415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display 2013 - 2014 Fusion
Diagnosis and Testing Procedure revision date: 08/1/2013

Information and Entertainment System

DTC Chart: ACM

For a SYNC®-related concern, refer to the SYNC® System Symptom Chart before connecting the scan tool and beginning DTC -based diagnostics.

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
B1A01:01 Speaker #1: General Electrical Failure For Left Front (LF) door speaker, GO to Pinpoint Test I For Left Front (LF) A-pillar speaker, GO to Pinpoint Test J
B1A01:11 Speaker #1: Circuit Short To Ground For Left Front (LF) door speaker, GO to Pinpoint Test I For Left Front (LF) A-pillar speaker, GO to Pinpoint Test J
B1A01:12 Speaker #1: Circuit Short To Battery For Left Front (LF) door speaker, GO to Pinpoint Test I For Left Front (LF) A-pillar speaker, GO to Pinpoint Test J
B1A01:13 Speaker #1: Circuit Open   GO to Pinpoint Test I
B1A02:01 Speaker #2: General Electrical Failure For Right Front (RF) door speaker, GO to Pinpoint Test K For Right Front (RF) A-pillar speaker, GO to Pinpoint Test L
B1A02:11 Speaker #2: Circuit Short To Ground For Right Front (RF) door speaker, GO to Pinpoint Test K For Right Front (RF) A-pillar speaker, GO to Pinpoint Test L
B1A02:12 Speaker #2: Circuit Short To Battery For Right Front (RF) door speaker, GO to Pinpoint Test K For Right Front (RF) A-pillar speaker, GO to Pinpoint Test L
B1A02:13 Speaker #2: Circuit Open   GO to Pinpoint Test K
B1A03:01 Speaker #3: General Electrical Failure   GO to Pinpoint Test M
B1A03:11 Speaker #3: Circuit Short To Ground   GO to Pinpoint Test M
B1A03:12 Speaker #3: Circuit Short To Battery   GO to Pinpoint Test M
B1A03:13 Speaker #3: Circuit Open   GO to Pinpoint Test M
B1A04:01 Speaker #4: General Electrical Failure   GO to Pinpoint Test N
B1A04:11 Speaker #4: Circuit Short To Ground   GO to Pinpoint Test N
B1A04:12 Speaker #4: Circuit Short To Battery   GO to Pinpoint Test N
B1A04:13 Speaker #4: Circuit Open   GO to Pinpoint Test N
B1A56:21 Antenna: Signal Amplitude < Minimum   GO to Pinpoint Test A
B1A89:01 Satellite Antenna: General Electrical Failure   GO to Pinpoint Test B
B1A89:13 Satellite Antenna: Circuit Open   GO to Pinpoint Test B
B1D19:49 Compact Disc Unit: Internal Electronic Failure CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC B1D19:49 is retrieved again, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
B1D19:4B Compact Disc Unit: Over Temperature The ACM was over-temperature. This may occur during extended use. Audio operation can resume after the ACM cools. CLEAR the Diagnostic Trouble Codes (DTCs). This is normal operation.
U0155:00 Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information   GO to Pinpoint Test AE
U0237:00 Lost Communication With Digital Audio Control Module "C": No Sub Type Information   GO to Pinpoint Test AH
U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information   GO to Pinpoint Test AI
U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information   GO to Pinpoint Test AJ
U0257:00 Lost Communication With Front Controls / Display Interface Module: No Sub Type Information

NOTE: Despite the description, this DTC applies to the FDIM , not the FCDIM .

  GO to Pinpoint Test AK
U201A:51 Control Module Main Calibration Data: Not Programmed CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data.
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U2100:00 Initial Configuration Not Complete: No Sub Type Information CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data.
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U2101:00 Control Module Configuration Incompatible: No Sub Type Information CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data.
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:41 Control Module: General Checksum Failure CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is retrieved again, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:42 Control Module: General Memory Failure CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:42 is retrieved again, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:96 Control Module: Component Internal Failure   GO to Pinpoint Test B
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AN
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AO


DTC Chart: APIM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
C1001:01 Vision System Camera: General Electrical Failure  
REFER to: Parking Aid (413-13B Parking Aid - Vehicles With: Active Park Assist, Diagnosis and Testing).
B108E:01 Display: General Electrical Failure   GO to Pinpoint Test W
B116A:01 Handset Microphone: General Electrical Failure   GO to Pinpoint Test R
B1215:00 External Memory Card: No Sub Type Information   GO to Pinpoint Test S
B1252:11 USB Port: Circuit Short To Ground   GO to Pinpoint Test S
B1252:13 USB Port: Circuit Open   GO to Pinpoint Test S
B12B8:11 USB Port #2: Circuit Short To Ground

NOTE: This DTC refers to USB port #2 on the APIM itself, which is not used.

INSPECT the APIM USB port #2 for damage and remove any debris. CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC B12B8:11 is retrieved again, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U0140:00 Lost Communication With Body Control Module: No Sub Type Information   GO to Pinpoint Test AC
U0151:00 Lost Communication With Restraints Control Module: No Sub Type Information   GO to Pinpoint Test AD
U0155:00 Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information   GO to Pinpoint Test AE
U0162:00 Lost Communication With Navigation Display Module: No Sub Type Information   GO to Pinpoint Test W
U016A:00 Lost Communication With Global Positioning System Module: No Sub Type Information   GO to Pinpoint Test AF
U0184:00 Lost Communication With Radio: No Sub Type Information   GO to Pinpoint Test AG
U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information   GO to Pinpoint Test AJ
U0423:00 Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information RETRIEVE and follow Diagnostic Trouble Codes (DTCs) present in the IPC .
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
U1A00:87 Private Communication Network: Missing Message   GO to Pinpoint Test C
U2017:45 Control Module Software #2: Program Memory Failure CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U2017:45 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:51 Control Module Software #2: Not Programmed PROGRAM the APIM .
REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation).
CLEAR the DTC . REPEAT the self-test. If DTC U2017:54 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:52 Control Module Software #2: Not Activated PROGRAM the APIM .
REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation).
CLEAR the DTC . REPEAT the self-test. If DTC U2017:54 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:54 Control Module Software #2: Missing Calibration PROGRAM the APIM .
REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation).
CLEAR the DTC . REPEAT the self-test. If DTC U2017:54 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2100:00 Initial Configuration Not Complete: No Sub Type Information CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the APIM programming as directed by the scan tool.
REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See APIM Programming. If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2101:00 Control Module Configuration Incompatible: No Sub Type Information CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the APIM programming as directed by the scan tool.
REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See APIM Programming. If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:04 Control Module: System Internal Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:04 is retrieved again For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:41 Control Module: General Checksum Failure CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:42 Control Module: General Memory Failure CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:42 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:88 Control Module: Bus off

NOTE: Network communication/message Diagnostic Trouble Codes (DTCs) may result from intermittent concerns such as damaged wiring or low battery voltage occurrences. Additionally, vehicle repair procedures such as module reprogramming often set these Diagnostic Trouble Codes (DTCs). To avoid repeat network concerns, inspect for damaged or corroded wiring at the APIM . Test the vehicle battery, refer to Section 414-00. Replacing a module to resolve a network DTC is unlikely to resolve the concern.

The module could not communicate on the network at a point in time. The fault is currently not present. CLEAR the DTC . REPEAT the network test with the scan tool.
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AN
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AO


DTC Chart: DACMC

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
B116A:01 Handset Microphone: General Electrical Failure   GO to Pinpoint Test Z
B117A:01 Backup Microphone: General Electrical Failure   GO to Pinpoint Test Z
B13F5:01 Microphone 3: General Electrical Failure   GO to Pinpoint Test Z
B13F7:13 Audio Input 1: Circuit Open   GO to Pinpoint Test H
B13F8:13 Audio Input 2: Circuit Open   GO to Pinpoint Test H
B13F9:13 Audio Input 3: Circuit Open   GO to Pinpoint Test H
B13FA:13 Audio Input 4: Circuit Open   GO to Pinpoint Test H
B13FB:11 Audio Enable Line: Circuit Short To Ground   GO to Pinpoint Test H
B1A01:01 Speaker #1: General Electrical Failure For LF door speaker, GO to Pinpoint Test I For LF A-pillar speaker, GO to Pinpoint Test J
B1A01:11 Speaker #1: Circuit Short To Ground For LF door speaker, GO to Pinpoint Test I For LF A-pillar speaker, GO to Pinpoint Test J
B1A01:12 Speaker #1: Circuit Short To Battery For LF door speaker, GO to Pinpoint Test I For LF A-pillar speaker, GO to Pinpoint Test J
B1A01:13 Speaker #1: Circuit Open   GO to Pinpoint Test I
B1A02:01 Speaker #2: General Electrical Failure For RF door speaker, GO to Pinpoint Test K For RF A-pillar speaker, GO to Pinpoint Test L
B1A02:11 Speaker #2: Circuit Short To Ground For RF door speaker, GO to Pinpoint Test K For RF A-pillar speaker, GO to Pinpoint Test L
B1A02:12 Speaker #2: Circuit Short To Battery For RF door speaker, GO to Pinpoint Test K For RF A-pillar speaker, GO to Pinpoint Test L
B1A02:13 Speaker #2: Circuit Open   GO to Pinpoint Test K
B1A03:01 Speaker #3: General Electrical Failure   GO to Pinpoint Test M
B1A03:11 Speaker #3: Circuit Short To Ground   GO to Pinpoint Test M
B1A03:12 Speaker #3: Circuit Short To Battery   GO to Pinpoint Test M
B1A03:13 Speaker #3: Circuit Open   GO to Pinpoint Test M
B1A04:01 Speaker #4: General Electrical Failure   GO to Pinpoint Test N
B1A04:11 Speaker #4: Circuit Short To Ground   GO to Pinpoint Test N
B1A04:12 Speaker #4: Circuit Short To Battery   GO to Pinpoint Test N
B1A04:13 Speaker #4: Circuit Open   GO to Pinpoint Test N
U0100:00 Lost Communication With ECM/PCM "A": No Sub Type Information   GO to Pinpoint Test AB
U0140:00 Lost Communication With Body Control Module: No Sub Type Information   GO to Pinpoint Test AB
U0155:00 Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information   GO to Pinpoint Test AE
U0184:00 Lost Communication With Radio: No Sub Type Information   GO to Pinpoint Test AG
U2100:00 Initial Configuration Not Complete: No Sub Type Information CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data.
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U2101:00 Control Module Configuration Incompatible: No Sub Type Information CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data.
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3000:41 Control Module: General Checksum Failure CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is still present, INSTALL a new DACMC .
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
REPEAT the self-test.
U3000:42 Control Module: General Memory Failure CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is still present, INSTALL a new DACMC .
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
REPEAT the self-test.
U3000:94 Control Module: Unexpected Operation   GO to Pinpoint Test E
U3000:96 Control Module: Component Internal Failure   GO to Pinpoint Test AM
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AN
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AO


DTC Chart: FCIM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
C1B14:11 Sensor Supply Voltage A: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
C1B14:12 Sensor Supply Voltage A: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B00D5:01 Restraint System Passenger Disable Indicator: General Electrical Failure CLEAR the DTC . WAIT 10 seconds. REPEAT the self-test. If DTC B00D5:01 is still present, INSTALL a new FCIM .
REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
B102E:11 Air Quality Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B102E:15 Air Quality Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B102E:92 Air Quality Sensor: Performance or Incorrect Operation  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1034:11 Left Front Seat Heater Element: Circuit Short To Ground  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1034:12 Left Front Seat Heater Element: Circuit Short To Battery  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1034:13 Left Front Seat Heater Element: Circuit Open  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1036:11 Right Front Seat Heater Element: Circuit Short To Ground  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1036:12 Right Front Seat Heater Element: Circuit Short To Battery  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1036:13 Right Front Seat Heater Element: Circuit Open  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1038:11 Left Front Seat Heater Sensor: Circuit Short To Ground  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1038:12 Left Front Seat Heater Sensor: Circuit Short To Battery  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1038:15 Left Front Seat Heater Sensor: Circuit Short To Battery or Open  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B103A:11 Right Front Seat Heater Sensor: Circuit Short To Ground  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B103A:12 Right Front Seat Heater Sensor: Circuit Short To Battery  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B103A:15 Right Front Seat Heater Sensor: Circuit Short To Battery or Open  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B105A:12 Cabin Temperature Sensor Fan: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B105A:14 Cabin Temperature Sensor Fan: Circuit Short To Ground or Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1081:07 Left Temperature Damper Motor: Mechanical Failure  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1081:11 Left Temperature Damper Motor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1081:12 Left Temperature Damper Motor: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1081:13 Left Temperature Damper Motor: Circuit Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1082:07 Right Temperature Damper Motor: Mechanical Failure  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1082:11 Right Temperature Damper Motor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1082:12 Right Temperature Damper Motor: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1082:13 Right Temperature Damper Motor: Circuit Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1083:07 Recirculation Damper Motor: Mechanical Failure  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1083:11 Recirculation Damper Motor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1083:12 Recirculation Damper Motor: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1083:13 Recirculation Damper Motor: Circuit Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1086:07 Air Distribution Damper Motor: Mechanical Failure  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1086:11 Air Distribution Damper Motor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1086:12 Air Distribution Damper Motor: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1086:13 Air Distribution Damper Motor: Circuit Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10AF:11 Blower Fan Relay: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10AF:12 Blower Fan Relay: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10AF:13 Blower Fan Relay: Circuit Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B3:11 Right Panel Air Discharge Temperature: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B3:15 Right Panel Air Discharge Temperature: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B4:11 Right Floor Air Discharge Temperature: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B4:15 Right Floor Air Discharge Temperature: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B5:11 Left Panel Air Discharge Temperature: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B5:15 Left Panel Air Discharge Temperature: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B6:11 Left Floor Air Discharge Temperature: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B6:15 Left Floor Air Discharge Temperature: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B8:63 Push Buttons: Circuit / Component Protection Time-Out Install a new FCIM .
REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
B10B9:12 Blower Control: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B9:14 Blower Control: Circuit Short To Ground or Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B113C:11 Hazard Switch Illumination: Circuit Short To Ground  
REFER to: Instrument Panel Cluster (IPC) and Panel Illumination (413-00 Instrument Panel Cluster (IPC) and Panel Illumination, Diagnosis and Testing).
B11E5:11 Left HVAC Damper Position Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E5:15 Left HVAC Damper Position Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E6:11 Right HVAC Damper Position Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E6:15 Right HVAC Damper Position Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E7:11 Air Distribution Damper Position Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E7:15 Air Distribution Damper Position Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11F0:11 Air Intake Damper Position Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11F0:15 Air Intake Damper Position Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1202:01 Restraint System Passenger Enable Indicator: General Electrical Failure CLEAR the DTC . WAIT 10 seconds. REPEAT the self-test. If DTC B1202:01 is still present, INSTALL a new FCIM .
REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
B12CA:11 Start/Stop "Eco-Start" Status Indicator: Circuit Short To Ground   GO to Pinpoint Test AA
B12CA:15 Start/Stop "Eco-Start" Status Indicator: Circuit Short To Battery or Open   GO to Pinpoint Test AA
B12CB:11 Start/Stop "Eco-Start" Enable Button: Circuit Short To Ground   GO to Pinpoint Test AA
B12CB:15 Start/Stop "Eco-Start" Enable Button: Circuit Short To Battery or Open   GO to Pinpoint Test AA
B1474:11 Heater Relay 1: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1474:12 Heater Relay 1: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1474:13 Heater Relay 1: Circuit Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147A:11 Heater Relay 2: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147A:12 Heater Relay 2: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147A:13 Heater Relay 2: Circuit Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147B:11 Heater Relay 3: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147B:12 Heater Relay 3: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147B:13 Heater Relay 3: Circuit Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A61:11 Cabin Temperature Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A61:15 Cabin Temperature Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A63:11 Right Solar Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A63:15 Right Solar Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A64:11 Left Solar Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A64:15 Left Solar Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A69:11 Humidity Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A69:15 Humidity Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1B71:11 Evaporator Temperature Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1B71:15 Evaporator Temperature Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1C83:11 Rear Defog Relay: Circuit Short To Ground  
REFER to: Glass, Frames and Mechanisms (501-11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B1C83:12 Rear Defog Relay: Circuit Short To Battery  
REFER to: Glass, Frames and Mechanisms (501-11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B1C83:13 Rear Defog Relay: Circuit Open  
REFER to: Glass, Frames and Mechanisms (501-11 Glass, Frames and Mechanisms, Diagnosis and Testing).
U0140:00 Lost Communication With Body Control Module: No Sub Type Information   GO to Pinpoint Test AC
U0155:00 Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information   GO to Pinpoint Test AE
U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information   GO to Pinpoint Test AI
U0401:00 Invalid Data Received from ECM/PCM A: No Sub Type Information This DTC sets when the FCIM receives invalid network data from the PCM with a faulted signal data input. RETRIEVE and REPAIR all non-network Diagnostic Trouble Codes (DTCs) in the other modules.
U0401:81 Invalid Data Received from ECM/PCM A: Invalid Serial Data Received This DTC sets when the FCIM receives invalid network data from the PCM with a faulted signal data input. RETRIEVE and REPAIR all non-network Diagnostic Trouble Codes (DTCs) in the other modules.
U0401:82 Invalid Data Received from ECM/PCM A: Alive / Sequence Counter Incorrect / Not Updated This DTC sets when the FCIM receives invalid network data from the PCM with a faulted signal data input. RETRIEVE and REPAIR all non-network Diagnostic Trouble Codes (DTCs) in the other modules.
U0422:68 Invalid Data Received From Body Control Module: Event Information
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
, BCM DTC Chart to RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the BCM .
U0422:81 Invalid Data Received From: Body Control Module: Invalid Serial Data Received
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
, BCM DTC Chart to RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the BCM .
U0433:82 Invalid Data Received From Cruise Control Front Distance Range Sensor: Alive / Sequence Counter Incorrect / Not Updated This DTC sets when the FCIM receives invalid network data from the PCM with a faulted signal data input. RETRIEVE and REPAIR all non-network Diagnostic Trouble Codes (DTCs) in the other modules.
U1000:00 Solid State Driver Protection Actived Driver Disabled: No Sub Type Information   GO to Pinpoint Test AL
U2100:00 Initial Configuration Not Complete: No Sub Type Information CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data.
REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3000:41 Control Module: General Checksum Failure CLEAR the Diagnostic Trouble Codes (DTCs). WAIT 10 seconds. REPEAT the self-test. If DTC U3000:41 is still present, INSTALL a new FCIM .
REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3000:49 Control Module: Internal Electronic Failure ADDRESS all other Diagnostic Trouble Codes (DTCs) first. CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:49 is retrieved again, INSTALL a new FCIM .
REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AN
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AO


