORT FUNCTIONALITY

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using the USB port.

Is the audio output OK for the USB port?

Yes

The SYNC® system is operating correctly. REVIEW the operation of the port with the customer. If the customer's device still does not operate correctly, the fault is with the customer's device.

GO to T2

T2 INSPECT THE USB (UNIVERSAL SERIAL BUS) CABLE

Ignition OFF.

Disconnect: USB cable at APIM .

Inspect the USB cable for damage.

Connect: USB cable at APIM .

Ignition ON.

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, attempt to play a file using the USB port.

Is the audio output OK for the USB port?

Yes

The system is operating correctly at this time. The concern was caused by the connection not being seated correctly.

GO to T3

T3 RESET THE APIM (SYNC MODULE) AND RECHECK SYNC® SYSTEM OPERATION

NOTE: Carrying out a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, and deletes any devices paired with the SYNC® system.

Carry out an APIM power reset by disconnecting the battery for 5 minutes, then reconnecting it.

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, attempt to play a file using the USB port.

Is the audio output OK for the USB port?

Yes

No	If only the USB port is inoperative, GO to T4

T4 ISOLATE THE USB (UNIVERSAL SERIAL BUS) CABLE AND PORT

Install a new USB cable and port.
REFER to: SYNC Module [APIM] to Universal Serial Bus (USB) Port Cable (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, attempt to play a file using the USB port.

Is the audio output OK for the USB port?

Yes

The system is operating correctly at this time. The concern was caused by an inoperative cable.

GO to T5

T5 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (install new connectors or terminals - clean module pins)
- damaged or bent pins - install new terminals pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait 2 minutes for the APIM to re-initalize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Unable To Pair Bluetooth Device

Normal Operation and Fault Conditions

Possible Sources

Incompatible Bluetooth device
Customer error
Customer Bluetooth device
APIM

PINPOINT TEST U : UNABLE TO PAIR BLUETOOTH DEVICE

U1 CHECK THE BLUETOOTH CONNECTION

NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases all the phone book and call histories, and deletes any devices paired with the SYNC® system.

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, connect to the SYNC® system using Bluetooth. Follow the tool instructions.

Using a diagnostic scan tool, view the APIM Parameter Identifications (PIDs).

Monitor the Bluetooth device paired PID (BT_PAIR) and the Bluetooth device connected PID (BT_CONN).

Do the Parameter Identifications (PIDs) both read "Yes"?

Yes

The SYNC® system is operating correctly at this time. CARRY OUT a SYNC® system Master Reset. REFER to the Owner's Literature.
REVIEW the pairing process with the customer. If the customer's device still does not pair, the fault is with the customer's device.

GO to U2

U2 CHECK FOR CORRECT ACCESSORY PROTOCOL INTERFACE MODULE (APIM) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The RH Steering Wheel Switches Are Inoperative Or Do Not Operate Correctly

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1380:09	Steering Wheel Right Switch Pack: Component Failure	A continuous and on-demand DTC that sets in the SCCM when the SCCM detects any of the RH steering wheel switches buttons stuck closed.
B1380:11	Steering Wheel Right Switch Pack: Circuit Short to Ground	A continuous and on-demand DTC that sets in the SCCM when the SCCM detects a short to ground on the RH steering wheel switches input circuit.
B1380:17	Steering Wheel Right Switch Pack: Circuit Voltage Above Threshold	A continuous and on-demand DTC that sets in the SCCM when the SCCM detects an open or short to voltage on the RH steering wheel switches input circuit.

Possible Sources

Steering wheel switch
Wiring, terminals, or connectors
Clockspring
SCCM

Visual Inspection and Diagnostic Pre-checks

Inspect the RH steering wheel switches for sticking condition.

PINPOINT TEST V : THE RH (RIGHT-HAND) STEERING WHEEL SWITCHES ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY

V1 CHECK THE RH (RIGHT-HAND) STEERING WHEEL SWITCH PARAMETER IDENTIFICATIONS (PIDS)

Ignition ON.

Using a diagnostic scan tool, view the SCCM Parameter Identifications (PIDs).