DTC Chart: GPSM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
U0100:00 Lost Communication with ECM/PCM "A": No Sub Type Information   GO to Pinpoint Test AB
U0140:00 Lost Communication With Body Control Module: No Sub Type Information   GO to Pinpoint Test AC
U0155:00 Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information   GO to Pinpoint Test AE
U0401:00 Invalid Data Received from ECM/PCM A: No Sub Type Information This DTC sets when the GPSM receives invalid network data from the PCM with a faulted signal data input. RETRIEVE and REPAIR all non-network Diagnostic Trouble Codes (DTCs) in the other modules.
U0422:00 Invalid Data Received From Body Control Module: No Sub Type Information Retrieve and follow DTCs present in the DTC .
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
U0423:00 Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information Retrieve and follow DTCs present in the IPC .
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
U2100:00 Initial Configuration Not Complete: No Sub Type Information CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data.
REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U2101:00 Control Module Configuration Incompatible: No Sub Type Information CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data.
REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3000:09 Control Module: Component Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:09 is retrieved again, PERFORM a battery reset by disconnecting the battery for 5 minutes, then reconnecting it.
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:09 is retrieved again, INSTALL a new GPSM .
    REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3000:41 Control Module: General Checksum Failure CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is retrieved again, INSTALL a new GPSM .
REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3000:42 Control Module: General Memory Failure CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:42 is retrieved again, INSTALL a new GPSM .
REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AN
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AO


DTC Chart: SCCM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
B1380:09 Steering Wheel Right Switch Pack: Component Failure   GO to Pinpoint Test U
B1380:11 Steering Wheel Right Switch Pack: Circuit Short To Ground   GO to Pinpoint Test U
B1380:17 Steering Wheel Right Switch Pack: Circuit Voltage Above Threshold   GO to Pinpoint Test U
All other DTCs —  
REFER to: Steering Wheel and Column Electrical Components (211-05 Steering Wheel and Column Electrical Components, Diagnosis and Testing).


DTC Chart: TCU - PHEV

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
B116C:04 External SIM Cable/SIM Card: System Internal Failure   GO to Pinpoint Test Y
U0100:00 Lost Communication With ECM/PCM "A": No Sub Type Information   GO to Pinpoint Test AB
U0140:00 Lost Communication With Body Control Module: No Sub Type Information   GO to Pinpoint Test AC
U0155:00 Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information   GO to Pinpoint Test AE
U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information   GO to Pinpoint Test AI
U2100:00 Initial Configuration Not Complete: No Sub Type Information CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data.
REFER to: Telematic Control Unit Module (TCU) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U2101:00 Control Module Configuration Incompatible: No Sub Type Information CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect Programmable Module Installation (PMI) procedures. If there have been recent service actions with this module, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data.
REFER to: Telematic Control Unit Module (TCU) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3000:04 Control Module: System Internal Failure CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:04 is still present, INSTALL a new TCU .
REFER to: Telematic Control Unit Module (TCU) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
REPEAT the self-test.
U3000:41 Control Module: General Checksum Failure CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:41 is still present, INSTALL a new TCU .
REFER to: Telematic Control Unit Module (TCU) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
REPEAT the self-test.
U3000:42 Control Module: General Memory Failure CLEAR the Diagnostic Trouble Codes (DTCs). REPEAT the self-test. If DTC U3000:42 is still present, INSTALL a new TCU .
REFER to: Telematic Control Unit Module (TCU) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
REPEAT the self-test.
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AN
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AO


Symptom Chart(s)

Symptom Chart — General Audio System

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).



  Symptom Chart


Condition Possible Sources Actions
A module does not respond to the scan tool
  • Fuse
  • Wiring, terminals or connectors
  • Communication concern
  • Module
 
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
The FCIM illumination is inoperative
  • Backlighting system concern
  • FCIM
 
REFER to: Instrument Panel Cluster (IPC) and Panel Illumination (413-00 Instrument Panel Cluster (IPC) and Panel Illumination, Diagnosis and Testing).
The CD player is inoperative/does not operate correctly
  • CD
  • ACM
  • INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system
  • If the system operates correctly, the concern was caused by a damaged CD .
  • If the system does not operate correctly, INSTALL a new ACM .
    REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
The RH steering wheel switches are inoperative or do not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test U
The media hub is inoperative or has poor sound quality Refer to the Pinpoint Test   GO to Pinpoint Test S
The speed sensitive volume does not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test D
The audio system does not operate correctly from the FCIM Refer to the Pinpoint Test   GO to Pinpoint Test V
An individual switch in the FCIM is inoperative Refer to the Pinpoint Test INSTALL a new FCIM .
REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
The FDIM touchscreen is inoperative or does not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test W
The audio system displays “SD CARD FAULT” Refer to the Pinpoint Test
The auto start-stop indocator is inoperative or does not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test AA


Symptom Chart — MyFord® Mobile - PHEV

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).



  Symptom Chart


Condition Possible Sources Actions
MyFord® Mobile is inoperative or does not operate correctly from the mobile phone application. Refer to the Pinpoint Test   GO to Pinpoint Test Y
MyFord® Mobile is inoperative or does not operate correctly from the website. Refer to the Pinpoint Test   GO to Pinpoint Test Y


Symptom Chart — Sound Quality

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).



  Symptom Chart


Condition Possible Sources Actions
Poor reception — AM / FM Refer to the Pinpoint Test   GO to Pinpoint Test A
Continuous seek/scan — AM/FM Refer to the Pinpoint Test   GO to Pinpoint Test A
Poor sound quality or distorted sound from one or more speakers (not all speakers) Refer to the Pinpoint Test   GO to Pinpoint Test F
No sound from all speakers Refer to the Pinpoint Test   GO to Pinpoint Test G
Poor quality/distorted/no sound while in SYNC® mode Refer to the Pinpoint Test   GO to Pinpoint Test B
The Left Front (LF) tweeter speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test J
The Right Front (RF) tweeter speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test L
The Left Front (LF) door speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test I
The Right Front (RF) door speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test K
The Left Rear (LR) door speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test N
The Right Rear (RR) door speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test M
A Loud, Low Frequency Noise Is Heard From The Audio System With The Audio System Off Refer to the Pinpoint Test   GO to Pinpoint Test E


Symptom Chart — Satellite Radio

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).



  Symptom Chart


Condition Possible Sources Actions
Poor reception — satellite radio Refer to the Pinpoint Test   GO to Pinpoint Test B
Continuous seek/scan — satellite radio Refer to the Pinpoint Test   GO to Pinpoint Test B
Poor sound quality/no sound while in satellite radio mode — all other functions operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test B
The satellite radio is inoperative/does not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test B


Symptom Chart — Navigation

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).



  Symptom Chart


Condition Possible Sources Actions
Navigation is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test X
The SIRIUS® data services are not available in navigation mode Refer to the Pinpoint Test   GO to Pinpoint Test C


Symptom Chart — SYNC® System

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).



  Symptom Chart


Condition Possible Sources Actions
All SYNC® Services features are inoperative or inaccurate (traffic, directions, and information) Refer to the Pinpoint Test. PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
If the concern is still present, GO to Pinpoint Test P
The SYNC® system voice or tone prompts, Text-To-Speech (TTS) feature, or ringtones are inoperative or do not operate correctly Refer to the Pinpoint Test. PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
If the concern is still present, GO to Pinpoint Test Q
During a phone call, no incoming audio is heard in the vehicle Refer to the Pinpoint Test. PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
If the concern is still present, GO to Pinpoint Test Q
Voice recognition is inoperative or does not operate correctly Refer to the Pinpoint Test. PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
If the concern is still present, GO to Pinpoint Test R
During a phone call, no outgoing audio is heard on the outside device Refer to the Pinpoint Test. PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
If the concern is still present, GO to Pinpoint Test R
No sound from all SYNC® audio sources (Bluetooth, USB , Secure Digital (SD) card, RCA jacks) Refer to the Pinpoint Test. PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
If the concern is still present, GO to Pinpoint Test O
The SYNC® steering wheel switches are inoperative or do not operate correctly Refer to the Pinpoint Test. PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
If the concern is still present, GO to Pinpoint Test U
All media hub functions are inoperative or do not operate correctly ( USB ports, Secure Digital (SD) card, and RCA jacks) Refer to the Pinpoint Test. PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
If the concern is still present, GO to Pinpoint Test S
The USB port(s) is/are inoperative or do/does not operate correctly Refer to the Pinpoint Test. PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
If the concern is still present, GO to Pinpoint Test S
The Secure Digital (SD) card slot is inoperative or does not operate correctly Refer to the Pinpoint Test. PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
, If the concern is still present, GO to Pinpoint Test S
The RCA jacks are inoperative or do not operate correctly Refer to the Pinpoint Test. PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
If the concern is still present, GO to Pinpoint Test S
Unable to pair Bluetooth device Refer to the Pinpoint Test. PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
If the concern is still present, GO to Pinpoint Test T
An individual Bluetooth device feature is inoperative (text messaging, media playback or controls, phone book download, call history, or call waiting) Customer's device compatibility
  • PERFORM the APIM Reset.

  • REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
    If the concern is still present, INSTRUCT the customer to review the device compatibility list. REFER to www.syncmyride.com. It is normal operation for unsupported or incompatible Bluetooth features to be unavailable through the SYNC® system.
  • If the inoperative feature is compatible, ADVISE the customer to check their device for firmware updates, and if required, reset their device following the manufacturer's instructions.
911 Assist™ or Vehicle Health Report (VHR) is inoperative or does not operate correctly
  • Unregistered SYNC® owner account
  • RCM misconfiguration
  • IPC misconfiguration
  • Verify that the customer has a SYNC® Owner Account on www.syncmyride.com.
  • This error message appears due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the IPC or RCM .
    • If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.


Pinpoint Tests

Poor Reception - AM-FM


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See AM/FM Radio.

The RDS function allows the vehicle operator to choose which genre (category) of music to listen to. When the SCAN button is pressed, the ACM only stops at channels falling within the selected category. If no channel in the selected category is found, the ACM continues to scan without stopping. This can appear to be a reception issue, but it is actually due to the customer's setting.

Possible Sources


PINPOINT TEST A : POOR RECEPTION - AM-FM
A1   CHECK THE ANTENNA ENABLE CIRCUIT
  • Ignition OFF.
  • Disconnect: Antenna C4194.
  • Ignition ON.
  • Operate the audio system in radio tuner AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C4194-2   Ground



Is the voltage greater than 11 volts?

Yes GO to A4
No GO to A2


A2   CHECK THE ANTENNA ENABLE CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C4194-2   C240A-2



Is the resistance less than 3 ohms?

Yes GO to A3
No REPAIR the circuit.


A3   CHECK THE ANTENNA ENABLE CIRCUIT FOR A SHORT TO GROUND
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C4194-2   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to A7
No REPAIR the circuit.


A4   CHECK THE AM/FM ANTENNA COAXIAL CABLE
  • Ignition OFF.
  • Disconnect: AM / FM antenna in-line coaxial cable connection behind the RH floor console side trim panel.
  • Disconnect: AM / FM antenna coaxial cable at the ACM .
  • Measure the resistance of the upper ACM antenna coaxial cable core between the antenna and the upper ACM antenna coaxial cable in-line connection; and between the upper ACM antenna coaxial cable core and shield.
  • Measure the resistance of the lower ACM antenna coaxial cable core between the ACM and the lower ACM antenna coaxial cable in-line connection; and between the lower AM / FM antenna coaxial cable core and shield.

Is the resistance of each AM / FM antenna coaxial cable core less than 2 ohms, and the resistance between the core and shield of each ACM antenna cable greater than 10,000 ohms?

Yes GO to A5
No INSTALL a new upper or lower AM / FM antenna coaxial cable as necessary.
REFER to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


A5   ISOLATE THE ANTENNA
  • Connect: AM / FM antenna in-line coaxial cable connection Behind The RH Floor Console Side Trim Panel.
  • Connect: AM / FM antenna coaxial cable at the ACM .
  • Install a new antenna.
    REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Operate the audio system in radio tuner AM / FM mode.

Is the reception OK?

Yes The system is operating correctly at this time. The concern was caused by an inoperative AM / FM antenna.
No GO to A6


A6   ISOLATE THE ANTENNA COAXIAL CABLE
  • Ignition OFF.
  • Substitute each antenna coaxial cable by routing a new component. Do not remove the original antenna cable at this time.
  • Operate the audio system in radio tuner AM / FM mode.

Is the reception OK?

Yes INSTALL a new antenna coaxial cable for the inoperative cable.
REFER to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No REMOVE the substitute antenna cable. GO to A7


A7   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Satellite Radio Is Inoperative, Has Poor Reception, or No Sound

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Satellite Radio.

When a satellite radio subscription is activated, the Electronic Serial Number (ESN) of the built-in satellite receiver is associated with the VIN . As a result, the ACM cannot be swapped from one vehicle to another.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A89:11 Satellite Antenna: Circuit Short To Ground Set by the ACM when a short to ground is detected in the satellite antenna circuit. This DTC can be either continuous or on-demand.
B1A89:13 Satellite Antenna: Circuit Open Set by the ACM when an open is detected in the satellite antenna circuit. This DTC can be either continuous or on-demand.
U3000:96 Control Module: Component Internal Failure Set by the ACM when a fault is detected in the internal satellite radio receiver. This results in complete loss of satellite radio functionality.


Possible Sources

Visual Inspection and Diagnostic Pre-check


PINPOINT TEST B : THE SATELLITE RADIO IS INOPERATIVE, HAS POOR RECEPTION, OR NO SOUND
B1   CHECK THE ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the ACM Diagnostic Trouble Codes (DTCs).
  • Repeat the ACM self-test.

Are any Diagnostic Trouble Codes (DTCs) present?

Yes If DTC B1A89:11 or DTC B1A89:13 is present, GO to B4
If DTC U3000:96 is present, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

For all other ACM Diagnostic Trouble Codes (DTCs), REFER to the DTC Charts in this section.
No GO to B2


B2   VERIFY AN ACTIVE SUBSCRIPTION
  • Operate the audio system in satellite radio mode and observe the infotainment display.

Does the display indicate the subscription has expired?

Yes The subscription has expired. INFORM the customer to contact SIRIUS® to reactivate the subscription.
No GO to B3


B3   CHECK THE RECEPTION AND CATEGORY FILTER SETTING
  • Turn the category filter function off. Refer to the Owner's Literature.
  • Drive the vehicle to an open location, free of obstacles.
  • Scan for a good channel.

Does the satellite audio system find a good channel with normal reception?

Yes The system is operating correctly at this time. The concern was a result of no channel being found in the selected category or obstructions to the antenna line of sight.
No GO to B4


B4   CHECK THE SATELLITE RADIO ANTENNA COAXIAL CABLE RESISTANCE
  • Ignition OFF.
  • Disconnect: satellite radio antenna coaxial cable connection at the ACM .
  • Disconnect: satellite radio antenna coaxial cable in-line connection at the RH kick panel.
  • Disconnect: satellite radio antenna coaxial cable connection at the satellite radio antenna.
  • Measure the resistance of the upper satellite radio antenna coaxial cable core between the satellite radio antenna and the satellite radio antenna in-line coaxial cable connection; and between the upper satellite radio antenna coaxial cable core and shield.
  • Measure the resistance of the lower satellite radio antenna coaxial cable core between the ACM and the satellite radio antenna in-line coaxial cable connection; and between the lower satellite radio antenna coaxial cable core and shield.

Is the resistance of each satellite radio antenna coaxial cable core less than 1 ohm, and the resistance between the core and shield of each satellite radio antenna coaxial cable more than 10,000 ohms?

Yes GO to B5
No INSTALL a new upper or lower satellite radio antenna coaxial cable as necessary.
REFER to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


B5   ISOLATE THE SATELLITE RADIO ANTENNA
  • Connect: satellite radio antenna coaxial cable connection at the ACM .
  • Connect: satellite radio antenna coaxial cable in-line connection at the RH kick panel.
  • Install a new satellite radio antenna.
    REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Drive the vehicle to an open location, free of obstacles.
  • Operate the audio system in satellite radio mode.

Does the system operate correctly?

Yes The system is operating correctly at this time. The concern was caused by an inoperative satellite radio antenna.
No GO to B6


B6   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all ACM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The SIRIUS® Data Services Are Not Available


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See SIRIUS® Data Services.

Possible Sources


PINPOINT TEST C : THE SIRIUS® DATA SERVICES ARE NOT AVAILABLE
C1   CHECK FOR SATELLITE AUDIO CONCERNS
  • Ignition ON.
  • Using a diagnostic scan tool, perform the ACM self-test.
  • Operate the infotainment system in satellite audio mode.

Are any ACM Diagnostic Trouble Codes (DTCs) or satellite audio concerns present?

Yes REFER to the ACM DTC Chart in this section.
No GO to C2


C2   VERIFY AN ACTIVE SUBSCRIPTION
  • Operate the audio system in SIRIUS® data services mode and observe the infotainment display.

Does the display indicate the subscription has expired?

Yes The subscription has expired. INFORM the customer to contact SIRIUS® to reactivate the subscription.
No GO to C3


C3   CHECK THE SATELLITE DATA CIRCUITS FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240B.
  • Disconnect: APIM C3342.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-6   Ground
      C240B-19   Ground



Is any voltage present?

Yes REPAIR the circuit.
No GO to C4


C4   CHECK THE SATELLITE DATA CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-6   Ground
      C240B-19   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to C5
No REPAIR the circuit.


C5   CHECK THE SATELLITE DATA CIRCUITS FOR AN OPEN
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-6   C3342-51
      C240B-19   C3342-52



Are the resistances less than 3 ohms?

Yes GO to C6
No REPAIR the circuit.


C6   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Speed Compensated Volume Does Not Operate Correctly

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Speed Compensated Volume.

Possible Sources


PINPOINT TEST D : THE SPEED COMPENSATED VOLUME DOES NOT OPERATE CORRECTLY
D1   CHECK THE SPEEDOMETER OPERATION
  • Drive the vehicle and observe the speedometer.

Does the speedometer operate correctly?

Yes GO to D2
No
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See The Speedometer Is Inoperative


D2   CHECK THE SPEED COMPENSATED VOLUME SETTING
  • Turn the speed compensated volume off. Refer to the Owner's Literature.
  • Operate the audio system in radio tuner AM / FM mode.
  • Drive the vehicle at various speeds and observe the speaker volume.
  • Set the speed compensated volume to maximum compensation. Refer to the Owner's Literature.
  • Operate the audio system in radio tuner AM / FM mode.
  • Drive the vehicle at various speeds and observe the speaker volume.

Does the volume remain constant with the speed compensated volume turned off, and increase and decrease with vehicle speed with the speed compensated volume set to maximum?

Yes The system is operating correctly at this time. INSTRUCT the customer in the correct usage of the speed compensated volume feature.
No GO to D3


D3   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0155:00 retrieved in any audio system module?

Yes GO to Pinpoint Test AE
No GO to D4


D4   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



A Loud, Low Frequency Noise Is Heard From The Audio System With The Audio System Off

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Active Noise Control, Noise Cancellation Microphones, and DACMC .



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U3000:94 Control Module: Unexpected Operation Set by the DACMC when a fault is detected with the active noise control system.


Possible Sources

Visual Inspection and Diagnostic Pre-checks

The active noise control system may not be compatible with speakers, other audio system components, and audio system layouts not approved by Ford. Ensure that no modifications have been made to the audio system.


PINPOINT TEST E : A LOUD, LOW FREQUENCY NOISE IS HEARD FROM THE AUDIO SYSTEM WITH THE AUDIO SYSTEM OFF
E1   CHECK FOR NOISE CANCELLATION MICROPHONE OR SPEAKER DIAGNOSTIC TROUBLE CODES (DTCS) PRESENT IN THE DACMC (DIGITAL AUDIO CONTROL MODULE C)
  • Using a diagnostic scan tool, perform the DACMC self-test.

Are any noise cancellation microphone or speaker Diagnostic Trouble Codes (DTCs) recorded in the DACMC ?

Yes
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: DACMC .
No GO to E2


E2   VERIFY THE CUSTOMER'S CONCERN IS STILL PRESENT
  • Ignition ON.
  • Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
  • Turn the audio system off.
  • Drive the vehicle on the road for at least 5 minutes.
  • Verify if there is an observable symptom present.

Is a loud, low frequency noise heard from the audio system?

Yes GO to E4
No GO to E3


E3   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3000:94
  • Using a diagnostic scan tool, perform the DACMC self-test.

Is DTC U3000:94 set in the DACMC ?

Yes GO to E4
No The system is operating correctly at this time.


E4   CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the DACMC connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the DACMC connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new DACMC .
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



Poor Sound Quality Or Distorted Sound From One Or More Speakers (Not All Speakers)

Normal Operation and Fault Conditions

The ACM sends audio signals to the speakers in the form of AC voltage, resulting in clear audio output.

Possible Sources

Visual Inspection and Diagnostic Pre-checks

Visually inspect around the suspect area for any possible rattle conditions such as:


PINPOINT TEST F : POOR SOUND QUALITY OR DISTORTED SOUND FROM ONE OR MORE SPEAKERS (NOT ALL SPEAKERS)
F1   ISOLATE THE ZONE
  • Operate the audio system using digital media ( CD , MP3, etc.).
  • Using the audio system fade and balance feature, adjust the audio sound to each of the four zones (Left Front (LF), Right Front (RF), Left Rear (LR) and Right Rear (RR)) of the vehicle to isolate the poor sound quality.
  • Locate and apply pressure to the trim panel(s) around the poor sound quality area in question.

Does applying pressure to a trim panel reduce or eliminate the audible noise?

Yes REPAIR or REPLACE the trim panel as needed.
No GO to F2


F2   REMOVE AND INSPECT BEHIND/UNDERNEATH THE SUSPECT TRIM PANEL(S)
  • Remove the trim panel to access the suspect speaker.
  • Operate the audio system using digital media ( CD , MP3, etc.).
  • Validate where the poor sound quality area is located.
  • Check:
    • Trim panel(s) for loose components around the speaker area, missing or broken pieces joining trim panel components.
    • Lock rod and mechanical parts for correct attachment.
    • All fasteners are secured and tightened to specified torque.
    • All wire harness retainers and push pins are secured.
    • Watershield for correct placement (speaker air path not blocked).
    • Watershield for correct bonding to sheet metal.
    • All speaker bracket fasteners are secured and tightened to specified torque.
    • All safety belt retractors.
    • All child safety belt anchors (if equipped).

Was the source of the noise located?

Yes REPAIR or REPLACE any loose or broken component or fastener as needed.
No GO to F3


F3   CHECK THE SUSPECT SPEAKER FOR WATER INTRUSION
  • Inspect for watermarks.
  • Check the:
    • Cone
    • Magnet
    • Basket

Are any watermarks present on the speaker?

Yes VERIFY the water shield is in the correct location, REPAIR or REPLACE any trim, door, or speaker seal as required.
DRY the speaker in question and TEST the system for normal operation.
No GO to F4


F4   ISOLATE SPEAKER TO VERIFY NOISE
  • Remove the suspect speaker from its location and leave the speaker connected to the harness.
  • Hold the speaker away from any trim panel(s) and ensure the speaker is isolated from contact.
  • Operate the audio system using digital media ( CD , MP3, etc.).

Is the noise still present in the suspect speaker?

Yes INSTALL a new speaker for the one in question.
No LOCATE the source of the noise and REPAIR as needed.



No Sound From All Speakers


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

A short to ground or short to voltage in the circuitry to one of the speakers may cause multiple speakers to lose sound due to the built-in overload protection feature of the ACM . In this case, a speaker fault DTC sets, and the appropriate pinpoint test should be followed to isolate the damaged circuit.

Possible Sources


PINPOINT TEST G : NO SOUND FROM ALL SPEAKERS
G1   CHECK FOR SPEAKER DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, perform the ACM self-test.

Are any speaker fault Diagnostic Trouble Codes (DTCs) present?

Yes REFER to the ACM DTC Chart in this section.
No For vehicles without active noise control, GO to G2 For vehicles with active noise control, GO to G3


G2   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


G3   CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the DACMC connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the DACMC connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new DACMC .
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



Poor Or No Sound From All The Door Speakers (With Active Noise Control)


Refer to Wiring Diagrams Cell 130 for schematic and connector information.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B13FB:11 Audio Enable Line: Circuit Short To Ground Sets when a short to ground is detected on the enable circuit.
B13F7:13 Audio Input 1: Circuit Open Sets when an open is detected on the RF speaker circuits.
B13F8:13 Audio Input 2: Circuit Open Sets when an open is detected on the LF speaker circuits.
B13F9:13 Audio Input 3: Circuit Open Sets when an open is detected on the LR speaker circuits.
B13FA:13 Audio Input 4: Circuit Open Sets when an open is detected on the RR speaker circuits.


Possible Sources


PINPOINT TEST H : POOR OR NO SOUND FROM ALL THE DOOR SPEAKERS (WITH ACTIVE NOISE CONTROL)
H1   CHECK THE DACMC (DIGITAL AUDIO CONTROL MODULE C) ENABLE CIRCUIT VOLTAGE
  • Ignition OFF.
  • Disconnect: DACMC C2475B.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475B-2   Ground



Is the voltage between 3.8 and 6.7 volts?

Yes GO to H5
No GO to H2


H2   CHECK THE DACMC (DIGITAL AUDIO CONTROL MODULE C) ENABLE CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A
  • Disconnect: ACM C240B
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-7   Ground



Is any voltage present?

Yes REPAIR the circuit.
No GO to H3


H3   CHECK THE DACMC (DIGITAL AUDIO CONTROL MODULE C) ENABLE CIRCUIT FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-7   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to H4
No REPAIR the circuit.


H4   CHECK THE DACMC (DIGITAL AUDIO CONTROL MODULE C) ENABLE CIRCUIT FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-7   C2475B-2
      C240B-18   C2475B-2



Is the resistance less than 3 ohms?

Yes GO to H11
No REPAIR the circuit.


H5   CHECK THE AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C)
  • Ignition OFF.
  • Disconnect: DACMC C2475A.
  • Operate the audio system in radio tuner AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475A-1   C2475A-11
      C2475A-3   C2475A-13
      C2475A-2   C2475A-12
      C2475A-4   C2475A-14



Is a fluctuating AC voltage present?

Yes GO to H10
No GO to H6


H6   CHECK THE AUDIO CIRCUITS TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-22   Ground
      C240A-10   Ground
      C240A-23   Ground
      C240A-11   Ground
      C240A-21   Ground
      C240A-9   Ground
      C240A-24   Ground
      C240A-12   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to H7


H7   CHECK THE AUDIO CIRCUITS TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-22   Ground
      C240A-10   Ground
      C240A-23   Ground
      C240A-11   Ground
      C240A-21   Ground
      C240A-9   Ground
      C240A-24   Ground
      C240A-12   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to H8
No REPAIR the circuit in question.