Monitor the steering wheel switch Parameter Identifications (PIDs) while pressing each RH steering wheel switch.
- Up (R_CURS_UP)
- Left (R_CURS_LFT)
- Down (R_CURS_DWN)
- Right (R_CURS_RGT)
- Ok (R_CURS_OK)
- Seek-/Phone (SW_SEEKMINUS)
- Seek+/End (SW_SEEKPLUS)
- Voice (SW_VOICE)
- Mute (SW_MUTE)
- Volume + (SW_VOLUP)
- Volume - (SW_VOLDOWN)

Do the PID values agree with the switch positions?

Yes

GO to V10

If one or more, but not all values are incorrect or always read one particular switch position, INSTALL a new steering wheel switch.
REFER to: Steering Wheel Multifunction Switch (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).

If all values are incorrect or always read one particular switch position, GO to V2

V2 CHECK FOR IPC (INSTRUMENT PANEL CLUSTER) DTC (DIAGNOSTIC TROUBLE CODE) U0212:00

Ignition ON.

Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) from the IPC .

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, perform the IPC self-test.

Is DTC U0212:00 set in the IPC ?

Yes

REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See Chart: .

GO to V3

V3 CHECK FOR VOLTAGE FROM THE SCCM (STEERING COLUMN CONTROL MODULE)

WARNING: Turn the ignition OFF and wait one minute to deplete the backup power supply. Failure to follow this instruction may result in serious personal injury or death in the event of an accidental deployment.

Ignition OFF.

Remove the driver airbag.
REFER to: Driver Airbag (501-20B Supplemental Restraint System, Removal and Installation).

Disconnect: RH Steering Wheel Switch C2491.

Disconnect: LH Steering Wheel Switch C2490.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2491-3		C2491-5
C2491-4		C2491-5
C2491-6		C2491-5
C2491-7		C2491-5

Is approximately 5 volts present?

Yes

INSTALL a new steering wheel switch.
REFER to: Steering Wheel Multifunction Switch (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).

GO to V4

V4 CHECK THE STEERING WHEEL HARNESS FOR A SHORT TO GROUND

Ignition OFF.

Disconnect: Clockspring C218B.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2491-3		Ground
C2491-4		Ground
C2491-5		Ground
C2491-6		Ground
C2491-7		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to V5

No	INSTALL a new steering wheel. REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).

V5 CHECK THE STEERING WHEEL HARNESS FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2491-3		C218B-14
C2491-4		C218B-7
C2491-5		C218B-16
C2491-6		C218B-15
C2491-7		C218B-6

Are the resistances less than 3 ohms?

Yes

GO to V6

No	INSTALL a new steering wheel. REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).

V6 CHECK THE STEERING WHEEL HARNESS FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2491-3		C2491-4
C2491-3		C2491-5
C2491-3		C2491-6
C2491-3		C2491-7
C2491-4		C2491-5
C2491-4		C2491-6
C2491-4		C2491-7
C2491-5		C2491-6
C2491-5		C2491-7
C2491-6		C2491-7

Are the resistances greater than 10,000 ohms?

Yes

GO to V7

No	INSTALL a new steering wheel. REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).

V7 CHECK THE CLOCKSPRING FOR A SHORT TO GROUND

Connect: Clockspring C218B.

Disconnect: Clockspring C218C.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2491-3		Ground
C2491-4		Ground
C2491-5		Ground
C2491-6		Ground
C2491-7		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to V8

No	INSTALL a new clockspring. REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).

V8 CHECK THE CLOCKSPRING FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2491-3		C218C-6
C2491-4		C218C-7
C2491-5		C218C-9
C2491-6		C218C-8
C2491-7		C218C-5

Are the resistances less than 3 ohms?

Yes

GO to V9

No	INSTALL a new clockspring. REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).

V9 CHECK THE CLOCKSPRING FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2491-3		C2491-4
C2491-3		C2491-5
C2491-3		C2491-6
C2491-3		C2491-7
C2491-4		C2491-5
C2491-4		C2491-6
C2491-4		C2491-7
C2491-5		C2491-6
C2491-5		C2491-7
C2491-6		C2491-7

Are the resistances greater than 10,000 ohms?

Yes

GO to V10

No	INSTALL a new clockspring. REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).