H8   CHECK THE AUDIO CIRCUITS FOR A SHORT TO SHIELD
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-22   C240A-19
      C240A-10   C240A-19
      C240A-23   C240A-19
      C240A-11   C240A-19
      C240A-21   C240A-19
      C240A-9   C240A-19
      C240A-24   C240A-19
      C240A-12   C240A-19



Are the resistances greater than 10,000 ohms?

Yes GO to H9
No REPAIR the circuit in question.


H9   CHECK THE AUDIO CIRCUITS BETWEEN THE DACMC (DIGITAL AUDIO CONTROL MODULE C) AND THE ACM (AUDIO FRONT CONTROL MODULE) FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-22   C2475A-1
      C240A-10   C2475A-11
      C240A-23   C2475A-3
      C240A-11   C2475A-13
      C240A-21   C2475A-2
      C240A-9   C2475A-12
      C240A-24   C2475A-4
      C240A-12   C2475A-14



Are the resistances less than 3 ohms?

Yes GO to H11
No REPAIR the circuit in question.


H10   CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION
  • Disconnect and inspect the DACMC connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the DACMC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new DACMC .
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


H11   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Disconnect and inspect the ACM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Left Front (LF) Door Speaker Is Inoperative Or Has Poor Sound Quality


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See ACM .

The ACM or DACMC (if equipped) directs audio signals to the Left Front (LF) speakers in the form of a fluctuating AC voltage. The Left Front (LF) door tweeter speaker and the Left Front (LF) door speaker share the same audio signal.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A01:01 Speaker #1: General Electrical Failure Set by the ACM when a failure is detected on the Left Front (LF) door or tweeter speaker circuits.
B1A01:11 Speaker #1: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Left Front (LF) door or tweeter speaker circuits. When DTC B1A01:11 is set, the speaker output is disabled.
B1A01:12 Speaker #1: Circuit Short To Battery Set by the ACM when a short to battery is detected on the Left Front (LF) door or tweeter speaker circuits. When DTC B1A01:12 is set, the speaker output is disabled.
B1A01:13 Speaker #1: Circuit Open Set by the ACM when an open is detected on the Left Front (LF) door speaker circuits.


Possible Sources


PINPOINT TEST I : THE LEFT FRONT (LF) DOOR SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY
I1   CHECK THE AUDIO SIGNAL TO THE LEFT FRONT (LF) DOOR SPEAKER
  • Ignition OFF.
  • Disconnect: Left Front (LF) Door Speaker C536.
  • Operate the audio system in radio tuner AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   C536-4



Is a fluctuating AC voltage present?

Yes INSTALL a new Left Front (LF) door speaker.
REFER to: Front Door Speaker (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to I2


I2   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A, for vehicles without active noise control.
  • Disconnect: DACMC C2475B, for vehicles with active noise control.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   Ground
      C536-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to I3


I3   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect: Left Front (LF) Door Tweeter Speaker C513.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   Ground
      C536-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to I4
No REPAIR the circuit in question.


I4   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR AN OPEN
  • For vehicles without active noise control, measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   C240A-22
      C536-4   C240A-10


  • For vehicles with active noise control, measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   C2475B-3
      C536-4   C2475B-11



Are the resistances less than 3 ohms?

Yes For vehicles without active noise control, GO to I9
For vehicles with active noise control, GO to I5
No REPAIR the circuit in question.


I5   CHECK THE LF AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C)
  • Ignition OFF.
  • Disconnect: DACMC C2475A.
  • Ignition ON.
  • Operate the audio system in radio tuner AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475A-1   C2475A-11



Is a fluctuating AC voltage present?

Yes GO to I10
No GO to I6


I6   CHECK THE LF AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475A-1   Ground
      C2475A-11   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to I7


I7   CHECK THE LF AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475A-1   Ground
      C2475A-11   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to I8
No REPAIR the circuit in question.


I8   CHECK THE LF AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475A-1   C240A-22
      C2475A-11   C240A-10



Are the resistances less than 3 ohms?

Yes GO to I9
No REPAIR the circuit in question.


I9   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


I10   CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION
  • Disconnect and inspect all the DACMC connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the DACMC connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new DACMC .
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Left Front (LF) Tweeter Speaker Is Inoperative Or Has Poor Sound Quality


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See ACM .

The ACM or DACMC (if equipped) directs audio signals to the Left Front (LF) speakers in the form of a fluctuating AC voltage. The Left Front (LF) door tweeter speaker and the Left Front (LF) door speaker share the same audio signal.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A01:01 Speaker #1: General Electrical Failure Set by the ACM when a failure is detected on the Left Front (LF) door or tweeter speaker circuits.
B1A01:11 Speaker #1: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Left Front (LF) door or tweeter speaker circuits. When DTC B1A01:11 is set, the speaker output is disabled.
B1A01:12 Speaker #1: Circuit Short To Battery Set by the ACM when a short to battery is detected on the Left Front (LF) door or tweeter speaker circuits. When DTC B1A01:12 is set, the speaker output is disabled.


Possible Sources


PINPOINT TEST J : THE LEFT FRONT (LF) TWEETER SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY
J1   CHECK THE LEFT FRONT (LF) DOOR SPEAKER
  • Ignition ON.
  • Operate the audio system in radio tuner AM / FM mode.

Does the Left Front (LF) door speaker operate correctly?

Yes GO to J2
No GO to Pinpoint Test I


J2   CHECK THE AUDIO SIGNAL TO THE LEFT FRONT (LF) TWEETER SPEAKER
  • Ignition OFF.
  • Disconnect: Left Front (LF) Tweeter Speaker C513.
  • Operate the audio system in radio tuner AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   C513-3



Is a fluctuating AC voltage present?

Yes INSTALL a new Left Front (LF) tweeter speaker.
REFER to: Front Door Tweeter Speaker (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to J3


J3   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) TWEETER SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   Ground
      C513-3   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to J4


J4   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) TWEETER SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect: Left Front (LF) Door Speaker C536.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   Ground
      C513-3   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to J5
No REPAIR the circuit in question.


J5   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) TWEETER SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   C536-2
      C513-3   C536-3



Are the resistances less than 3 ohms?

Yes INSTALL a new Left Front (LF) door speaker.
REFER to: Front Door Speaker (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No REPAIR the circuit in question.



The Right Front (RF) Door Speaker Is Inoperative Or Has Poor Sound Quality


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See ACM .

The ACM or DACMC (if equipped) directs audio signals to the Right Front (RF) speakers in the form of a fluctuating AC voltage. The Right Front (RF) door tweeter speaker and the Right Front (RF) door speaker share the same audio signal.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A02:01 Speaker #2: General Electrical Failure Set by the ACM or the DACMC when a failure is detected on the Right Front (RF) door or tweeter speaker circuits.
B1A02:11 Speaker #2: Circuit Short To Ground Set by the ACM or the DACMC when a short to ground is detected on the Right Front (RF) door or tweeter speaker circuits. When DTC B1A02:11 is set, the speaker output is disabled.
B1A02:12 Speaker #2: Circuit Short To Battery Set by the ACM or the DACMC when a short to battery is detected on the Right Front (RF) door or tweeter speaker circuits. When DTC B1A02:12 is set, the speaker output is disabled.
B1A02:13 Speaker #2: Circuit Open Set by the ACM or the DACMC when an open is detected on the Right Front (RF) door speaker circuits.


Possible Sources


PINPOINT TEST K : THE RIGHT FRONT (RF) DOOR SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY
K1   CHECK THE AUDIO SIGNAL TO THE RIGHT FRONT (RF) DOOR SPEAKER
  • Ignition OFF.
  • Disconnect: Right Front (RF) Door Speaker C628.
  • Operate the audio system in radio tuner AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   C628-4



Is a fluctuating AC voltage present?

Yes INSTALL a new Right Front (RF) door speaker.
REFER to: Front Door Speaker (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to K2


K2   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A, for vehicles without active noise control.
  • Disconnect: DACMC C2475B, for vehicles with active noise control.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   Ground
      C628-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to K3


K3   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect: Right Front (RF) Door Tweeter Speaker C613.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   Ground
      C628-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to K4
No REPAIR the circuit in question.


K4   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR AN OPEN
  • For vehicles without active noise control, measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   C240A-23
      C628-4   C240A-11


  • For vehicles with active noise control, measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   C2475B-5
      C628-4   C2475B-13



Are the resistances less than 3 ohms?

Yes For vehicles without active noise control, GO to K9
For vehicles with active noise control, GO to K5
No REPAIR the circuit in question.


K5   CHECK THE RF AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C)
  • Ignition OFF.
  • Disconnect: DACMC C2475B.
  • Operate the audio system in radio tuner AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475B-3   C2475B-13



Is a fluctuating AC voltage present?

Yes GO to K10
No GO to K6


K6   CHECK THE RF AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475B-3   Ground
      C2475B-13   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to K7


K7   CHECK THE RF AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475B-3   Ground
      C2475B-13   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to K8
No REPAIR the circuit in question.


K8   CHECK THE RF AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475B-3   C240A-23
      C2475B-13   C240A-11



Are the resistances less than 3 ohms?

Yes GO to K9
No REPAIR the circuit in question.


K9   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


K10   CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the DACMC connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the DACMC connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new DACMC .
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Right Front (RF) Tweeter Speaker Is Inoperative Or Has Poor Sound Quality


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See ACM .

The ACM or DACMC (if equipped) directs audio signals to the Right Front (RF) speakers in the form of a fluctuating AC voltage. The Right Front (RF) door tweeter speaker and the Right Front (RF) door speaker share the same audio signal.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A02:01 Speaker #2: General Electrical Failure Set by the ACM when a failure is detected on the Right Front (RF) door or tweeter speaker circuits.
B1A02:11 Speaker #2: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Right Front (RF) door or tweeter speaker circuits. When DTC B1A02:11 is set, the speaker output is disabled.
B1A02:12 Speaker #2: Circuit Short To Battery Set by the ACM when a short to battery is detected on the Right Front (RF) door or tweeter speaker circuits. When DTC B1A02:12 is set, the speaker output is disabled.


Possible Sources


PINPOINT TEST L : THE RIGHT FRONT (RF) TWEETER SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY
L1   CHECK THE RIGHT FRONT (RF) DOOR SPEAKER
  • Ignition ON.
  • Operate the audio system in radio tuner AM / FM mode.

Does the Right Front (RF) door speaker operate correctly?

Yes GO to L2
No GO to Pinpoint Test K


L2   CHECK THE AUDIO SIGNAL TO THE RIGHT FRONT (RF) TWEETER SPEAKER
  • Ignition OFF.
  • Disconnect: Right Front (RF) Tweeter Speaker C613.
  • Operate the audio system in radio tuner AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   C613-3



Is a fluctuating AC voltage present?

Yes INSTALL a new Right Front (RF) tweeter speaker.
REFER to: Front Door Tweeter Speaker (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to L3


L3   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) TWEETER SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: Right Front (RF) Door Speaker C628.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   Ground
      C613-3   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to L4


L4   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) TWEETER SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   Ground
      C613-3   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to L5
No REPAIR the circuit in question.


L5   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) TWEETER SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   C628-2
      C613-3   C628-3



Are the resistances less than 3 ohms?

Yes INSTALL a new Right Front (RF) door speaker.
REFER to: Front Door Speaker (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No REPAIR the circuit in question.



The Right Rear (RR) Door Speaker Is Inoperative Or Has Poor Sound Quality


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See ACM .

The ACM or DACMC (if equipped) directs audio signals to the Right Rear (RR) speakers in the form of a fluctuating AC voltage.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A03:01 Speaker #3: General Electrical Failure Set by the ACM or the DACMC when a failure is detected on the Right Rear (RR) door speaker circuits.
B1A03:11 Speaker #3: Circuit Short To Ground Set by the ACM or the DACMC when a short to ground is detected on the Right Rear (RR) door speaker circuits. When DTC B1A03:11 is set, the speaker output is disabled.
B1A03:12 Speaker #3: Circuit Short To Battery Set by the ACM or the DACMC when a short to battery is detected on the Right Rear (RR) door speaker circuits. When DTC B1A03:12 is set, the speaker output is disabled.
B1A03:13 Speaker #3: Circuit Open Set by the ACM or the DACMC when an open is detected on the Right Rear (RR) door speaker circuits.


Possible Sources


PINPOINT TEST M : THE RIGHT REAR (RR) DOOR SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY
M1   CHECK THE AUDIO SIGNAL TO THE RIGHT REAR (RR) DOOR SPEAKER
  • Ignition OFF.
  • Disconnect: Right Rear (RR) Door Speaker C835.
  • Operate the audio system in radio tuner AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C835-1   C835-4



Is a fluctuating AC voltage present?

Yes INSTALL a new Right Rear (RR) door speaker.
REFER to: Rear Door Speaker (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to M2


M2   CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A, for vehicles without active noise control.
  • Disconnect: DACMC C2475B, for vehicles with active noise control.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C835-1   Ground
      C835-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to M3


M3   CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C835-1   Ground
      C835-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to M4
No REPAIR the circuit in question.


M4   CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR AN OPEN
  • For vehicles without active noise control, measure:


    Positive Lead Measurement / Action Negative Lead
      C835-1   C240A-24
      C835-4   C240A-12


  • For vehicles with active noise control, measure:


    Positive Lead Measurement / Action Negative Lead
      C802-1   C2475B-6
      C802-4   C2475B-14



Are the resistances less than 3 ohms?

Yes For vehicles without active noise control, GO to M9
For vehicles with active noise control, GO to M5
No REPAIR the circuit in question.


M5   CHECK THE RIGHT REAR (RR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C)
  • Ignition OFF.
  • Disconnect: DACMC C2475A.
  • Operate the audio system in radio tuner AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475A-4   C2475A-14



Is a fluctuating AC voltage present?

Yes GO to M10
No GO to M6


M6   CHECK THE RIGHT REAR (RR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475A-4   Ground
      C2475A-14   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to M7


M7   CHECK THE RIGHT REAR (RR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475A-4   Ground
      C2475A-14   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to M8
No REPAIR the circuit in question.


M8   CHECK THE RIGHT REAR (RR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475A-4   C240A-24
      C2475A-14   C240A-12



Are the resistances less than 3 ohms?

Yes GO to M9
No REPAIR the circuit in question.


M9   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


M10   CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION
  • Disconnect and inspect all the DACMC connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the DACMC connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new DACMC .
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Left Rear (LR) Door Speaker Is Inoperative Or Has Poor Sound Quality


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See ACM .

The ACM or DACMC (if equipped) directs audio signals to the Left Rear (LR) speakers in the form of a fluctuating AC voltage.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A04:01 Speaker #4: General Electrical Failure Set by the ACM or the DACMC when a failure is detected on the Left Rear (LR) door speaker circuits.
B1A04:11 Speaker #4: Circuit Short To Ground Set by the ACM or the DACMC when a short to ground is detected on the Left Rear (LR) door speaker circuits. When DTC B1A04:11 is set, the speaker output is disabled.
B1A04:12 Speaker #4: Circuit Short To Battery Set by the ACM or the DACMC when a short to battery is detected on the Left Rear (LR) door speaker circuits. When DTC B1A04:12 is set, the speaker output is disabled.
B1A04:13 Speaker #4: Circuit Open Set by the ACM or the DACMC when an open is detected on the Left Rear (LR) door speaker circuits.


Possible Sources


PINPOINT TEST N : THE LEFT REAR (LR) DOOR SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY
N1   CHECK THE AUDIO SIGNAL TO THE LEFT REAR (LR) DOOR SPEAKER
  • Ignition OFF.
  • Disconnect: Left Rear (LR) Door Speaker C735.
  • Operate the audio system in radio tuner AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C735-1   C735-4



Is a fluctuating AC voltage present?

Yes INSTALL a new Left Rear (LR) door speaker.
REFER to: Rear Door Speaker (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to N2


N2   CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A, for vehicles without active noise control.
  • Disconnect: DACMC C2475B, for vehicles with active noise control.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C735-1   Ground
      C735-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to N3


N3   CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C735-1   Ground
      C735-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to N4
No REPAIR the circuit in question.


N4   CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR AN OPEN
  • For vehicles without active noise control, measure:


    Positive Lead Measurement / Action Negative Lead
      C735-1   C240A-21
      C735-4   C240A-9


  • For vehicles with active noise control, measure:


    Positive Lead Measurement / Action Negative Lead
      C735-1   C2475B-4
      C735-4   C2475B-12



Are the resistances less than 3 ohms?

Yes For vehicles without active noise control, GO to N9
For vehicles with active noise control, GO to N5
No REPAIR the circuit in question.


N5   CHECK THE LEFT REAR (LR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C)
  • Ignition OFF.
  • Disconnect: DACMC C2475A.
  • Operate the audio system in radio tuner AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475A-2   C2475A-12



Is a fluctuating AC voltage present?

Yes GO to N10
No GO to N6


N6   CHECK THE LEFT REAR (LR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475A-2   Ground
      C2475A-12   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to N7


N7   CHECK THE LEFT REAR (LR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475A-2   Ground
      C2475A-12   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to N8
No REPAIR the circuit in question.


N8   CHECK THE LEFT REAR (LR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2475A-2   C240A-21
      C2475A-12   C240A-9



Are the resistances less than 3 ohms?

Yes GO to N9
No REPAIR the circuit in question.


N9   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Disconnect and install all the ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


N10   CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION
  • Disconnect and install all the DACMC connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the DACMC connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new DACMC .
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



No Sound From All SYNC® audio sources (Bluetooth, USB , Secure Digital (SD) Card, RCA Jacks)


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

For more information about the SYNC® system,
REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).

The APIM transmits left and right channel analog audio signals to the ACM . These signals include inputs from the USB port, the Secure Digital (SD) card slot, the RCA jack, and a Bluetooth media device. If a USB mass storage device is used to play an audio file, the SYNC® system only plays audio files that do not have Digital Rights Management (DRM) protection.

Possible Sources


PINPOINT TEST O : NO SOUND FROM ALL SYNC® AUDIO SOURCES (BLUETOOTH, USB (UNIVERSAL SERIAL BUS) , SECURE DIGITAL (SD) CARD, RCA JACKS)
O1   VERIFY THE OPERATION OF THE SYNC® SYSTEM AUDIO SOURCES
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120 and RCA Adapter 105-00121, test the audio output for the RCA jacks, USB port, and Bluetooth.

Is there poor quality, distorted, or no sound from each SYNC® audio source?

Yes GO to O2
No If the concern is only with some of the audio sources, REFER to Symptom Chart: SYNC® System, to diagnose the observed symptom.
If all audio sources operate correctly, the concern is with the customer's device.


O2   CHECK THE AUDIO SIGNALS TO THE ACM (AUDIO FRONT CONTROL MODULE)

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POMA6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage, while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

  • Operate the audio system in SYNC® mode and play an audio file.
  • Measure the AC voltage by backprobing ACM connector C240B:


    Positive Lead Measurement / Action Negative Lead
      C240B-12   C240B-25
      C240B-13   C240B-26



Is a fluctuating AC voltage present?

Yes GO to O7
No GO to O3


O3   CHECK THE AUDIO CIRCUITS FROM THE APIM (SYNC MODULE) FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240B.
  • Disconnect: APIM C3342.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3342-23   Ground
      C3342-24   Ground
      C3342-25   Ground
      C3342-26   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to O4


O4   CHECK THE CIRCUITS FROM THE APIM (SYNC MODULE) FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3342-23   Ground
      C3342-24   Ground
      C3342-25   Ground
      C3342-26   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to O5
No REPAIR the circuit in question.


O5   CHECK THE CIRCUITS FROM THE APIM (SYNC MODULE) FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3342-23   C240B-12
      C3342-24   C240B-25
      C3342-25   C240B-13
      C3342-26   C240B-26



Are the resistances less than 3 ohms?

Yes GO to O6
No REPAIR the circuit in question.


O6   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Disconnect and inspect APIM C3342 and all ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector and all ACM connectors. Make sure they seat and latch correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


O7   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



All SYNC® Services Features Are Inoperative Or Inaccurate (Traffic, Directions, And Information)

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See SYNC® Traffic, Directions and Information.

Possible Sources


PINPOINT TEST P : ALL SYNC® SERVICES FEATURES ARE INOPERATIVE OR INACCURATE (TRAFFIC, DIRECTIONS, AND INFORMATION)
P1   VERIFY THE CUSTOMER'S SYNC® OWNER ACCOUNT AND SYNC® SERVICES REGISTRATION AND SUBSCRIPTION
  • Verify that the customer has a SYNC® Owner Account on www.syncmyride.com.
  • Verify that the customer has registered for SYNC® Services and has an active subscription.

Does the customer have a SYNC® Owner Account and an active SYNC® Services subscription?

Yes GO to P2
No If the customer does not have a SYNC® Owner Account, INFORM the customer that an account must be created in order to sign up for SYNC® Services. REFER to www.syncmyride.com.
If the customer does not have an active SYNC® Services subscription, INFORM the customer that in order for SYNC® Services to function, the subscription needs to be activated. REFER to www.syncmyride.com.


P2   VERIFY THE CUSTOMER'S REGISTERED PHONE NUMBER AND STATUS
  • Verify that the mobile phone being used has the correct phone number registered with SYNC® Services.
  • Verify that the mobile phone being used is selected as "Active" on www.syncmyride.com.

Is the customer using the registered and active mobile phone associated with the SYNC® services account?

Yes GO to P3
No INFORM the customer that the correct phone number must be registered on the SYNC® website and selected as "Active." REFER to www.syncmyride.com.


P3   CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON
  • Using a diagnostic scan tool, perform the APIM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the APIM ?

Yes
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: APIM .
No GO to P4


P4   CHECK FOR GPSM (GLOBAL POSITIONING SYSTEM MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the GPSM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the GPSM ?

Yes
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: GPSM .
No GO to P5


P5   VERIFY THE CUSTOMER'S PHONE CONNECTION TO SYNC® SERVICES
  • Advise the customer to connect their phone to SYNC® Services. Caller ID blocking must be disabled on the customer's phone. Refer to the Owner's Literature.
  • Operate a SYNC® Services feature.
  • Verify that the phone call is placed and that the phone is connected to SYNC® Services.

Does the phone connect to SYNC® Services and operate correctly?

Yes GO to P6
No GO to Pinpoint Test T


P6   OBSERVE THE SYNC® SERVICES SUBSCRIPTION COMMERCIAL
  • Once the customer's phone is connected to SYNC® Services, observe the subscription commercial.

Does the SYNC® Services subscription commercial repeat with no selection option?

Yes There is a potential SYNC® Services server issue, and the problem does not reside in the vehicle's audio system. CONTACT the Ford Technical Hotline for assistance.
No GO to P7


P7   CHECK THE OPERATION OF THE DIRECTIONS FROM SYNC® SERVICES
  • When prompted, select directions from SYNC® Services and observe the audible prompts from the audio system.

Is a single chime, audible prompt, then a short chime heard, indicating the navigation route is being sent to the vehicle?

Yes SYNC® Services is operating correctly at this time.
No If a single chime, audible prompt, then a repeating chime is heard, indicating the navigation route is being sent to the vehicle, GO to P8
If no chime or audible prompt is heard, indicating that the system was unable to locate the vehicle, there is a potential SYNC® Services server issue. The problem does not reside in the vehicle's audio system. CONTACT the Ford Technical Hotline for assistance.


P8   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
If the concern is still present, INSTALL a new GPSM .
REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The SYNC® System Voice Or Tone Prompts, Text-To-Speech (Tts) Feature, Or Ringtones Are Inoperative Or Do Not Operate Correctly


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

For more information about the SYNC® system and Voice Recognition,
REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).

Possible Sources


PINPOINT TEST Q : THE SYNC® SYSTEM VOICE OR TONE PROMPTS, TEXT-TO-SPEECH (TTS) FEATURE, OR RINGTONES ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY
Q1   CHECK THE AUDIBLE PROMPT SETTING
  • Operate the audio system in SYNC® mode.
  • Verify the audible prompts are enabled. Refer to "SYNC® Voice Recognition Feature" in the Owner's Literature.
  • Operate the VOICE steering wheel switch and observe the SYNC® audible prompt.

Does the SYNC® system produce an audible prompt correctly?

Yes The system is operating correctly at this time. The concern was caused by the customer's setting. INSTRUCT the customer in the correct operation of the audible prompt feature.
No GO to Q2


Q2   CHECK FOR A VOLTAGE SIGNAL FROM THE APIM (SYNC MODULE)

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POMA6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

  • Operate the audio system in SYNC® mode.
  • While operating the VOICE steering wheel switch repeatedly, measure the AC voltage by backprobing ACM connector C240B:


    Positive Lead Measurement / Action Negative Lead
      C240B-8   C240B-21



Is a fluctuating AC voltage produced each time the VOICE steering wheel switch is operated?

Yes GO to Q7
No GO to Q3


Q3   CHECK THE AUDIBLE PROMPT CIRCUITS FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240B.
  • Disconnect: APIM C3342.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3342-3   Ground
      C3342-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to Q4


Q4   CHECK THE AUDIBLE PROMPT CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3342-3   Ground
      C3342-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to Q5
No REPAIR the circuit in question.


Q5   CHECK THE AUDIBLE PROMPT CIRCUITS FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3342-3   C240B-8
      C3342-4   C240B-21



Are the resistances less than 3 ohms?

Yes GO to Q6
No REPAIR the circuit in question.


Q6   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


Q7   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Voice Recognition Is Inoperative or Does Not Operate Correctly


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Voice Recognition.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B116A:01 Handset Microphone: General Electrical Failure Set by the APIM when it detects a short to voltage, short to ground, or an open on the microphone circuits.


Possible Sources


PINPOINT TEST R : THE VOICE RECOGNITION IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY
R1   CHECK THE OPERATION OF THE STEERING WHEEL SWITCHES
  • Operate the infotainment system in radio tuner AM / FM mode.
  • Operate the VOICE steering wheel switch.

Does the infotainment system enter voice recognition mode?

Yes GO to R2
No To diagnose the RH steering wheel switches, GO to Pinpoint Test U


R2   CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: APIM C3342.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3342-12   Ground
      C3342-13   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to R3


R3   CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect: Microphone C9221.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3342-12   Ground
      C3342-13   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to R4
No REPAIR the circuit in question.


R4   CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3342-12   C9221-2
      C3342-13   C9221-3



Are the resistances less than 3 ohms?

Yes GO to R5
No REPAIR the circuit in question.


R5   ISOLATE THE MICROPHONE
  • Install a new microphone.
    REFER to: Voice Microphone (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Test the voice recognition for normal operation.

Is the voice recognition functioning correctly?

Yes The system is operating correctly at this time. The concern was caused by an inoperative microphone.
No GO to R6


R6   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure they seat and latch correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Media Hub Is Inoperative or Does Not Operate Correctly


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Media Hub, Composite Audio-Video Input Mode, SD (Secure Digital) Card Mode, and Universal Serial Bus (USB) Mode.

The media hub requires a power and ground circuit from the APIM to operate. Loss of power or ground disables all media hub functionality. Although there are two USB ports, there is only one USB cable connecting the media hub to the APIM .

Secure Digital (SD) card data is transmitted to the APIM through the USB cable.

The data transmitted through the RCA cables to the media hub is sent to the APIM through dedicated audio and video circuits.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1215:00 External Memory Card: No Sub Type Information Set by the APIM when it detects a device conflict through the media hub, a fault in the USB cable or media hub, or there is no Secure Digital (SD) card present when the vehicle is equipped with navigation.
B1252:11 USB Port: Circuit Short to Ground Set by the APIM when it detects an over-current condition in the USB circuit. This can be caused by a fault in the USB cable and port, or by the customer's USB device.
B1252:13 USB Port: Circuit Open Set by the APIM when it detects an open in the USB circuit.


Possible Sources


PINPOINT TEST S : THE MEDIA HUB IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY
S1   CHECK THE APIM (SYNC MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the APIM self-test.

Is DTC U3003:16 set in the APIM ?

Yes GO to Pinpoint Test AN
No GO to S2


S2   RESET THE APIM (SYNC MODULE)
  • Remove any USB devices connected to the media hub.
  • Carry out an APIM power reset by disconnecting the battery for 5 minutes, then reconnecting it.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Test the system for normal operation.

Does the system operate correctly?

Yes The system is operating correctly at this time. The concern was corrected by performing the APIM power reset.
No GO to S3


S3   CHECK THE USB (UNIVERSAL SERIAL BUS) PORT FUNCTIONALITY
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using the USB port.

Is the audio output OK for the USB port?

Yes GO to S4
No GO to S6


S4   CHECK THE SECURE DIGITAL (SD) CARD SLOT FUNCTIONALITY
  • Using a known good Secure Digital (SD) card, attempt to play an audio file using the Secure Digital (SD) card slot.

Is the audio output OK for the Secure Digital (SD) card slot?

Yes GO to S5
No GO to S7


S5   CHECK THE RCA JACK FUNCTIONALITY
  • Using the Multi-Media Interface Tester 105-00120 and RCA Adapter 105-00121, attempt to play audio content using the RCA jacks.

Is the audio output OK for the RCA jacks?

Yes The media hub is working correctly at this time. INFORM the customer that the concern may be with the media or device being used.
No GO to S10


S6   CHECK THE APIM (SYNC MODULE) BATTERY VOLTAGE PID (PARAMETER IDENTIFICATION) AND MEDIA HUB VOLTAGE SUPPLY
  • Ignition OFF.
  • Disconnect: Media Hub C3618.
  • Ignition ON.
  • Using a diagnostic scan tool, monitor the APIM (APIM_BATMOD) PID .
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3618-1   C3618-10



Is the voltage within 0.3 volts of the APIM PID voltage reading?

Yes GO to S7
No GO to S8


S7   ISOLATE THE MEDIA HUB
  • Install a new media hub.
    REFER to: Media Hub (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using the USB port.

Is the audio output OK for the USB port?