V10 CHECK FOR CORRECT SCCM (STEERING COLUMN CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the SCCM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the SCCM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Steering Column Control Module (SCCM) (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Audio System Does Not Operate Correctly From The FCIM

Normal Operation and Fault Conditions

Possible Sources

Communication network concern
FCIM

PINPOINT TEST W : THE AUDIO SYSTEM DOES NOT OPERATE CORRECTLY FROM THE FCIM (FRONT CONTROLS INTERFACE MODULE)

W1 VERIFY THAT THE ACM (AUDIO FRONT CONTROL MODULE) , APIM (SYNC MODULE) , AND FCIM (FRONT CONTROLS INTERFACE MODULE) PASS THE NETWORK TEST

Using a diagnostic scan tool, perform the network test.

Did the ACM , APIM , and FCIM pass the network test?

Yes

GO to W2

If the failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The Does Not Respond To The Diagnostic Scan Tool.
If the failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The Does Not Respond To The Diagnostic Scan Tool.
If the failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The Does Not Respond To The Diagnostic Scan Tool.

W2 RESET THE AUDIO SYSTEM MODULES AND RECHECK THE FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Disconnect the battery for 5 minutes, then reconnect it.

Turn the infotainment system on.

Test the FCIM for normal operation.

Does the FCIM operate correctly?

Yes

The is operating correctly at this time. The concern was corrected by resetting the audio system modules.

GO to W3

W3 RETRIEVE THE ACM (AUDIO FRONT CONTROL MODULE) , APIM (SYNC MODULE) , AND FCIM (FRONT CONTROLS INTERFACE MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- APIM
- FCIM

Are any Diagnostic Trouble Codes (DTCs) present in the ACM , APIM , or FCIM ?

Yes

For Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See Chart: .
For Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See Chart: .
For Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See Chart: .

GO to W4

W4 CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect the FCIM connector.

Repair:
- corrosion (install new connector or terminals – clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the FCIM connector and make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. Address the root cause of any connector or pin issues.

The FCDIM Is Inoperative Or Does Not Operate Correctly

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

Possible Sources

Wiring, terminals or connectors
FCDIM

PINPOINT TEST X : THE FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

X1 CHECK FOR SCAN TOOL COMMUNICATION WITH THE FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE)

Ignition ON.

Using a diagnostic scan tool, perform the network test.

Does the scan tool communicate with the FCDIM ?

Yes

GO to X2

No	The FCDIM Does Not Respond To The Scan Tool. REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

X2 OBSERVE THE FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) DISPLAY

Turn the audio system on and observe the FCDIM screen.

Is the FCDIM display completely inoperative?

Yes

GO to X4

GO to X3

X3 CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS) SET IN THE FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE)

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any network Diagnostic Trouble Codes (DTCs) (U-codes) present in the FCDIM ?

Yes

REFER to Charts in this section.

GO to X4

X4 CHECK FOR CORRECT FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the FCDIM connector.

Repair:
- corrosion (install new connectors or terminals - clean module pins)
- damaged or bent pins - install new terminals pins
- pushed-out pins - install new pins as necessary

Reconnect the FCDIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Front Control/Display Interface Module (FCDIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

B116A:01, B117A:01 Or B13F5:01

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B116A:01	Handset Microphone: General Electrical Failure	Set by the DACMC when it detects a short to voltage, short to ground or an open on the front noise cancellation microphone circuits.
B117A:01	Backup Microphone: General Electrical Failure	Set by the DACMC when it detects a short to voltage, short to ground or an open on the rear noise cancellation microphone circuits.
B13F5:01	Microphone 3: General Electrical Failure	Set by the DACMC when it detects a short to voltage, short to ground or an open on the rear noise cancellation microphone circuits.

Possible Sources

Wiring, terminals or connectors
Microphone
DACMC

PINPOINT TEST Y : B116A:01, B117A:01 OR B13F5:01

Y1 CHECK THE NOISE CANCELLATION MICROPHONE CIRCUITS TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: DACMC C2475A.

Disconnect: Inoperative Noise Cancellation Microphone.

Ignition ON.

Right Noise Cancellation Microphone ( B116A:01)

Positive Lead	Measurement / Action	Negative Lead
C2475A-5		Ground
C2475A-15		Ground

Left Noise Cancellation Microphone ( B117A:01)

Positive Lead	Measurement / Action	Negative Lead
C2475A-6		Ground
C2475A-16		Ground

Rear Noise Cancellation Microphone ( B13F5:01)

Positive Lead	Measurement / Action	Negative Lead
C2475A-8		Ground
C2475A-18		Ground

Is any voltage present?