Yes The system is operating correctly at this time. The concern was caused by an inoperative media hub.
No INSTALL a new USB cable.
REFER to: SYNC Module [APIM] to Universal Serial Bus (USB) Port Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


S8   CHECK THE MEDIA HUB VOLTAGE SUPPLY CIRCUIT FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect: APIM C3342.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3618-1   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to S9
No REPAIR the circuit. TEST the system for normal operation.


S9   CHECK THE MEDIA HUB VOLTAGE SUPPLY AND GROUND CIRCUITS FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3618-1   C3342-8
      C3618-10   C3342-38



Are the resistance less than 3 ohms?

Yes GO to S13
No REPAIR the circuit in question. TEST the system for normal operation.


S10   CHECK THE MEDIA HUB CIRCUITS FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: Media Hub C3618.
  • Disconnect: APIM C3342.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3618-2   Ground
      C3618-3   Ground
      C3618-4   Ground
      C3618-5   Ground
      C3618-6   Ground
      C3618-9   Ground
      C3618-11   Ground
      C3618-12   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to S11


S11   CHECK THE MEDIA HUB CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3618-2   Ground
      C3618-3   Ground
      C3618-4   Ground
      C3618-5   Ground
      C3618-6   Ground
      C3618-9   Ground
      C3618-11   Ground
      C3618-12   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to S12
No REPAIR the circuit in question.


S12   CHECK THE MEDIA HUB CIRCUITS FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3618-2   C3342-36
      C3618-3   C3342-34
      C3618-4   C3342-9
      C3618-5   C3342-10
      C3618-6   C3342-11
      C3618-9   C3342-35
      C3618-11   C3342-28
      C3618-12   C3342-29



Are the resistance less than 3 ohms?

Yes INSTALL a new media hub.
REFER to: Media Hub (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No REPAIR the circuit in question.


S13   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



Unable To Pair Bluetooth Device Or The Bluetooth Functionality Is Inoperative

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Bluetooth Mode.

Possible Sources


PINPOINT TEST T : UNABLE TO PAIR BLUETOOTH DEVICE OR THE BLUETOOTH FUNCTIONALITY IS INOPERATIVE
T1   CHECK THE BLUETOOTH CONNECTION

NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases all the phone book and call histories, and deletes any devices paired with the SYNC® system.

  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, connect to the SYNC® system using Bluetooth. Follow the tool instructions.
  • Using a diagnostic scan tool, view the APIM Parameter Identifications (PIDs).
  • Monitor the Bluetooth device paired Parameter Identifications (PIDs) (BT_PAIR) and the Bluetooth device connected Parameter Identifications (PIDs) (BT_CONN).

Do the Parameter Identifications (PIDs) both read "Yes"?

Yes The SYNC® system is operating correctly at this time. CARRY OUT a SYNC® system Master Reset. REFER to the Owner's Literature.
REVIEW the pairing process with the customer. If the customer's device still does not pair, the fault is with the customer's device.
No GO to T2


T2   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The RH Steering Wheel Switches Are Inoperative Or Do Not Operate Correctly


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Steering Wheel Switch Function and Steering Wheel Switches.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1380:09 Steering Wheel Right Switch Pack: Component Failure A continuous and on-demand DTC that sets in the SCCM when the SCCM detects any of the RH steering wheel switches buttons stuck closed.
B1380:11 Steering Wheel Right Switch Pack: Circuit Short to Ground A continuous and on-demand DTC that sets in the SCCM when the SCCM detects a short to ground on the RH steering wheel switches input circuit.
B1380:17 Steering Wheel Right Switch Pack: Circuit Voltage Above Threshold A continuous and on-demand DTC that sets in the SCCM when the SCCM detects an open or short to voltage on the RH steering wheel switches input circuit.


Possible Sources

Possible Sources

Visual Inspection and Diagnostic Pre-checks

Inspect the RH steering wheel switches for sticking condition.


PINPOINT TEST U : THE RH (RIGHT-HAND) STEERING WHEEL SWITCHES ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY
U1   CHECK THE RH (RIGHT-HAND) STEERING WHEEL SWITCH PARAMETER IDENTIFICATIONS (PIDS)
  • Ignition ON.
  • Using a diagnostic scan tool, view the SCCM Parameter Identifications (PIDs).
  • Monitor the steering wheel switch Parameter Identifications (PIDs) while pressing each RH steering wheel switch.
    • Up (R_CURS_UP)
    • Left (R_CURS_LFT)
    • Down (R_CURS_DWN)
    • Right (R_CURS_RGT)
    • Ok (R_CURS_OK)
    • Seek-/Phone (SW_SEEKMINUS)
    • Seek+/End (SW_SEEKPLUS)
    • Voice (SW_VOICE)
    • Mute (SW_MUTE)
    • Volume + (SW_VOLUP)
    • Volume - (SW_VOLDOWN)

Do the PID values agree with the switch positions?

Yes GO to U10
No If one or more, but not all PID values are incorrect or always read one particular switch position, INSTALL a new RH steering wheel switch.
REFER to: Steering Wheel Multifunction Switch (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).

If all PID values are incorrect or always read one particular switch position, GO to U2


U2   CHECK FOR IPC (INSTRUMENT PANEL CLUSTER) DTC (DIAGNOSTIC TROUBLE CODE) U0212:00
  • Ignition ON.
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) from the IPC .
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, perform the IPC self-test.

Is DTC U0212:00 set in the IPC ?

Yes
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See DTC Chart: IPC .
No GO to U3


U3   CHECK FOR VOLTAGE FROM THE SCCM (STEERING COLUMN CONTROL MODULE)

WARNING: Turn the ignition OFF and wait one minute to deplete the backup power supply. Failure to follow this instruction may result in serious personal injury or death in the event of an accidental deployment.

  • Ignition OFF.
  • Remove the driver airbag.
    REFER to: Driver Airbag (501-20B Supplemental Restraint System, Removal and Installation).
  • Disconnect: RH Steering Wheel Switch C2491.
  • Disconnect: LH Steering Wheel Switch C2490.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2491-3   C2491-5
      C2491-4   C2491-5
      C2491-6   C2491-5
      C2491-7   C2491-5



Is approximately 5 volts present?

Yes INSTALL a new RH steering wheel switch.
REFER to: Steering Wheel Multifunction Switch (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).
No GO to U4


U4   CHECK THE STEERING WHEEL HARNESS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect: Clockspring C218B.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2491-3   Ground
      C2491-4   Ground
      C2491-5   Ground
      C2491-6   Ground
      C2491-7   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to U5
No INSTALL a new steering wheel.
REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).


U5   CHECK THE STEERING WHEEL HARNESS FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2491-3   C218B-14
      C2491-4   C218B-7
      C2491-5   C218B-16
      C2491-6   C218B-15
      C2491-7   C218B-6



Are the resistances less than 3 ohms?

Yes GO to U6
No INSTALL a new steering wheel.
REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).


U6   CHECK THE STEERING WHEEL HARNESS FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2491-3   C2491-4
      C2491-3   C2491-5
      C2491-3   C2491-6
      C2491-3   C2491-7
      C2491-4   C2491-5
      C2491-4   C2491-6
      C2491-4   C2491-7
      C2491-5   C2491-6
      C2491-5   C2491-7
      C2491-6   C2491-7



Are the resistances greater than 10,000 ohms?

Yes GO to U7
No INSTALL a new steering wheel.
REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).


U7   CHECK THE CLOCKSPRING FOR A SHORT TO GROUND
  • Connect: Clockspring C218B.
  • Disconnect: Clockspring C218C.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2491-3   Ground
      C2491-4   Ground
      C2491-5   Ground
      C2491-6   Ground
      C2491-7   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to U8
No INSTALL a new clockspring.
REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).


U8   CHECK THE CLOCKSPRING FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2491-3   C218C-6
      C2491-4   C218C-7
      C2491-5   C218C-9
      C2491-6   C218C-8
      C2491-7   C218C-5



Are the resistances less than 3 ohms?

Yes GO to U9
No INSTALL a new clockspring.
REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).


U9   CHECK THE CLOCKSPRING FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2491-3   C2491-4
      C2491-3   C2491-5
      C2491-3   C2491-6
      C2491-3   C2491-7
      C2491-4   C2491-5
      C2491-4   C2491-6
      C2491-4   C2491-7
      C2491-5   C2491-6
      C2491-5   C2491-7
      C2491-6   C2491-7



Are the resistances greater than 10,000 ohms?

Yes GO to U10
No INSTALL a new clockspring.
REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).


U10   CHECK FOR CORRECT SCCM (STEERING COLUMN CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the SCCM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the SCCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new SCCM .
REFER to: Steering Column Control Module (SCCM) (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Audio System Does Not Operate Correctly From The FCIM

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Accessory Delay Feature, Audio Extended Play, and FCIM .



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U2013:63 Switch Pack: Circuit / Component Protection Time-Out Set by the FCIM when a FCIM button is detected as active for more than 3 seconds during the self-test, or for more than 2 minutes during normal operation. When this occurs, the FCIM disables the button until it detects it as no longer active.


Possible Sources


PINPOINT TEST V : THE AUDIO SYSTEM DOES NOT OPERATE CORRECTLY FROM THE FCIM (FRONT CONTROLS INTERFACE MODULE)
V1   CHECK THE FDIM (FRONT DISPLAY INTERFACE MODULE) OPERATION
  • Verify the FDIM screen operation.

Does the FDIM operate correctly?

Yes GO to V2
No GO to Pinpoint Test W


V2   VERIFY THAT THE ACM (AUDIO FRONT CONTROL MODULE) , APIM (SYNC MODULE) , AND FCIM (FRONT CONTROLS INTERFACE MODULE) PASS THE NETWORK TEST
  • Using a diagnostic scan tool, perform the network test.

Did the ACM , APIM , and FCIM pass the network test?

Yes GO to V3
No If the ACM failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The ACM Does Not Respond To The Diagnostic Scan Tool.
If the APIM failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The APIM Does Not Respond To The Diagnostic Scan Tool.
If the FCIM failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The FCIM Does Not Respond To The Diagnostic Scan Tool.


V3   RESET THE AUDIO SYSTEM MODULES AND RECHECK THE FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION
  • Disconnect the battery for 5 minutes, then reconnect it.
  • Turn the infotainment system on.
  • Test the FCIM for normal operation.

Does the FCIM operate correctly?

Yes The FCIM is operating correctly at this time. The concern was corrected by resetting the audio system modules.
No GO to V4


V4   RETRIEVE THE ACM (AUDIO FRONT CONTROL MODULE) , APIM (SYNC MODULE) , AND FCIM (FRONT CONTROLS INTERFACE MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • ACM
    • APIM
    • FCIM

Are any Diagnostic Trouble Codes (DTCs) present in the ACM , APIM , or FCIM ?

Yes For ACM Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: ACM .
For APIM Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: APIM .
For FCIM Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: FCIM .
No GO to V5


V5   CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION
  • Ignition OFF.
  • Disconnect the FCIM connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the FCIM connector and make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new FCIM .
REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. Address the root cause of any connector or pin issues.



The FDIM Touchscreen Is Inoperative Or Does Not Operate Correctly

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See FDIM .



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B108E:01 Display: General Electrical Failure Sets in the APIM when an error is detected in the touch sensing ability of the FDIM .
U0162:00 Lost Communication With Navigation Display Module: No Sub Type Information Set by the APIM when communication is missing from the FDIM for more than 1 second with the ignition in the RUN position.


Possible Sources


PINPOINT TEST W : THE FDIM (FRONT DISPLAY INTERFACE MODULE) TOUCHSCREEN IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY
W1   OBSERVE THE FDIM (FRONT DISPLAY INTERFACE MODULE) SCREEN
  • Verify the FDIM operation.

Is the FDIM screen completely inoperative or blank?

Yes GO to W2
No GO to W4


W2   VERIFY THAT THE APIM (SYNC MODULE) PASSES THE NETWORK TEST
  • Using a diagnostic scan tool, perform the network test.

Did the APIM pass the network test?

Yes GO to W3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The APIM Does Not Respond To The Scan Tool.


W3   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0162:00 SET IN THE ACCESSORY PROTOCOL INTERFACE MODULE (APIM)
  • Ignition ON.
  • Using a diagnostic scan tool, perform the APIM self-test.

Is DTC U0162:00 present?

Yes INSTALL a new FDIM .
REFER to: Front Display Interface Module (FDIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to W6


W4   VERIFY THE TOUCHSCREEN RESPONDS TO TOUCH COMMANDS
  • While pressing each tab of the 4 corners on the FDIM , observe the touchscreen operation.

Does the FDIM respond correctly when each tab is pressed?

Yes VERIFY the customer's concern and the steps to reproduce the inoperative state. If the inoperative state is not duplicated, the system is operating correctly at this time. INFORM the customer on the operation of the FDIM display.
No GO to W5


W5   VERIFY THE TOUCHSCREEN IS CALIBRATED
  • Enter the ACM self-diagnostic mode.
  • Press and hold the SEEK DOWN button to enter Touch Screen Calibration and follow the on-screen instructions.
  • Once the touchscreen calibration is complete, verify the touchscreen operation.

Does the FDIM touchscreen respond correctly?

Yes The system is operating correctly at this time. The concern was a result of the touchscreen not being calibrated.
No GO to W6


W6   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) B108E:01 SET IN THE APIM (SYNC MODULE)
  • Ignition ON.
  • Using a diagnostic scan tool, perform the APIM self-test.

Is DTC B108E:01 present?

Yes INSTALL a new FDIM .
REFER to: Front Display Interface Module (FDIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to W7


W7   RESET THE APIM (SYNC MODULE) AND RECHECK THE SYSTEM OPERATION

NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases all the phone book and call histories, and deletes any devices paired with the SYNC® system.

  • Carry out an APIM power reset by disconnecting the battery for 5 minutes, then reconnecting it.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Turn the infotainment system on.
  • While pressing each tab of the 4 corners on the FDIM , observe the touchscreen operation.

Does the touchscreen operate correctly?

Yes
The FDIM is operating correctly at this time. PERFORM a SYNC® system Master Reset. REFER to the Owner's Literature.
No GO to W8


W8   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



Navigation Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Navigation.

Removal of the navigation Secure Digital (SD) card results in loss of navigation while the card is removed. This is normal operation.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1215:00 External Memory Card: No Sub Type Information Set by the APIM when it detects a device conflict through the media hub, a fault in the USB cable or media hub, or there is no navigation Secure Digital (SD) card present.


Possible Sources

Visual Inspection and Diagnostic Pre-check


PINPOINT TEST X : NAVIGATION IS INOPERATIVE
X1   CHECK THE NAVIGATION SYSTEM OPERATION
  • Verify the navigation system operation.

Does the FDIM display "Secure Digital (SD) CARD FAULT?"

Yes GO to X2
No GO to X3


X2   VERIFY THE SECURE DIGITAL (SD) CARD WITH NAVIGATION MAP IS PRESENT
  • Check for the presence of a Secure Digital (SD) card with map data in the Secure Digital (SD) slot of the media hub.

Is the navigation map Secure Digital (SD) card present and fully seated?

Yes GO to X3
No INSTALL the navigation map Secure Digital (SD) card. TEST the system for normal operation.


X3   CHECK FOR SCAN TOOL COMMUNICATION WITH THE GPSM (GLOBAL POSITIONING SYSTEM MODULE)
  • Ignition ON.
  • Using a diagnostic scan tool, perform the network test.

Does the scan tool communicate with the GPSM ?

Yes GO to X4
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The GPSM Does Not Respond To The Scan Tool.


X4   RETRIEVE THE DTC (DIAGNOSTIC TROUBLE CODE) FROM THE APIM (SYNC MODULE) AND GPSM (GLOBAL POSITIONING SYSTEM MODULE) SELF-TESTS
  • Using a diagnostic scan tool, preform the APIM and GPSM self-tests.

Are any Diagnostic Trouble Codes (DTCs) present?

Yes If DTC B1215:00 is present, GO to Pinpoint Test S
For APIM Diagnostic Trouble Codes (DTCs), REFER to the APIM DTC Charts in this section.
For GPSM Diagnostic Trouble Codes (DTCs), REFER to the GPSM DTC Chart in this section.
No GO to X5


X5   CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the GPSM connector.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the GPSM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new GPSM .
REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



MyFord® Mobile Is Inoperative Or Does Not Operate Correctly


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See TCU .



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B116C:04 External SIM Cable/SIM Card: System Internal Failure Set by the TCU when the SIM card cannot be read.


Possible Sources


PINPOINT TEST Y : MYFORD® MOBILE IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY
Y1   CHECK FOR CORRECT IN-VEHICLE OPERATION
  • Verify that the inoperative MyFord® Mobile function operates correctly in the vehicle, independent of the MyFord® Mobile website and mobile phone application (e.g. door lock/unlock function from the door lock control switch, remote start function from the key, etc.).

Is the function in question inoperative when tested in the vehicle?

Yes REFER to the appropriate workshop manual section to diagnose the inoperative function.
No GO to Y2


Y2   RECHECK THE TCU (TELEMATIC CONTROL UNIT MODULE) FOR DTC (DIAGNOSTIC TROUBLE CODE) B116C:04
  • Ignition ON.
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) from the TCU .
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 5 seconds
  • Using a diagnostic scan tool, perform the TCU self-test.

Is DTC B116C:04 still present in the TCU ?

Yes GO to Y7
No GO to Y3


Y3   CHECK MYFORD® MOBILE WEBSITE AND MOBILE PHONE APPLICATION FOR FUNCTIONALITY
  • Ensure that the following conditions are present:
    • The vehicle has an active and valid subscription
    • The vehicle is within cell phone tower range
    • An administrator account is being used
  • Access the MyFord® Mobile website and mobile phone application and test various functions for proper operation.

Do remote functions operate from both the MyFord® Mobile website and mobile phone application?

Yes The system is operating correctly at this time. The concern may have been caused by poor vehicle reception or low battery voltage.
No If remote functions are only inoperative from the website, the concern is with the website or browser settings.
If remote functions are only inoperative from the mobile phone application, the fault is with the customer's mobile device.
If remote functions are inoperative from both the website and the mobile phone application, GO to Y4


Y4   CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve the Diagnostic Trouble Codes (DTCs) from all modules.

Are any lost communication Diagnostic Trouble Codes (DTCs) set in any audio system module?

Yes REFER to the DTC chart in this section.
No GO to Y5


Y5   CHECK THE VOLTAGE SUPPLY
  • Ignition OFF.
  • Measure and record the voltage at the battery.
  • Disconnect: TCU C4803.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C4803-1   Ground



Is the voltage within 0.2 volts of the recorded battery voltage?

Yes GO to Y6
No REPAIR the circuit for high resistance.


Y6   CHECK THE GROUND CIRCUIT FOR CONTINUITY
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C4803-1   C4803-13



Is the voltage greater than 11 volts?

Yes GO to Y7
No REPAIR the circuit for high resistance.


Y7   CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION
  • Ignition OFF.
  • Inspect the TCU connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the TCU connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new TCU .
REFER to: Telematic Control Unit Module (TCU) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



B116A:01, B117A:01 Or B13F5:01


Refer to Wiring Diagrams Cell 130 for schematic and connector information.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B116A:01 Handset Microphone: General Electrical Failure Set by the DACMC when it detects a short to voltage, short to ground or an open on the front noise cancellation microphone circuits.
B117A:01 Backup Microphone: General Electrical Failure Set by the DACMC when it detects a short to voltage, short to ground or an open on the rear noise cancellation microphone circuits.
B13F5:01 Microphone 3: General Electrical Failure Set by the DACMC when it detects a short to voltage, short to ground or an open on the rear noise cancellation microphone circuits.


Possible Sources


PINPOINT TEST Z : B116A:01, B117A:01 OR B13F5:01
Z1   CHECK THE NOISE CANCELLATION MICROPHONE CIRCUITS TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) ) FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: DACMC C2475A.
  • Disconnect: Inoperative Noise Cancellation Microphone.
    • For the RF microphone, disconnect C9228.
    • For the LF microphone, disconnect C9227.
    • For the rear microphone, disconnect C9225.
  • Ignition ON.
  • For the Right Noise Cancellation Microphone ( DTC B116A:01), measure:


    Positive Lead Measurement / Action Negative Lead
      C2475A-5   Ground
      C2475A-15   Ground


  • For the Left Noise Cancellation Microphone ( DTC B117A:01), measure:


    Positive Lead Measurement / Action Negative Lead
      C2475A-6   Ground
      C2475A-16   Ground


  • For the Rear Noise Cancellation Microphone ( DTC B13F5:01), measure:


    Positive Lead Measurement / Action Negative Lead
      C2475A-8   Ground
      C2475A-18   Ground


  • Is any voltage present?

Is DTC U3003:17 present?

Yes REPAIR the circuit in question.
No GO to Z2


Z2   CHECK THE NOISE CANCELLATION MICROPHONE CIRCUITS TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO GROUND
  • Ignition OFF.
  • Right Noise Cancellation Microphone ( DTC B116A:01)


    Positive Lead Measurement / Action Negative Lead
      C2475A-5   Ground
      C2475A-15   Ground


  • Left Noise Cancellation Microphone ( DTC B117A:01)


    Positive Lead Measurement / Action Negative Lead
      C2475A-6   Ground
      C2475A-16   Ground


  • Rear Noise Cancellation Microphone ( DTC B13F5:01)


    Positive Lead Measurement / Action Negative Lead
      C2475A-8   Ground
      C2475A-18   Ground



Are the resistances greater than 10,000 ohms?

Yes
REFER to: Direct Current/Alternating Current (DC/AC) Inverter (414-05 Voltage Converter/Inverter, Diagnosis and Testing).
No GO to Z3
REPAIR the circuit in question.


Z3   CHECK THE NOISE CANCELLATION MICROPHONE CIRCUITS TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR AN OPEN
  • Right Noise Cancellation Microphone ( DTC B116A:01)


    Positive Lead Measurement / Action Negative Lead
      C2475A-5   C9228-1
      C2475A-15   C9228-2


  • Left Noise Cancellation Microphone ( DTC B117A:01)


    Positive Lead Measurement / Action Negative Lead
      C2475A-6   C9227-1
      C2475A-16   C9227-2


  • Rear Noise Cancellation Microphone ( DTC B13F5:01)


    Positive Lead Measurement / Action Negative Lead
      C2475A-8   C9225-1
      C2475A-18   C9225-2



Are the resistances less than 3 ohms?

Yes GO to Z4
No REPAIR the circuit in question.


Z4   CHECK THE CIRCUITS TO THE NOISE CANCELLATION MICROPHONE FOR A SHORT TOGETHER
  • Right Noise Cancellation Microphone ( DTC B116A:01)


    Positive Lead Measurement / Action Negative Lead
      C2475A-5   C2475A-15


  • Left Noise Cancellation Microphone ( DTC B117A:01)


    Positive Lead Measurement / Action Negative Lead
      C2475A-6   C2475A-16


  • Rear Noise Cancellation Microphone ( DTC B13F5:01)


    Positive Lead Measurement / Action Negative Lead
      C2475A-8   C2475A-18



Is the resistance greater than 10,000 ohms?

Yes GO to Z5
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


Z5   ISOLATE THE NOISE CANCELLATION MICROPHONE
  • Install a new active noise control microphone for the one in question.
    REFER to: Noise Cancellation Microphone (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Using a diagnostic scan tool, clear the DACMC Diagnostic Trouble Codes (DTCs).
  • Perform the DACMC self-test.

Is DTC B116A:01 or B13F5:01 present?

Yes GO to Z6
No The concern was caused by an inoperative active noise control microphone. The system is operating correctly at this time.


Z6   CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION
  • Disconnect and inspect the DACMC connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the DACMC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new DACMC .
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



B12CA:11, B12CA:15, B12CB:11, OR B12CB:15


Refer to Wiring Diagrams Cell 131 for schematic and connector information.

Normal Operation and Fault Conditions



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B12CA:11 Start/Stop "Eco-Start" Status Indicator: Circuit Short To Ground Set by the FCIM when a short to ground is detected on the auto start-stop deactivation switch circuits.
B12CA:15 Start/Stop "Eco-Start" Status Indicator: Circuit Short To Battery or Open Set by the FCIM when a short to battery or open is detected on the auto start-stop deactivation switch circuits.
B12CB:11 Start/Stop "Eco-Start" Enable Button: Circuit Short To Ground Set by the FCIM when a short to ground is detected on the auto start-stop deactivation switch circuits.
B12CB:15 Start/Stop "Eco-Start" Enable Button: Circuit Short To Battery or Open Set by the FCIM when a short to battery or open is detected on the auto start-stop deactivation switch circuits.


Possible Sources


PINPOINT TEST AA : B12CA:11, B12CA:15, B12CB:11, OR B12CB:15
AA1   VERIFY THE AUTO START-STOP DEACTIVATION SWITCH STATUS INDICATOR ILLUMINATION FUNCTION
  • Ignition ON.
  • Depress the auto start-stop deactivation switch and verify that the indicator in the switch illuminates.

Does the indicator in the switch illuminate when pressed, and turn off when pressed again?

Yes
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See The Auto Stop-Start Indicator Is Never Or Always On
No GO to AA2


AA2   CHECK THE AUTO START-STOP DEACTIVATION SWITCH CIRCUITS FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: FCIM C2402B.
  • Disconnect: Auto Start-Stop Deactivation Switch C2489.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2489-4   Ground
      C2489-7   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to AA3


AA3   CHECK THE AUTO START-STOP DEACTIVATION SWITCH CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2489-4   Ground
      C2489-7   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to AA4
No REPAIR the circuit in question.


AA4   CHECK THE AUTO START-STOP DEACTIVATION SWITCH CIRCUITS FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2489-4   C2402B-24
      C2489-7   C2402B-23



Are the resistances less than 3 ohms?

Yes GO to AA5
No REPAIR the circuit in question.


AA5   CHECK THE AUTO START-STOP DEACTIVATION SWITCH CIRCUITS FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2489-4   C2489-7



Is the resistance greater than 10,000 ohms?

Yes INSTALL a new auto start-stop deactivation switch.
REFER to: Auto-Start-Stop Deactivation Switch (303-06C Starting System - 1.6L EcoBoost (132kW/180PS) - Sigma, Removal and Installation).
No REPAIR the circuit in question.



U0100:00



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0100:00 Lost Communication With Body Control Module: No Sub Type Information Set by the DACMC , GPSM , and TCU when network messages are missing from the PCM for more than 5 seconds with the ignition in RUN.


Possible Sources


PINPOINT TEST AB : U0100:00
AB1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AB2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AB2   CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve the Diagnostic Trouble Codes (DTCs) from all modules.

Is DTC U0100:00 set in any audio system module?

Yes GO to AB3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AB3   CHECK THE PCM (POWERTRAIN CONTROL MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the BCM self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the BCM ?

Yes Refer to the appropriate section in Group 303 for the procedure.
No GO to AB4


AB4   CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • DACMC
    • GPSM
    • TCU

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the DACMC , GPSM , or TCU ?

Yes For DTC U3003:16, GO to Pinpoint Test AN
For DTC U3003:17, GO to Pinpoint Test AO
No GO to AB5


AB5   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0100:00 SET IN MULTIPLE MODULES
  • Review the recorded results from the self-test.

Is DTC U0100:00 set in more than one module?

Yes GO to AB6
No If there is an observable symptom, REFER to the General Audio System Symptom Chart in this section.
If there is no observable symptom, the system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AB6   CHECK FOR CORRECT PCM (POWERTRAIN CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the PCM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the PCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new PCM . Refer to the appropriate section in Group 303 for the procedure.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U0140:00



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0140:00 Lost Communication With Body Control Module: No Sub Type Information Set by the APIM , DACMC , GPSM , FCIM , and TCU when network messages are missing from the BCM for more than 5 seconds with the ignition in RUN.


Possible Sources


PINPOINT TEST AC : U0140:00
AC1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AC2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AC2   CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve the Diagnostic Trouble Codes (DTCs) from all modules.

Is DTC U0140:00 set in any audio system module?

Yes GO to AC3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AC3   CHECK THE BCM (BODY CONTROL MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the BCM self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the BCM ?

Yes
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
No GO to AC4


AC4   CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • APIM
    • DACMC
    • FCIM
    • GPSM
    • TCU

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the APIM , DACMC , FCIM , GPSM , or TCU ?

Yes For DTC U3003:16, GO to Pinpoint Test AN
For DTC U3003:17, GO to Pinpoint Test AO
No GO to AC5


AC5   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0140:00 SET IN MULTIPLE MODULES
  • Review the recorded results from the self-test.

Is DTC U0140:00 set in more than one module?

Yes GO to AC6
No If there is an observable symptom, REFER to the General Audio System Symptom Chart in this section.
If there is no observable symptom, the system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AC6   CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the BCM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the BCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new BCM .
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U0151:00



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0151:00 Lost Communication With Restraints Control Module: No Sub Type Information Set by the APIM when the airbag deployment notification message from the RCM is missing for more than 5 seconds with the ignition in the RUN position.


Possible Sources


PINPOINT TEST AD : U0151:00
AD1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AD2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AD2   CHECK THE COMMUNICATION NETWORK
  • Ignition ON.
  • Using a diagnostic scan tool, perform a network test.

Does the RCM pass the network test?

Yes GO to AD3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The RCM Does Not Respond To The Scan Tool.


AD3   CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • APIM
    • RCM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the APIM or RCM ?

Yes For APIM DTC U3003:16, GO to Pinpoint Test AN
For APIM DTC U3003:17, GO to Pinpoint Test AO
For RCM DTC U3003:16 or U3003:17,
REFER to: Airbag Supplemental Restraint System (SRS) (501-20B Supplemental Restraint System, Diagnosis and Testing).
No GO to AD4


AD4   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0151:00 SET IN OTHER MODULES
  • Ignition ON.
  • Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve all the Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Is DTC U0151:00 set only in the APIM ?

Yes GO to AD6
No GO to AD5


AD5   CHECK FOR CORRECT RCM (RESTRAINTS CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the RCM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the RCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new RCM .
REFER to: Restraints Control Module (RCM) (501-20B Supplemental Restraint System, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


AD6   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U0155:00



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0155:00 Lost Communication With IPC Control Module: No Sub Type Information Set by the ACM , APIM , DACMC , GPSM , and TCU when network messages are missing from the IPC for more than 5 seconds with the ignition in RUN.