Is DTC U3003:17 present?

Yes

REPAIR the circuit in question.

GO to Y2

Y2 CHECK THE NOISE CANCELLATION MICROPHONE CIRCUITS TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO GROUND

Ignition OFF.

Right Noise Cancellation Microphone ( B116A:01)

Positive Lead	Measurement / Action	Negative Lead
C2475A-5		Ground
C2475A-15		Ground

Left Noise Cancellation Microphone ( B117A:01)

Positive Lead	Measurement / Action	Negative Lead
C2475A-6		Ground
C2475A-16		Ground

Rear Noise Cancellation Microphone ( B13F5:01)

Positive Lead	Measurement / Action	Negative Lead
C2475A-8		Ground
C2475A-18		Ground

Are the resistances greater than 10,000 ohms?

Yes

REFER to: Direct Current/Alternating Current (DC/AC) Inverter (414-05 Voltage Converter/Inverter, Diagnosis and Testing).

No	GO to Y3 REPAIR the circuit in question.

Y3 CHECK THE NOISE CANCELLATION MICROPHONE CIRCUITS TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR AN OPEN

Disconnect: Inoperative Noise Cancellation Microphone.

Right Noise Cancellation Microphone ( B116A:01)

Positive Lead	Measurement / Action	Negative Lead
C2475A-5		C9228-1
C2475A-15		C9228-2

Left Noise Cancellation Microphone ( B117A:01)

Positive Lead	Measurement / Action	Negative Lead
C2475A-6		C9227-1
C2475A-16		C9227-2

Rear Noise Cancellation Microphone ( B13F5:01)

Positive Lead	Measurement / Action	Negative Lead
C2475A-8		C9225-1
C2475A-18		C9225-2

Are the resistances less than 3 ohms?

Yes

GO to Y4

No	REPAIR the circuit in question.

Y4 CHECK THE CIRCUITS TO THE NOISE CANCELLATION MICROPHONE FOR A SHORT TOGETHER

Right Noise Cancellation Microphone ( B116A:01)

Positive Lead	Measurement / Action	Negative Lead
C2475A-5		C2475A-15

Left Noise Cancellation Microphone ( B117A:01)

Positive Lead	Measurement / Action	Negative Lead
C2475A-6		C2475A-16

Rear Noise Cancellation Microphone ( B13F5:01)

Positive Lead	Measurement / Action	Negative Lead
C2475A-8		C2475A-18

Is the resistance greater than 10,000 ohms?

Yes

GO to Y5

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Y5 ISOLATE THE NOISE CANCELLATION MICROPHONE

Install a new noise cancellation microphone for the one in question.
REFER to: Noise Cancellation Microphone (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

Using a diagnostic scan tool, clear the DACMC Diagnostic Trouble Codes (DTCs).

Perform the DACMC self-test.

Is DTC B116A:01 or B13F5:01 present?

Yes

GO to Y6

No	The concern was caused by an inoperative noise cancellation microphone. The system is operating correctly at this time.

Y6 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Disconnect and inspect the DACMC connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the DACMC connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

B12CA:11, B12CA:15, B12CB:11, OR B12CB:15

Refer to Wiring Diagrams Cell 131 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B12CA:11	Start/Stop "Eco-Start" Status Indicator: Circuit Short To Ground	Set by the FCIM when a short to ground is detected on the auto start-stop deactivation switch circuits.
B12CA:15	Start/Stop "Eco-Start" Status Indicator: Circuit Short To Battery or Open	Set by the FCIM when a short to battery or open is detected on the auto start-stop deactivation switch circuits.
B12CB:11	Start/Stop "Eco-Start" Enable Button: Circuit Short To Ground	Set by the FCIM when a short to ground is detected on the auto start-stop deactivation switch circuits.
B12CB:15	Start/Stop "Eco-Start" Enable Button: Circuit Short To Battery or Open	Set by the FCIM when a short to battery or open is detected on the auto start-stop deactivation switch circuits.

Possible Sources

Wiring, terminals, or connectors
Auto start-stop deactivation switch
FCIM

PINPOINT TEST Z : B12CA:11, B12CA:15, B12CB:11, OR B12CB:15

Z1 VERIFY THE AUTO START-STOP DEACTIVATION SWITCH STATUS INDICATOR ILLUMINATION FUNCTION

Ignition ON.

Depress the auto start-stop deactivation switch and verify that the indicator in the switch illuminates.

Does the indicator in the switch illuminate when pressed, and turn off when pressed again?

Yes

REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See The Auto Stop-Start Indicator Is Never Or Always On

GO to Z2

Z2 CHECK THE AUTO START-STOP DEACTIVATION SWITCH CIRCUITS FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: FCIM C2402B.

Disconnect: Auto Start-Stop Deactivation Switch C2489.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2489-4		Ground
C2489-7		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to Z3

Z3 CHECK THE AUTO START-STOP DEACTIVATION SWITCH CIRCUITS FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2489-4		Ground
C2489-7		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to Z4

No	REPAIR the circuit in question.

Z4 CHECK THE AUTO START-STOP DEACTIVATION SWITCH CIRCUITS FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2489-4		C2402B-24
C2489-7		C2402B-23

Are the resistances less than 3 ohms?

Yes

GO to Z5

No	REPAIR the circuit in question.

Z5 CHECK THE AUTO START-STOP DEACTIVATION SWITCH CIRCUITS FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2489-4		C2489-7

Is the resistance greater than 10,000 ohms?

Yes

INSTALL a new auto start-stop deactivation switch.
REFER to: Auto-Start-Stop Deactivation Switch (303-06C Starting System - 1.6L EcoBoost (132kW/180PS) - Sigma, Removal and Installation).

No	REPAIR the circuit in question.

U0100:00

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0100:00	Lost Communication With Body Control Module: No Sub Type Information	Set by the DACMC , or GPSM when network messages are missing from the PCM for more than 5 seconds with the ignition in RUN.

Possible Sources

Wiring, terminals or connectors
Network communication concern
DACMC
GPSM
PCM

PINPOINT TEST AA : U0100:00

AA1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AA2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AA2 CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)

Ignition ON.

Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve the Diagnostic Trouble Codes (DTCs) from all modules.

Is DTC U0100:00 set in any audio system module?

Yes

GO to AA3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AA3 CHECK THE PCM (POWERTRAIN CONTROL MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the BCM self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the BCM ?

Yes

Refer to the appropriate section in Group 303 for the procedure.

GO to AA4

AA4 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- DACMC
- GPSM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the DACMC , GPSM ?

Yes

For U3003:16, GO to Pinpoint Test AK
For U3003:17, GO to Pinpoint Test AL

GO to AA5

AA5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0100:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0100:00 set in more than one module?

Yes

GO to AA6

No	If there is an observable symptom, REFER to the General Audio System Symptom Chart in this section. If there is no observable symptom, the system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AA6 CHECK FOR CORRECT PCM (POWERTRAIN CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the PCM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the PCM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0140:00

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0140:00	Lost Communication With Body Control Module: No Sub Type Information	Set by the APIM , DACMC , FCIM and GPSM when network messages are missing from the BCM for more than 5 seconds with the ignition in RUN.

Possible Sources

Wiring, terminals or connectors
Network communication concern
DACMC
FCIM
APIM
GPSM
BCM

PINPOINT TEST AB : U0140:00

AB1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AB2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AB2 CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)

Ignition ON.

Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve the Diagnostic Trouble Codes (DTCs) from all modules.

Is DTC U0140:00 set in any audio system module?

Yes

GO to AB3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AB3 CHECK THE BCM (BODY CONTROL MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the BCM self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the BCM ?

Yes

For U3003:16,
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
See U3003:16.
For U3003:17,
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
See U3003:17.

GO to AB4

AB4 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- APIM
- GPSM
- DACMC
- FCIM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the APIM , GPSM , DACMC , or FCIM ?

Yes

For U3003:16, GO to Pinpoint Test AK
For U3003:17, GO to Pinpoint Test AL

GO to AB5

AB5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0140:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0140:00 set in more than one module?

Yes

GO to AB6

No	If there is an observable symptom, REFER to the General Audio System Symptom Chart in this section. If there is no observable symptom, the system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AB6 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the BCM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the BCM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0155:00

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0155:00	Lost Communication With IPC Control Module: No Sub Type Information	Set by the ACM , APIM , DACMC , FCDIM , and GPSM when network messages are missing from the IPC for more than 5 seconds with the ignition in RUN.