Possible Sources


PINPOINT TEST AE : U0155:00
AE1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AE2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AE2   CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve the DTC from all modules.

Is DTC U0155:00 set in any audio system module?

Yes GO to AE3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AE3   CHECK THE IPC (INSTRUMENT PANEL CLUSTER) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the IPC ?

Yes
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
No GO to AE4


AE4   CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • ACM
    • APIM
    • FCIM
    • GPSM
    • TCU

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , FCIM , GPSM , or TCU ?

Yes For DTC U3003:16, GO to Pinpoint Test AN
For DTC U3003:17, GO to Pinpoint Test AO
No GO to AE5


AE5   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00 SET IN MULTIPLE MODULES
  • Review the recorded results from the self-test.

Is DTC U0155:00 set in more than one module?

Yes GO to AE6
No If there is an observable symptom, REFER to General Audio System Symptom Chart in this section.
If there is no observable symptom, the system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AE6   CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U016A:00



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U016A:00 Lost Communication With Global Positioning System Module: No Sub Type Information Set by the APIM when it is missing network messages from the GPSM for more than 5 seconds with the ignition in the RUN position.


Possible Sources


PINPOINT TEST AF : U016A:00
AF1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AF2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AF2   CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve the Diagnostic Trouble Codes (DTCs) from the APIM .

Is DTC U016A:00 set in the APIM ?

Yes GO to AF3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AF3   CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • APIM
    • GPSM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the APIM or GPSM ?

Yes For DTC U3003:16, GO to Pinpoint Test AN
For DTC U3003:17, GO to Pinpoint Test AO
No GO to AF4


AF4   RECHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the Programmable Module Installation (PMI) or the Programmable Module Installation (PMI) may not have been carried out.

  • Clear the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • Repeat the APIM self-test.

Is DTC U016A:00 still present?

Yes INSTALL a new GPSM .
REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

If DTC U016A:00 still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.



U0184:00



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0184:00 Lost Communication With Radio: No Sub Type Information Set by the APIM , or the DACMC when network messages are missing from the ACM for more than 5 seconds with the ignition in RUN.


Possible Sources


PINPOINT TEST AG : U0184:00
AG1   VERIFY THE CUSTOMER'S CONCERN
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AG2
No The system is operating normally at this time. This DTC may have been set due to high network traffic or an intermittent fault condition.


AG2   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0184:00
  • Ignition ON.
  • Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, perform the self-test for the APIM .

Is DTC U0184:00 set in the APIM ?

Yes GO to AG3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AG3   CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • ACM
    • APIM
    • DACMC

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM or DACMC ?

Yes For DTC U3003:16, GO to Pinpoint Test AN
For DTC U3003:17, GO to Pinpoint Test AO
No GO to AG4


AG4   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U0237:00



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0237:00 Lost Communication With Digital Audio Control Module "C": No Sub Type Information Set by the ACM when it is missing network messages from the DACMC for more than 5 seconds with the ignition in the RUN position.


Possible Sources


PINPOINT TEST AH : U0237:00
AH1   VERIFY THE CUSTOMER'S CONCERN
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AH2
No The system is operating normally at this time. This DTC may have been set due to high network traffic or an intermittent fault condition.


AH2   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0237:00
  • Ignition ON.
  • Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, perform the self-test for the APIM .

Is DTC U0237:00 set in the ACM ?

Yes GO to AH3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AH3   CHECK THE COMMUNICATION NETWORK
  • Ignition ON.
  • Using a diagnostic scan tool, perform the network test.

Does the DACMC pass the network test?

Yes GO to AH4
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
The DACMC Does Not Respond To The Scan Tool.


AH4   CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • ACM
    • DACMC

Is DTC U3003:16 or U3003:17 recorded in any module?

Yes REFER to DTC Charts in this section.
No INSTALL a new DACMC .
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
CLEAR the ACM Diagnostic Trouble Codes (DTCs). REPEAT the ACM self-test. If DTC U0237:00 is still present, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).



U0253:00



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information Set by the ACM , FCIM and TCU when network messages are missing from the APIM for more than 5 seconds with the ignition in the RUN position.


Possible Sources


PINPOINT TEST AI : U0253:00
AI1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AI2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AI2   CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve the Diagnostic Trouble Codes (DTCs) from all modules.

Is DTC U0253:00 set in any audio system module?

Yes GO to AI3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AI3   CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • ACM
    • APIM
    • FCIM
    • TCU

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , FCIM , or TCU ?

Yes For DTC U3003:16, GO to Pinpoint Test AN
For DTC U3003:17, GO to Pinpoint Test AO
No GO to AI4


AI4   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0253:00 SET IN MULTIPLE MODULES
  • Review the recorded results from the self-test.

Is DTC U0253:00 set in more than one module?

Yes GO to AI5
No If DTC U0253:00 is only set in the ACM , INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

If DTC U0253:00 is only set in the FCIM , INSTALL a new FCIM .
REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

If DTC U0253:00 is only set in the TCU , INSTALL a new TCU .
REFER to: Telematic Control Unit Module (TCU) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


AI5   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U0256:00



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information Set by the ACM and the APIM when network messages are missing from the FCIM for more than 5 seconds with the ignition in the RUN position.


Possible Sources


PINPOINT TEST AJ : U0256:00
AJ1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AJ2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AJ2   CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve the Diagnostic Trouble Codes (DTCs) from all modules.

Is DTC U0256:00 set in the ACM or APIM ?

Yes GO to AJ3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AJ3   CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • ACM
    • APIM
    • FCIM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , or FCIM ?

Yes For DTC U3003:16, GO to Pinpoint Test AN
For DTC U3003:17, GO to Pinpoint Test AO
No GO to AJ4


AJ4   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0256:00 SET IN MULTIPLE MODULES
  • Review the recorded results from the self-test.

Is DTC U0256:00 set in both the ACM and the APIM ?

Yes GO to AJ5
No If DTC U0253:00 is only set in the ACM , INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

If DTC U0253:00 is only set in the APIM , For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.


AJ5   CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the FCIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the FCIM connector and make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new FCIM .
REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. Address the root cause of any connector or pin issues.



U0257:00

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Network Message Chart.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0257:00 Lost Communication With Front Control/Display Interface Module: No Sub Type Information

NOTE: The FDIM is a non-networked module attached to the APIM . The APIM acts as the gateway module for messages sent over the Infotainment Controller Area Network (I-CAN) between the FDIM , ACM , and FCIM .

Set by the ACM when network messages are missing from the APIM for more than 5 seconds with the ignition in the RUN position. This DTC may be set in conjunction with DTC U0253:00.


Possible Source


PINPOINT TEST AK : U0257:00
AK1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AK2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AK2   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0257:00
  • Ignition ON.
  • Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0257:00 set in the ACM ?

Yes GO to AK3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AK3   CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • ACM
    • APIM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM or APIM ?

Yes • For DTC U3003:16, GO to Pinpoint Test AN
• For DTC U3003:17, GO to Pinpoint Test AO
No INSTALL a new FDIM .
REFER to: Front Display Interface Module (FDIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Sony Audio System, Removal and Installation).
CLEAR the DTCs. Using a diagnostic scan tool, RETRIEVE all Continuous Memory Diagnostic Trouble Codes (CMDTCs). If DTC U0257:00 is still present, GO to AK4


AK4   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U1000:00



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U1000:00 Solid State Driver Protection Activated - Driver Disabled: No Sub Type Information Sets when the FCIM has disabled a circuit due to a repetitive circuit overload and a progressive threshold is met.


Possible Sources


PINPOINT TEST AL : U1000:00
AL1   REVIEW THE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Review the DTCs from the FCIM self-test.

Are any other DTCs present besides U1000:00 or U3000:49?

Yes DIAGNOSE the fault causing the other DTCs. REFER to the FCIM DTC Chart. After the repair, GO to AL2
No GO to AL2


AL2   REPEAT THE FCIM (FRONT CONTROLS INTERFACE MODULE) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, clear the DTCs. Repeat the FCIM self-test and clear the DTCs.

Is DTC U3000:49 present?

Yes INSTALL a new FCIM ,
REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The circuit short has been repaired.



U3000:96

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Active Noise Control, Noise Cancellation Microphone, and DACMC .



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U3000:96 Control Module: Component Internal Failure Set by the DACMC when DC offset is detected on any of the four speaker channels.


Possible Sources


PINPOINT TEST AM : U3000:96
AM1   VERIFY THE CUSTOMER'S CONCERN
  • Verify if there is an observable symptom present.

Is an observable symptom present?

Yes GO to AM2
No The system is operating normally at this time.


AM2   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3000:96
  • Ignition ON.
  • Using a diagnostic scan tool, clear Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, perform the retrieve the DACMC self-test.

Is DTC U3000:96 set in the DACMC ?

Yes GO to AM3
No The system is operating correctly at this time.


AM3   CHECK FOR SPEAKER DIAGNOSTIC TROUBLE CODES (DTCS)
  • Review the recorded results from the self-test.

Are any speaker Diagnostic Trouble Codes (DTCs) recorded in the DACMC ?

Yes REFER to the DACMC DTC Chart in this section.
No GO to AM4


AM4   CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the DACMC connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the DACMC connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new DACMC .
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U3003:16


Refer to Wiring Diagrams Cell 130 for schematic and connector information.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U3003:16 Battery Voltage: Circuit Voltage Below Threshold Set by the ACM , APIM , DACMC , FCIM , GPSM , and TCU when the supply voltage falls below 10 volts for at least 10 seconds during normal operation or for more than 250 milliseconds during the self-test.


Possible Sources


PINPOINT TEST AN : U3003:16
AN1   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3003:16
  • Ignition ON.
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question.
  • WAIT at least 15 seconds.
  • Using a diagnostic scan tool, repeat the self-test.

Is DTC U3003:16 still present?

Yes GO to AN2
No The system is operating correctly at this time. The DTC may have been set due to a previous low battery voltage condition.


AN2   CHECK FOR VOLTAGE RELATED DTC (DIAGNOSTIC TROUBLE CODE) IN THE DC (DIRECT CURRENT) TO DC (DIRECT CURRENT) CONVERTER CONTROL MODULE
  • Using a diagnostic scan tool, perform a DC DC Converter Control Module self-test.

Are any voltage-related Diagnostic Trouble Codes (DTCs) set in the DC DC Converter Control Module?

Yes
REFER to: Direct Current/Alternating Current (DC/AC) Inverter (414-05 Voltage Converter/Inverter, Diagnosis and Testing).
No GO to AN3


AN3   CHECK THE BATTERY CONDITION AND STATE OF CHARGE
  • Check the battery condition and verify that the battery is fully charged.
    REFER to: Battery (414-01 Battery, Mounting and Cables, Diagnosis and Testing).
    See Battery Condition Test.

Is the battery OK and fully charged?

Yes GO to AN4
No
REFER to: Direct Current/Alternating Current (DC/AC) Inverter (414-05 Voltage Converter/Inverter, Diagnosis and Testing).


AN4   CHECK THE MODULE VOLTAGE SUPPLY
  • Ignition OFF.
  • Measure and record the voltage at the battery.
  • Disconnect the audio system module setting DTC U3003:16.
  • Ignition ON.
  • Measure the voltage between the module setting DTC U3003:16 and ground.
  • For the ACM , measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-1   Ground


  • For the APIM , measure:


    Positive Lead Measurement / Action Negative Lead
      C3342-1   Ground


  • For the DACMC , measure:


    Positive Lead Measurement / Action Negative Lead
      C2475B-8   Ground


  • For the FCIM , measure:


    Positive Lead Measurement / Action Negative Lead
      C2402A-26   Ground


  • For the GPSM , measure:


    Positive Lead Measurement / Action Negative Lead
      C2398-1   Ground


  • For the TCU , measure:


    Positive Lead Measurement / Action Negative Lead
      C4803-1   Ground



Is the voltage within 0.2 volts of the recorded battery voltage?

Yes GO to AN5
No REPAIR the circuit for high resistance.


AN5   CHECK THE SUSPECT MODULE GROUND CIRCUIT FOR CONTINUITY
  • Measure the voltage at the suspect module.
  • For the ACM , measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-1   C240A-13


  • For the APIM , measure:


    Positive Lead Measurement / Action Negative Lead
      C3342-1   C3342-37


  • For the DACMC , measure:


    Positive Lead Measurement / Action Negative Lead
      C2475B-2   C2475B-1


  • For the FCIM , measure:


    Positive Lead Measurement / Action Negative Lead
      C2402A-26   C2402A-1


  • For the GPSM , measure:


    Positive Lead Measurement / Action Negative Lead
      C2398-1   C2398-6


  • For the TCU , measure:


    Positive Lead Measurement / Action Negative Lead
      C4803-1   C4803-13



Is the suspect module voltage greater than 11 volts?

Yes For the ACM , GO to AN6
For the APIM , GO to AN7
For the DACMC , GO to AN8
For the FCIM , GO to AN9
For the GPSM , GO to AN10
For the TCU , GO to AN11
No REPAIR the circuit for high resistance.


AN6   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


AN7   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


AN8   CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the DACMC connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the DACMC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new DACMC .
REFER to: Digital Audio Control Module C (DACMC) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


AN9   CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the FCIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the FCIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new FCIM .
REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


AN10   CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the GPSM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the GPSM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new GPSM .
REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


AN11   CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the TCU connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the TCU connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new TCU .
REFER to: Telematic Control Unit Module (TCU) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U3003:17



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U3003:17 Battery Voltage: Circuit Voltage Above Threshold Set by the ACM , APIM , FCIM , GPSM , and TCU when the supply voltage is more than 15.8 volts for more than 250 milliseconds during normal operation or the self-test.


Possible Sources


PINPOINT TEST AO : U3003:17
AO1   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3003:17
  • Ignition ON.
  • Using a diagnostic scan tool, clear the DTC for the module in question.
  • WAIT at least 10 seconds.
  • Using a diagnostic scan tool, perform the self-test for the module in question.

Is DTC U3003:17 present?

Yes GO to AO2
No The system is operating correctly at this time. The DTC may have been set previously during battery charging or while jump starting the vehicle.


AO2   CHECK FOR HIGH VOLTAGE DTC (DIAGNOSTIC TROUBLE CODE) SET IN OTHER MODULES
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Are high voltage Diagnostic Trouble Codes (DTCs) set in more than one module?

Yes
REFER to: Direct Current/Alternating Current (DC/AC) Inverter (414-05 Voltage Converter/Inverter, Diagnosis and Testing).
No For the ACM , GO to AO3
For the APIM , GO to AO4
For the FCIM , GO to AO5
For the GPSM , GO to AO6
For the TCU , GO to AO7


AO3   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


AO4   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


AO5   CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the FCIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the FCIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new FCIM .
REFER to: Front Controls Interface Module (FCIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


AO6   CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the GPSM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the GPSM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new GPSM .
REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


AO7   CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the TCU connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the TCU connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new TCU .
REFER to: Telematic Control Unit Module (TCU) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.





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