Possible Sources

Wiring, terminals or connectors
Network communication concern
ACM
APIM
DACMC
FCDIM
GPSM
IPC

PINPOINT TEST AC : U0155:00

AC1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AC2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AC2 CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)

Ignition ON.

Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve the DTC from all modules.

Is DTC U0155:00 set in any audio system module?

Yes

GO to AC3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AC3 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the IPC self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the IPC ?

Yes

For U3003:16,
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See U3003:16.
For U3003:17,
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See U3003:17.

GO to AC4

AC4 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- APIM
- DACMC
- FCDIM
- GPSM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , DACMC , FCDIM , or GPSM ?

Yes

For U3003:16, GO to Pinpoint Test AK
For U3003:17, GO to Pinpoint Test AL

GO to AC5

AC5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0155:00 set in more than one module?

Yes

GO to AC6

No	If there is an observable symptom, REFER to General Audio System Symptom Chart in this section. If there is no observable symptom, the system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AC6 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION

Ignition OFF.

Disconnect and inspect the IPC connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the IPC connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0184:00

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0184:00	Lost Communication With Radio: No Sub Type Information	Set by the APIM when network messages are missing from the ACM for more than 5 seconds with the ignition in RUN.

Possible Sources

Wiring, terminals or connectors
Network communication concern
ACM
APIM

PINPOINT TEST AD : U0184:00

AD1 VERIFY THE CUSTOMER'S CONCERN

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AD2

No	The system is operating normally at this time. This DTC may have been set due to high network traffic or an intermittent fault condition.

AD2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0184:00

Ignition ON.

Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, perform the self-test for the APIM .

Is DTC U0184:00 set in the APIM ?

Yes

GO to AD3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AD3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- APIM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM or APIM ?

Yes

For U3003:16, GO to Pinpoint Test AK
For U3003:17, GO to Pinpoint Test AL

GO to AD4

AD4 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0237:00

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0237:00	Lost Communication With Digital Audio Control Module "C": No Sub Type Information	Set by the ACM when it is missing network messages from the DACMC for more than 5 seconds with the ignition in the RUN position.

Possible Sources

Wiring, terminals or connectors
Network communication concern
ACM
DACMC

PINPOINT TEST AE : U0237:00

AE1 VERIFY THE CUSTOMER'S CONCERN

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AE2

No	The system is operating normally at this time. This DTC may have been set due to high network traffic or an intermittent fault condition.

AE2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0237:00

Ignition ON.

Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, perform the self-test for the APIM .

Is DTC U0237:00 set in the ACM ?

Yes

GO to AE3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AE3 CHECK THE COMMUNICATION NETWORK

Ignition ON.

Using a diagnostic scan tool, perform the network test.

Does the DACMC pass the network test?

Yes

GO to AE4

No	REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing). The DACMC Does Not Respond To The Scan Tool.

AE4 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- DACMC

Is DTC U3003:16 or U3003:17 recorded in any module?

Yes

REFER to Charts in this section.

INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If U0237:00 is still present, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

U0253:00

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0253:00	Lost Communication With Accessory Protocol Interface Module: No Sub Type Information	Set by the ACM , FCDIM , and FCIM when network messages are missing from the APIM for more than 5 seconds with the ignition in RUN.

Possible Source

APIM

PINPOINT TEST AF : U0253:00

AF1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AF2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AF2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0253:00

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0253:00 set in the ACM , FCDIM , or FCIM ?

Yes

GO to AF3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AF3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- APIM
- FCDIM
- FCIM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , FCDIM , or FCIM ?

Yes

• For U3003:16, GO to Pinpoint Test AK
• For U3003:17, GO to Pinpoint Test AL

GO to AF4

AF4 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0253:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0253:00 set in more than one module?

Yes

GO to AF5

• If there is an observable symptom,
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See Symptom Chart: General Audio System.
• If there is no observable symptom, the system is operating correctly at this time. The may have been set due to high network traffic or an intermittent fault condition.

AF5 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0256:00

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0256:00	Lost Communication With Front Controls Interface Module "A": No Sub Type Information	Set by the ACM and the FCDIM when network messages are missing from the FCIM for more than 5 seconds with the ignition in the RUN position.

Possible Sources

Wiring, terminals or connectors
Network communication concern
ACM
FCDIM
APIM

PINPOINT TEST AG : U0256:00

AG1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AG2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AG2 CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)

Ignition ON.

Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve the Diagnostic Trouble Codes (DTCs) from all modules.

Is DTC U0256:00 set in the ACM or FCDIM ?

Yes

GO to AG3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AG3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- FCDIM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , or FCDIM ?

Yes

For U3003:16, GO to Pinpoint Test AK
For U3003:17, GO to Pinpoint Test AL

GO to AG4

AG4 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0256:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0256:00 set in both the ACM and the APIM ?

Yes

GO to AG5

No	If there is an observable symptom, REFER to the General Audio System Symptom Chart in this section. If there is no observable symptom, the system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AG5 CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the FCIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the FCIM connector and make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. Address the root cause of any connector or pin issues.

U0257:00

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0257:00	Lost Communication With Front Controls/Display Interface Module: No Sub Type Information	Set by the ACM and the APIM when network messages are missing from the FCDIM for more than 5 seconds with the ignition in the RUN position.

Possible Sources

Wiring, terminals or connectors
Network communication concern
ACM
FCDIM
APIM

PINPOINT TEST AH : U0257:00

AH1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AH2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AH2 CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)

Ignition ON.

Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve the Diagnostic Trouble Codes (DTCs) from all modules.

Is DTC U0257:00 set in the ACM or APIM ?

Yes

GO to AH3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AH3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- APIM
- FCDIM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , or FCDIM ?

Yes

For U3003:16,
For U3003:17, GO to Pinpoint Test AL

GO to AH4

AH4 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0257:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0257:00 set in both the ACM and the APIM ?

Yes

GO to AH5

No	If there is an observable symptom, REFER to the General Audio System Symptom Chart in this section. If there is no observable symptom, the system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AH5 CHECK FOR CORRECT FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the FCDIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the FCDIM connector and make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Front Control/Display Interface Module (FCDIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. Address the root cause of any connector or pin issues.

U1000:00

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U1000:00	Solid State Driver Protection Activated - Driver Disabled: No Sub Type Information	Sets when the FCIM has disabled a circuit due to a repetitive circuit overload and a progressive threshold is met.

Possible Sources

FCIM

PINPOINT TEST AI : U1000:00

AI1 REVIEW THE DIAGNOSTIC TROUBLE CODES (DTCS)

Review the DTCs from the FCIM self-test.

Are any other DTCs present besides U1000:00 or U3000:49?

Yes

Diagnose the fault causing the other DTCs. REFER to the Chart. After the repair, GO to AI2

GO to AI2

AI2 REPEAT THE FCIM (FRONT CONTROLS INTERFACE MODULE) SELF-TEST

Ignition ON.

Using a diagnostic scan tool, clear the DTCs. Repeat the FCIM self-test and clear the DTCs.

Is DTC U3000:49 present?

Yes

INSTALL a new ,
REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is operating correctly at this time. The circuit short has been repaired.

U3000:96

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Active Noise Control, Noise Cancellation Microphone, and DACMC .

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U3000:96	Control Module: Component Internal Failure	Set by the DACMC when DC offset is detected on any of the four speaker channels.

Possible Sources

Wiring, terminals, or connectors
Speaker(s)
DACMC

PINPOINT TEST AJ : U3000:96

AJ1 VERIFY THE CUSTOMER'S CONCERN

Verify if there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AJ2

No	The system is operating normally at this time.

AJ2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3000:96

Ignition ON.

Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, perform the retrieve the DACMC self-test.

Is DTC U3000:96 set in the DACMC ?

Yes

GO to AJ3

No	The system is operating correctly at this time.

AJ3 CHECK FOR SPEAKER DIAGNOSTIC TROUBLE CODES (DTCS)

Review the recorded results from the self-test.

Are any speaker Diagnostic Trouble Codes (DTCs) recorded in the DACMC ?

Yes

REFER to the Chart in this section.

GO to AJ4

AJ4 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (install new connector or terminals – clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U3003:16

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	Set by the ACM , APIM , DACMC , FCIM , FCDIM , GPSM , and when the supply voltage falls below 10 volts for at least 10 seconds during normal operation or for more than 250 milliseconds during the self-test.

Possible Sources

Wiring, terminals or connectors
Charging system concern
Module concern

PINPOINT TEST AK : U3003:16

AK1 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3003:16

Ignition ON.

Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question.

WAIT at least 15 seconds.

Using a diagnostic scan tool, repeat the self-test.

Is DTC U3003:16 still present?

Yes

GO to AK2

No	The system is operating correctly at this time. The DTC may have been set due to a previous low battery voltage condition.

AK2 CHECK FOR VOLTAGE RELATED DTC (DIAGNOSTIC TROUBLE CODE) IN THE DIRECT CURRENT/DIRECT CURRENT (DCDC) CONVERTER CONTROL MODULE

Using a diagnostic scan tool, perform a Direct Current/Direct Current (DCDC) Converter Control Module self-test.

Are any voltage-related Diagnostic Trouble Codes (DTCs) set in the Direct Current/Direct Current (DCDC) Converter Control Module?

Yes

REFER to: Direct Current/Alternating Current (DC/AC) Inverter (414-05 Voltage Converter/Inverter, Diagnosis and Testing).

GO to AK3

AK3 CHECK THE BATTERY CONDITION AND STATE OF CHARGE

Check the battery condition and verify that the battery is fully charged.
REFER to: Battery (414-01 Battery, Mounting and Cables, Diagnosis and Testing).
See Battery Condition Test.

Is the battery OK and fully charged?

Yes

GO to AK4

No	REFER to: Direct Current/Alternating Current (DC/AC) Inverter (414-05 Voltage Converter/Inverter, Diagnosis and Testing).

AK4 CHECK THE MODULE VOLTAGE SUPPLY

Ignition OFF.

Measure and record the voltage at the battery.

Disconnect the audio system module setting DTC U3003:16.

Ignition ON.

Measure the voltage between the module setting DTC U3003:16 and ground.

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C240A-1		Ground

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-1		Ground

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2402-26		Ground

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2398-1		Ground

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2123-1		Ground

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2475B-8		Ground

Is the voltage within 0.2 volts of the recorded battery voltage?

Yes

GO to AK5

No	REPAIR the circuit for high resistance.

AK5 CHECK THE SUSPECT MODULE GROUND CIRCUIT FOR CONTINUITY

Measure the voltage at the suspect module.

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C240A-1		C240A-13

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C3342-1		C3342-37
C3342-1		C3342-38

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2402A-26		C2402A-1

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2123-1		C2123-9

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2475B-8		C2475B-1

Is the suspect module voltage greater than 11 volts?

Yes

For the , GO to AK6
For the , GO to AK7
For the , GO to AK8
For the , GO to AK9
For the , GO to AK10
For the , GO to AK11

No	REPAIR the circuit for high resistance.

AK6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AK7 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AK8 CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the FCIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the FCIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AK9 CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the GPSM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the GPSM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Global Positioning System Module (GPSM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AK10 CHECK FOR CORRECT FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the FCDIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the FCDIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Front Control/Display Interface Module (FCDIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AK11 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U3003:17

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	Set by the ACM , APIM , DACMC , FCIM , and GPSM when the supply voltage is more than 15.8 volts for more than 250 milliseconds during normal operation or the self-test.

Possible Sources

Wiring, terminals or connectors
Charging system concern
Module concern

PINPOINT TEST AL : U3003:17

AL1 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3003:17

Ignition ON.

Using a diagnostic scan tool, clear the DTC for the module in question.

WAIT at least 10 seconds.

Using a diagnostic scan tool, perform the self-test for the module in question.

Is DTC U3003:17 present?

Yes

GO to AL2

No	The system is operating correctly at this time. The DTC may have been set previously during battery charging or while jump starting the vehicle.

AL2 CHECK FOR HIGH VOLTAGE DTC (DIAGNOSTIC TROUBLE CODE) SET IN OTHER MODULES

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Are high voltage Diagnostic Trouble Codes (DTCs) set in more than one module?

Yes

REFER to: Direct Current/Alternating Current (DC/AC) Inverter (414-05 Voltage Converter/Inverter, Diagnosis and Testing).

No	For the ACM , GO to AL3 For the APIM , GO to AL4 For the FCIM , GO to AL5 For the GPSM , GO to AL6 For the FCDIM , GO to AL7 For the DACMC , GO to AL8

AL3 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AL4 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AL5 CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the FCIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the FCIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AL6 CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the GPSM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the GPSM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Global Positioning System Module (GPSM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AL7 CHECK FOR CORRECT FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the FCDIM connector.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the FCDIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Front Control/Display Interface Module (FCDIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AL8 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.